Time & Time again, the crew over at BW AutoShop continue to take care of me & my vehicles with top…read morenotch care & service ! I'll keep coming back!

We have been taking our cars here for 3 years, and I can't say enough good things about this shop…read more They do all of our oil changes, state inspections, and repairs. I have experienced the staff to be honest, thorough, and communicative.

Around September 29, 2025, in late afternoon, I went to the Precision Tune on Peters Creek Parkway…read morein Winston-Salem, NC. to get an oil change-but it was late, and there were so many customers in front of me, there was no way they could get to it that day. They suggested I come in early the next morning. So I did, and I spoke with their rep (initials S. T.) and she told me everything I needed to know. Very easy and enjoyable to speak with, very professional, etc.. When they were done, they told me a lot of things about the care I did not know. I was scheduled to take a long trip the next morning, so the information was very valuable. When I returned to Winston-Salem, I very badly needed four new tires. I was told to call as I was leaving work the next afternoon, to let them know I was on my way. I did, the tires arrived, and they put them on. When they were finished, I was given diagrams and a list of what they did, WHY they did it, which is Great, and all kinds of other info that I needed to know. They did a fantastic job, and I would recommend them to anyone. S.T. is very approachable with questions and answers, as is the team who did the work. I am Extremely Satisfied with all they did, and have already recommended them to many other people, including people with whom I work. Thanks Very Much!!!

Failure to Respect Vehicle Owners & Pattern of Dismissing Customer Boundaries…read more ​I brought my vehicle to Precision Tune Auto Care in Winston-Salem for an inspection. Upon arrival, I was informed that the check engine light was on and the car would fail. Although I confirmed the diagnostic code myself later at home, the actions of the staff while I was on-site showed a total disregard for property rights and customer consent. ​When I saw the light and realized the situation, I immediately issued a clear cease work demand I explicitly instructed the technician to stop, cancel the inspection, and not lift my vehicle. The technician made direct eye contact with me, paused, and then deliberately continued raising my vehicle on the lift while I repeatedly ordered him to stop. ​When I paid the partial fee ($23) to retrieve my vehicle, the front desk employee defended the technician, claiming they were "required" to complete the inspection completely ignoring that a customer has the legal right to revoke consent and order a cease work on their own property at any point. ​A look through public complaints and consumer reviews for Precision Tune reveals that this is a continuous pattern. Multiple customers have documented staff overtalking vehicle owners, ignoring direct instructions, and hiding behind internal shop policy when customer boundaries are crossed. Treating an owner's vehicle with such disregard and making a customer feel belittled after an explicit demand to stop work is completely unacceptable. Update hiding behind state law misses the point. Even if North Carolina regulations require an inspection to be completed once logged into the system, state law doesn't tell a technician to make eye contact with a customer, ignore them, and keep raising a vehicle while being asked to stop. If there is a strict point of no return once a key is handed over, your front desk needs to explain that policy clearly to customers before driving the car into the bay--not dismiss them after the fact. It comes down to basic communication and basic respect.

Great and efficient service at this location. I went in on a Sunday and the manager was friendly…read moreand handled everyone in a timely manner although they were short staffed. I also came in with a Groupon for an oil change that was honored. They also have complimentary water bottles in the waiting area. I will continue going to this location for my automotive needs!

The service was really slow and did not match what we were told at all. We were originally told…read more30-45 minutes for two tires that were already in stock, but it ended up taking over 3 hours. We had already paid for everything two days prior. Stanley, the general manager, told us he would call us back the next day, but we never heard from him. When we came in today, Brian told us again it would be 30-45 minutes. The car wasn't even started for about an hour and a half, and then we were told there was an issue getting a part off that wasn't mentioned until much later. They ended up having to take the car across the street to finish the job. When we brought up how far off the time estimate was, we were told by Brian that "I don't get compensation for doing the job in this heat, so you can take that up with Stanley" and handed the keys and showed us the door. Overall, the communication and timing were way off, and the way it was handled felt unprofessional and frustrating. I would not be returning to this location due to the lack of respect, honesty about timing, and the rude attitude from employees when we asked simple questions about what was going on.

Nick helped me out and did his very best to make sure I understood everything correctly and…read moreefficiently. Nick is very straight forward and honest which should show anyone he cares about the work he puts in. I would absolutely rate this place a 10/10 and would refer anyone to call and speak with him about any issues you may have. His partner was also great (I did forget his name), but trust and believe everyone there will make sure you your issues get resolved but that you leave with more knowledge than you came with.

To whoever is getting a black c6 worked on here, it seems like it just got done today 4-14-2026. I…read moresaw the guy pull out their lot and spin your car around and almost maxed out 1st gear in the mall lot and then parked it in the front. I will never take a car here after seeing this while leaving Dick's sporting goods.

Chris has helped me several times!!! From coming to my home multiple time to service 2…read morecars(headlights, brakes & rotors, oil changes), to working on my car at my job so I didn't miss work to literally servicing my vehicle on the side of the road where it died...You can ALWAYS count on Chris!!! He also has a haul-off service and advertised for rid your driveway & sidewalks of snow! Do yourself a favor and call Chris! Outstanding value and service!!!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.

Quick and easy oil change, friendly and professional employees…read more Expensive but you can stay in your car and get in and out fast on most days.

Amazing Job!! Fast service for my Oil Change! I will be back. So quick i could finish editing my IG…read moreReel. Chris is EPIC! THANK YOU GUYS! *Now who is the lil blonde guy doing all that cursing about the heat? KNOCK IT OFF! Drink some cold water and suck it up!

Excellent service and pricing! Time for completion was as projected. Highly recommend.read more

The staff was amazing. Brandon and his staff was very professional and friendly. Alll of my needs…read morewere meet. In regards to cost of parts, he worked with me. I have spread the word of how good his services are.

I've been to this shop a couple of times for state inspection and oil changes. The techs seem to be…read moreresponsible and professional and my cars were consistently finished timely. The techs have never tried to up-sell me services my cars do lot need. That's a big deal for shops like this where the fast oil change is often the loss leader to get you into the shop and sell you more lucrative services. For that reason I warily trust their techs and writers. I hope to find a regular shop for routine maintenance and repairs on my two late-model cars. I am, however, concerned whether they have qualified mechanics to perform that work. I know a little about this industry and they may have good mechanics or they may have only "technicians" given bare and inadequate training. Even if they have credentialed mechanics, do they pay well enough to keep the good ones or do they get the bottom of their tech-school classes? Again, I do not know whether this place has good, experienced mechanics and it might, but I would be careful and selective about agreeing to something other than the most basic maintenance tasks until they earn my trust.

I had gotten an email from the DMV that my inspection and registration were due in November. I also…read morereceived an email from Express Oil Change that my inspection was due. I made an appointment for both an oil change and my inspection for today. After my car was pulled into the bay, one of the employees came and told me that I was too early for my inspection, and that it had recently been changed to 60 days, not 90 days. I informed her that I did not want any service done today, and left. I got curious about the 60 day/90 day thing, so I checked the NC DMV website. It lists 90 days. I also went in like I was going to renew my registration, and the chat bot that comes up asked me if I had an inspection done within the past 90 days. The email from the DMV also specifically listed the 90 days. So that is 3 different verification methods that 90 days is the rule, not 60 days. I called the shop to ask why I was told 60 days, and the guy that answered said he wasn't sure. He told me if I would come back, he would run it himself to see what was going on. I asked if I would get a free oil change out of it, and he said no. I told him I did not plan to come back to his shop. He offered to give me the inspection for free, but I told him that wasn't enough. I informed him I would be writing a review about my experience with the shop, then suddenly I was offered a free oil change. Funny how the threat of a bad review suddenly makes them finally offer good customer service. I told him I would never give his shop my business ever again. As I was typing this, the lady that told me it was 60 days called. She apologized, and said she had mixed up a 60 day deadline for submitting paperwork and the 90 day deadline for the inspection. She offered me a free inspection. I again said no as I had already told the other guy no, and that I was never going to bring my car to their location ever again. Apparently that upset her, as she hung up while I told her that I was glad she got educated today.

Went in to Firestone due to a nail in my tire. I got there just before 6:00pm and my car was ready…read morein less than an hour. The cost was also very reasonable and the staff were very helpful.

We take 3 of our vehicles to this location. We've been loyal customers here for several years now…read more However, I'm ready to start looking elsewhere. My husband and daughter both took their cars there on a Sunday. Husband only needed a tune up and my daughter got a whole set of tires on hers. They always want to call not long after you've dropped the vehicle off with some type of upcharge. It's always you need this, that and then some. We get our vehicles serviced on the regular, so they shouldn't need more work done to them. There's a lot of new faces around, and it doesn't seem as if they know what they're doing. I was more confident when a manager name Jason used to be there, him and his crew were solid it seemed like. It's like you can't just drop it off for a regular oil change without them calling saying you need this and that done. Don't get me wrong, I understand certain services are needed, but every single time it's something else. They also don't go over the work that was done to your vehicle. Just hand you the bill and let you swipe your card. I will most definitely be looking elsewhere to have our vehicles serviced. This location has gone down hill from what we're used to.