Any time I get the chance, I warn people about this auto shop. The wife/receptionist has a very…read morerude attitude. If you're only going for something simple like an oil change, you might be fine. But if it's anything more than that, I'd recommend taking your car somewhere else and saving your money. In my experience, you can end up paying a lot without having the problem fully resolved. One time while I was waiting for my car, I overheard the owner tell his wife to charge a customer more after they had gotten into an argument. That made me question whether their pricing is always fair or consistent. This was my experience, and I wanted to share it so others can make an informed decision. Consider yourself warned.

After spending $1,800 in good faith, believing I had found a mechanic capable of servicing all six…read moreof my vehicles, I was disappointed to discover the poor level of customer service. Here's what transpired: I had $1,800 worth of work done on my vehicle, and when I picked it up, I noticed a whistling noise that wasn't there before. When I inquired with the front desk lady--who had an attitude from the start--she quickly became defensive. They later found that the new power steering pump they installed was defective, but instead of an apology, all I received was a statement that they would need to warranty and replace it. Today, when I returned to pick up my vehicle, I noticed a rattling noise that both mechanics attributed to fluid on the belt, which was caused by their work. When I mentioned this to the same front desk lady, she insisted the noise had always been present, completely unaware that the mechanics had already explained the situation to me--one even mentioned he knew it would be an issue. Since it wasn't my fault, I suggested I would buy the belt myself and asked if they could install it for free since they caused the fluid issue. Unsurprisingly, her rude response was that they wouldn't do anything for free, and she hurried off to find someone to address my concerns. When she returned, she stated that they would install the belt for free but would no longer work on my truck. At that moment, I decided to take my business elsewhere. I don't even need them to replace the belt for free; their attitude and lack of customer service were unacceptable. It's important to note that I had previously had them replace a valve cover on my Nissan and was completely satisfied. Today, before this issue had occurred, I inquired about repairs for my Ford Expedition. This place will never get my business again, and she really needs to work on her attitude--understanding that repeat customers and positive word-of-mouth are vital for success.

I have been a customer at Baity's for years. Staff always friendly and professional. They are very…read morethorough and meticulous with repairs. I have had various vehicles serviced, and very pleased with the results. Sometimes one has to wait, but for me it'w worth the wait, knowing my vehicle has been repaired and safe to drive.

This is my horror story. it's a sad story too. I have been dealing with Baitys tires for nearly 10…read moreyears. Have never had an issue, ever! Great folks or so I thought. I recently had a lift kit installed on my 2025 Maverick tremor. They (Baitys) have done a lift kit before on my bronco sport Badlands awesome job. However, this was not. I acquired their services to do this lift kit and it was on for about a month before it failed. Apparently whether they did not install the CV back into the transmission correctly or the lift kit was missing something but regardless it popped the CV joint out and I lost the transmission. I thought it was a factory issue. It was not. Dealership told me about the CV and the issue with that being that it was not installed correctly or something was missing when they put the aftermarket lift kit on. I did not expect Baittys to pay the full price for the transmission, $8500 and change. But I did expect them to assume some responsibility. I figured that was fair. Also being kind to them because of the relationship I thought meant something and apparently that was Folly on my part. The dealership was awesome, (capital Ford) in Wilmington. They were kind enough to give me a loaner which I've had now for well over a week and a half free of charge. Unbelievably kind. This happened by the way 3 1/2 hours from home on Oak Island. I reside in Greensboro. Well got the call today that the transmission is done. I Texted Tripp the manager At Baiteys Tire he texted me and told me and I paraphrase, that the dealership called him and told him it wasn't anything they did. Which, of course, is in congruent with what the manager told me at the dealership. After leaving a slightly terse voicemail asking why they would tell him that as it was not congruent with our initial conversations after they found out what happened. This being at capital Ford in Wilmington, I got a call back from Nick the manager there and service that is, and he told me he has not contacted Tripp except for the first time telling him what happened and he would be in touch when it's done. 10 years I've dealt with Tripp and Baittys Tire and always recommended them. But why he would tell me a story that they told him it was not anything they did is beyond the pale. You know when you hire somebody, you have a reasonable expectation that they know what in the sam hell they're doing. Well I can tell you, he kicked the can and now I'm stuck with the full amount of a brand new transmission, plus the cost of the lift kit, which will not work on my Maverick at least in the kit that I paid for. So I am out over 10 grand. He can't make this up. So no, I could not recommend them again. It is very distressing. I'm out of the money. I'm out of relationship that you would've thought after 10 years. It meant something. But alas. I'm sure this is abnormal in business today. Sarcasm implied. So buyer beware. I would not recommend them and would give them a minus one score If I could. Sad, big time, mad oh hell? Oh yeah. This is what happened without any embellishments as I believe in being honorable and it is important to be as accurate as possible and not allow your emotions to overtake the facts. Good luck, Baittys Tire. Damn.

We were driving cross country and thought a tire looked low. Mike's Tire and Service was across the…read morestreet and they were amazing!! Brad dropped everything and came out to back the UHaul into correct position and check the tires. The other guys helped and encouraged. Didn't charge us for the air in the tire and peace of mind they provided us. So grateful! Kind and helpful service! Highly recommend!!

We have been taking our Kia and Lexus to Mike's for a while and so glad we found them. Any issue we…read morehave had has been fixed and for a reasonable price. The best part is that I believe they are honest and fair, two things you cannot say about many mechanics. When we needed to leave it overnight they put the car in the garage. We appreciate that. It's not a big fancy place. It's a dependable, trustworthy place. Nice guys.

I recommend Carmine's to people all the time. So many things to appreciate about them:…read more1. They are straight forward and honest, clear about what work is needed now and what can wait. 2. They offer big-dealer conveniences like a shuttle and loaner cars. 3. They are price-competitive with dealerships. 4. They really appreciate their customers!

STAY AWAY FROM THIS PLACE…read more If I could give a negative rating, I would. Extremely disappointing and misleading experience at Carmine's Import Service. I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla. Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop. That's where the red flags started. * It took over two days just to get a diagnosis, and I had to repeatedly call for updates. * I was charged $243.13 for the diagnostic, despite the delays and lack of communication. * My advisor, Marissa, told me she was "looking for a battery," which alone took another full day. * When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery. For comparison, Tesla charges around $13,000 for the same battery replacement -- and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated. When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high. I asked twice to speak with a manager. Messages were taken both times. No manager ever called or texted me back. Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee -- not counting time and stress. Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here. I would not recommend this place to anyone.

Great experience. I didn't actually get any service here. I came in because another company told me…read moreI needed brakes, they put my truck in the shop looked at the brakes and told me I did not need them. It's hard to find honest people like this. Great job.

terrible service wait time was ridiculous had six people on the clock and only two seemed to be…read moreworking . I'll never bring my vehicle there again . should be called anything but express !!!

Been going there since 2012 and they are very friendly and helpful. Sabrina is very nice and…read moreknowledgeable! Thank You, Destry Vestal

Not sure why the ratings are low for this business. They have always done a good job for me. They…read morerecently did some work for me and the new parts failed and I had no issues getting them replaced at no charge.

Had a great experience at Flow Acura in Winston Salem , NC; my saleswoman, Polly was outstanding…read more Great communication and she worked hard to make sure the customer was content with the experience. Great price point; would recommend both Polly and Flow to everyone. I also want to give a shoutout to the sales manager and finance manager; even though the car was not finance, the managers made sure paperwork was down promptly, without any hassles or pushiness to sell you more add-ones; even when the computer went down for awhile, he was going to handwrite all of those documents to get me and my family out with the new car, promptly. Love my new vehicle and love my experience with Flow Acura; make them your only stop for your next Acura purchase. Really! M Mitchell, Martinsville VA

What a mess! I moved to this area recently and decided to get my RDX serviced at Flow, after years…read moreof great service from the Acura dealership in Durham. Scheduled an on-line appointment. Called to ask a few questions and a rather disinterested lady told me to call back later after I found my VIN, then hung up on me! Then I emailed the person named in my appointment confirmation the same questions. Never heard back. I showed up the morning of my appointment and was unsure where to enter for service, as I didn't see any SERVICE signs. Pulled around to the bay in the back and sat there. The door never opened and I could see a person sitting at the counter inside. They ignored me. After a few minutes, I backed out and left. I was so disgusted that I considered making the 2-hour drive back to Durham for future service. On my drive home I passed the Volvo dealership right down the street from Flow. I could clearly see the SERVICE sign and decided to look online for any good deals on a new Volvo. Filled out a form online and Volvo called me within the hour. So, I drove back to the Volvo dealership, met the most amazing staff I've ever encountered at a car dealership, and left with a brand new 2026 Volvo! Flow, let this be a lesson. You lost my business that day. I happily traded in my RDX for another car and MUCH BETTER Customer Service. I would give my experience with Flow zero stars, if possible, and would not recommend anyone do business there.

Great service and great people. I 100% recommend this place to get your car fixed. Thank youread more

they are a 10 across the board. the service was quick and courteous, they are knowledgeable and…read morekeep you informed along the way. but the most unexpected service is their service....above and beyond!! I have recommended Gene and his team, and they also were super please. I will most definitely use them again, and continue to refer them!! be smart, call them!