my first time going to this place and i will be going back for future car needs! i was in and out…read morein under an hour for oil change, headlight replacement, and knock sensor replaced. no price gouging, helpful and informative! great service.

They take good care of my vehicles whenever I need them too.. prices are very affordable I thinkread more

EDIT: Norris Automotive issued an apology on a review, after reading other reviews I do believe…read morethis to be a genuine mistake from them. I brought my car to Norris Automotive because it was local and my vehicle had to be towed. From the very beginning, this turned into one of the most frustrating and dishonest service experiences I have ever had. I was told my car was flooded, needed a tune up and a new battery. The estimate was already steep at $600, but since the car was already there, I agreed, thinking at least the work would be done properly. Then I get the call that car is ready, the total is now $705. Annoying, but I stayed hopeful that the extra cost meant quality work. I was wrong. I pick up my car, pay the bill, and the receipt says I was charged for new spark plugs and a new battery. That's it?? When I get home, I pop the hood and to my surprise, the same corroded battery is still sitting there. On top of that, my engine cover is now cracked, something that was not damaged when I dropped the car off. I call immediately. Ryan puts me on hold and comes back with, "If you come back tomorrow, we will put the battery in." No explanation. No apology. No accountability for charging me for work that clearly was not done. At that moment, all trust was gone. I would not trust this shop to put air in my tires. I told them I wanted my battery money refunded. Ryan says I have to bring my card back in. On the drive over, I notice I was also charged an environmental and supply fee, something I would understand if they had actually replaced and disposed of a battery, but they did not. When I walk in, Ryan tries to play it casual and asks for my card. I ask him directly, "So I am paying $500 for four spark plugs?" He looks me dead in the eye and says yes, $110 for the spark plugs and $290 for labor. Oh, you mean the same labor that was supposed to include installing the battery they never installed. Absolutely unbelievable. I also ask about the environmental fee, he only offers half back.. Wtf? This place charged me for work that was not done, damaged my vehicle, raised the price after the fact, and offered no reasoning other than it was "an honest mistake". So you admit you have no quality control? If you value your money, your car, and your peace of mind, do not go here. Receipts of initial battery charge and refund attached. Stay clear.

This place is the best. They're honest, fast, and very fair. Their work was tops. They also gave…read moreus helpful tips for our trip moving forward.

Outstanding service from beginning to end. David and Carol provided exceptional customer service,…read morekeeping us informed throughout the repair process and making everything as easy as possible. They were punctual, professional, and genuinely kind. They repaired my car's bumper beautifully and even returned the vehicle spotless inside and out. Attention to detail and quality of work truly exceeded my expectations.

Another pleasant experience with this company. Brake job this time. I buy the parts when I know…read morewhat's needed. When I went to pick-up my car, I was given back the rear drum brakes. I assumed they were needed. They were not. "Here. Go get your money back. The backs are in good shape." Cool. The auto parts store is a block away. Refund already on my card. CV joints are next. Yes. I'LL Be Back

I'm glad I came across H&H. New to town and unsure where to take my car for an oil change & 4 wheel…read morealignment. According to other reviews they're hard to catch on the phone so I drove over to make an appointment. After a long chat, I felt confident they would have my car's best interest & would be competent. On the day of my services, I had to stay there and wait on my car (didn't seem to be the typical). They were friendly and thorough with me and everyone who came in. I recommended this auto shop to my mom for her future needs, I felt so good about it & the value was better than a dealership, for sure.

We were driving cross country and thought a tire looked low. Mike's Tire and Service was across the…read morestreet and they were amazing!! Brad dropped everything and came out to back the UHaul into correct position and check the tires. The other guys helped and encouraged. Didn't charge us for the air in the tire and peace of mind they provided us. So grateful! Kind and helpful service! Highly recommend!!

We have been taking our Kia and Lexus to Mike's for a while and so glad we found them. Any issue we…read morehave had has been fixed and for a reasonable price. The best part is that I believe they are honest and fair, two things you cannot say about many mechanics. When we needed to leave it overnight they put the car in the garage. We appreciate that. It's not a big fancy place. It's a dependable, trustworthy place. Nice guys.

Scott and Travis are amazing!!! They saved the day for me and the issue my van was having. I was…read morenervous driving home the other night because I didn't think I was going to make it. I was paranoid as well because my husband went out of town. Not only did they fix my van right away but they picked it up and delivered it back to me within a few hours. They are the best of the best!! Thank you for all you do for my family. Terri and Joe Waters

Had a steering rod that needed replaced in my SUV. Was done in hours and it was super fast! They…read moreeven included a free windshield wiper since mine was falling apart and cleaned out my catalytic converter since it was getting noisy. Hardest part is finding parking with all the cars in the lot.

Ralph (owner) of West End Auto Clinic could not be a nicer, more thoughtful and fair business…read moreowner. While in town on a work trip, my car battery died. Someone recommended I call West End Auto - best decision ever. Ralph drove a couple miles to jump my car, and then I followed him to the shop to get a new battery. They fit me in to their busy schedule (adding in an oil change too), did excellent work, and charged me an incredibly fair price (as a woman, I am used to repair shops trying to take advantage of me... not at West End though!). My car was ready within a couple hours, and I was back in business. Customer service is a dying art, but West End is a prime example of excellent service. I can't speak highly enough of them and can't thank them enough for helping me while I was in such a pinch - all with a smile on their faces. If I didn't live 400 miles away, they'd have all my auto business. I highly recommend them to anyone needing auto repair work in the Triad area - simply the best!

Tried to say I needed a new a/c compressor and tried to charge $1100. All I needed was a new…read moredischarge line. Dishonest and trying to scam.

No one likes getting in their car to find it won't start, but if it happens to you I would…read morerecommend Alexander's based on my experience today. I called around before arranging a tow, and other places told me I would have to wait up to 5 days for them to get to it! Alexander's was available to take me right away. They got right to my car as soon as we arrived, and I was out within a half hour. They replaced the battery and didn't overcharge or try to make up other maladies to run up the bill. Maybe they would be busier at other times, but they were lightning fast at 9am on a Thursday. I'm grateful it was a simple repair and I was able to get back on the road and on with my day!

Went for a safety inspection for my car, and they found my tag lights were out. The waiting area…read morewas comfortable and pleasant. The owner was very informative and helpful. I went as a walk in and was out in around 40 minutes, which to me was very reasonable! Will be taking my husband's car back for the same inspection!