Dude, don't even waste your time with these guys. I literally called an hour ahead to make sure they had the car I wanted, and the guy confidently said, "Yeah, come in." So I showed up. I took an Uber and paid a hundred bucks because I don't live anywhere near this area. When I got there, the guy was like, "Yeah, sorry dude, it's not here." I asked, "What do you mean it's not here?" And he said, "Oh, it's in service. Sorry." So I asked him, "Then why did you tell me it was here?" And he said, "Oh, well it wasn't me. It was probably somebody else." Literally wasted an hour of my life. If you guys are reading this, I hope you get your shit together and learn how to communicate amongst yourselves. The funniest part about this whole experience is that the guy told me " our reputation is the most important thing to us. Really shows in your reviews, my guy. read more

I would NOT recommend Modern Auto Sales to anyone. This was one of the most frustrating car-buying experiences I've had. The process felt rushed, and there was very little transparency about the full cost of the vehicle and financing terms. Once the deal was done, the customer service completely changed. It was almost impossible to get clear answers or support when I had questions after the purchase. It honestly felt like they only cared about closing the sale and nothing else. I felt pressured into making a decision, and looking back, I wish I had taken my business elsewhere. Please be careful if you decide to buy from here -- review EVERYTHING before signing. read more

Everyone here is really nice. It's just the communication is off.. I was contacted several times about an approval that I got through an online application.. just to uber here and be told I was not approved... I recommend not getting your hopes up on the offers they spew out. I believe they just say anything to get you to come in. read more

Adam at Modern Auto sale lies, I texted about a 2023 Camaro which he stated was 18k, I drove 35 miles to see car. After sitting down to negotiate car it turns out it was 26k. I was disappointed that these "SHARKS" would waste my time! Stay clear from this dealership! Not a good business to deal with! They don't even care if you write a bad review! read more

Modern Auto Sales - Communication between Adam dealer - Used Car Dealers Near Me - Hollywood, Florida

If Saul Goodman had a car dealership, it would look like this place. "Better call Saul", or in this case "Better Call Campos". My wife and I had been car shopping for about 2 weeks prior to April 22nd, and on the day we made the decision to purchase a newer used car, we stopped at a Nissan dealer in our home town of Vero Beach to inquire about a few cars that were listed on sale. The price of the dealer fee that the Nissan dealer told us was $2,500, and this was a deal breaker that we did not agree with and we moved on. We then went to this auto dealer in Hollywood FL that we saw on CarFax.com. They had about 20 cars with fantastic prices on carfax.com, and so we drove 1 hour and 45 minutes to get there hoping to buy one of their listed cars for sale. We handed our list of selections to the salesman by the name of Eddie and said that we would like to see these cars. He said they had only one of the cars on our list and that it was not for sale due to a bad transmission. As we were walking from one car to the next we explained what a bad experience we had at the Nissan dealer we had visited just 2 hours earlier and that they were crazy asking $2,500 for a dealer fee on top of the asking price. We explained that we will not agree to something like that and then I asked Eddie if his dealership had a dealer fee? He said yes, but it's only $995! I responded with "I guess times have changed, but okay, $995 is better than $2,500". Eddie gave us a price of $22,000.00 for the car we decided to buy. They said they would give us $2,000 for our trade in, and we accepted this. When we agreed to buy the car for $22,000, the manager of the lot said that the price was $22,995 not $22,000. I said no thanks and began to get up and leave. They said they would come down to $22,500 and again I declined. Finally the owner came out and said $22,225 and I reluctantly agreed. The owner began processing our $14,000 down payment and our trade in. As I was reading through the details, I notice that the owner switched our trade in price from the agreed $2,000 to $1,500. I said this needed to be corrected. He replied by saying that "no, we agreed on $1500, but I will change the price". This should have been enough of a red flag to make me get up and walk away. And at this moment I should have noticed that he also switched the dealer fee from $995 to $2,995. But I completely missed this purposeful deception and had I caught this switch by the owner I would have walked out and written them off as the dishonest business that they are in reality. But wait, there's more. When I finished signing the paperwork, I asked for the documents that I had just signed. Their response? "We'll mail them to you". I asked when I could expect these? "They said, oh the woman that does the paperwork will contact you next week and then send them to you". Could it be that they did not give me copies of all documents because they didn't want me to see the switcheroo on the Dealer fee from $995 to $2995? Probably. Later once I received the receipt via email and I saw the price switch, I called to request a refund of the price that we did not agree on. They offered to replace two of the three bad tires on the car, as well as give me a door key that works for the car. It has now been 2 days since I spoke with the Finance man named "Blanco". He said he would call me Thursday, but crickets. Then I called the afternoon of Thursday May 10th and they said he was off work that day and that he would be in on Friday between 10:30-11AM. I called at 12 on May 12th, but they said that Blanco the Finance guy was at their other location. I called their other location and they said that he was at the other location (original location). So I call them again and ask for Blanco, they said again that he was at the other location...I said either you are lying or your other location is lying and which one was it? Starting to get the picture of this crooked business? While I appreciate them offering me replacement tires, this is peanuts compared to the $2,000 that they swindled out of me. Businesses like this give used car lots the stereotype that people know well when they think of used car dealers. I finally decided not to take their offering of tires or re-keying based on the fact that I could not trust them. Driving an hour and 45 minutes to maybe get retreads or worse, I decided just to file a complaint with Florida Consumer protection and BBB instead. Don't walk away from this shady dealer, run. Run as fast as you can. read more

Be careful with this dealership! They will have you drive all the way to their lot for a car that isn't there. They continuously lie and say that they have something in stock, it's been sold (they have the listings still up), it's at their dealership in Miami, and other lies that aren't necessary. Not to the managers that run this circus: Stop wasting people's time and gas out of utter desperation. read more

Poor service. Went to buy a car. They Never gave me any of the paperwork I signed. They held my car hostage with their van parked in front of it saying they couldn't find my key. Uh really don't come to this place. That example right there should stop you in your tracks! This place is a scam! read more

This is a public service announcement, if you attempt to buy from this business you are wasting your time. You have been warned! We called three times to see if a a specific vehicle they have advertised on car fax is available. All three times they said they had it. We drive an hour to see the car, they said it was at their other lot even though the online advertisement said it was at the address we drove and the salesperson said it was at the lot we drove when we spoke to him. We drove to the other lot and guess what it wasn't there either. Don't waste your time. Typical used car dealership tricks bait and switch. Carfax should be ashamed of doing business with these shady dealers and NOT allowing anyone to write reviews on their website. I'm most upset with myself that despite past experience I fell for this lame trick again. Buy from private dealers. In 2023 used car dealers are still as shady as they were in 1993. read more

Yo I did not like my experience at the dealer today .. you guys need to post what's available currently and stop making people travel way down there to find out the car you wanted isn't available . I dont Recommend anyone to buy a car from here read more

I read the reviews and still tried to give them a shot. I had an appointment to see a car and they told me it was okay that I sent a mechanic out to do a pre purchase inspection before I bought it. Not 12 hours after I made the appointment and paid $250 for the inspection they sold the car I told them I was going to buy without even giving me any notice. They were just going to let me drive an hour to their establishment to look at a car that isn't there. Thankfully, my mechanic let me know the car had been "sold", although I think they just didn't want anyone inspecting their vehicles because they are a bunch of frauds. Stay away from these awful human beings, they are criminals and shady as hell. read more

So disorganized and so messy. They confirmed twice the same day that they had a car I saw online. I drove from south miami to this dealership for them to tell me someone just bought it and it shouldn't have been available. They also proceeded to tell me how someone just walked out and another person just got fired.... but wanted to know if I wanted to look at another car?! NO THaNK you !!! read more

Horrible. No communication, no nothing. I can guarantee you that those 5 start reviews are fake. I waited on the 2019 Chrsyler 300 limited that was supposedly getting fixed for over three weeks. I bought the car elsewhere almost two weeks later and still no word. They seem real sketchy and will lie to you in your face. He also wanted my deposit before I even saw the car. Tread carefully. These people are scammers. I'm sure they baited me and tried to get me to switch to the 300S that they kept mentioning. I also forgot to mention I called beforehand and drive ok over an hour!!!!! read more

The worst customer service I've ever dealt with. Salesman was good. But general manager, finance manager were horrible to deal with. The receptionist doesn't even answer phone with company name. I was promised a repair that should have been done quickly. No return calls, run around answers. Over 3 weeks to finally get fixed. And lots of aggravation!!! I've never written a review but felt this was necessary. read more

Put a down payment on a car that was so bad they weren't allowed to sell it .. it's been 8 weeks they still have not refunded my down payment ... they keep lying and giving the run around .. stay away from Emmanuel he has a bunch of Fraud and dui cases open in browsed county .. just google his name ..his whole family is a bunch of thieves read more

Buyer beware! Stay away from this place! Roberto showed me a few cars and kept saying all the cars had 55-57k miles but when I turned one on it was 89k miles. They tried to sell me a car they claimed had 57k miles and said it was a clean title but when I pulled the VIN it said 160k miles and salvage title. Then he tried to flip the story and say the car with 57k miles is in Miami. Why would u show someone a car you are not going to sell them? But had I ignored the red flags I would've drove off the lot with the piece of shit car they were trying to sell for almost 20k. DO NOT GO HERE, THEY WANT TO STEAL YOUR MONEY!!! read more

A massive disappointment to say the least. If you're looking for a place that knows absolutely nothing about the cars they carry, then you have found your place. Nothing is done properly here as I found out the hard way of researching one of their vehicles that I wanted only to learn that it had been in a Major accident. I wanted out and they didn't even have the decency to return my 500.00 dollar deposit. Trust me people, do not waste your time or money. There are many reputable places that have superior cars for less. Shady Shady Shady... read more

This Place is bad for business. They false advertise and lie. HERE IS THE BACK STORY: I contacted the guy "JOSEPH SAMMUT" about a car I wanted on Facebook Market making it clear about the car I wanted. The guy said it was "still available" knowing which car I wanted specifically. I get there and he says, (nonchalantly brushing it off) "Oh that car, well we sold that car weeks ago". Oh really? Then he goes on and he tries to offer me other options. WELL HERE IS WHAT TICKS ME OFF!!! HE TOLD ME THE CAR WAS SOLD WEEKS AGO, BUT THE SALE WAS POSTED 6 DAYS AGO, So THEREFORE WHY PUT IT UP FOR SALE? Let that sink in. I wasted my time and money to come down here and buy a car that wasn't even available in the first place because someone wants to false advertise and is desperate to sell a car. Bottom line bad for business!!!!!!!!! Don't shop here. read more

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Be aware, they'll sell you a crashed car with a "clean car fax" then leave you to pay for the repairs and blame the dealer.

This dealership was GREAT! I saw some of the negative reviews they had but decided to give them a shot and I'm glad I did. They had EXACTLY the car I was looking for & the price was right within my budget. The staff was really welcoming, offering me water and coffee, the one guy brought me an empanada, It was rather amusing! The buying experience was fun, smooth and simple. I absolutely love my new Turbo Charged Lexus! I would HIGHLY recommend this dealership to anyone seeking a clean, current generation vehicle with low miles. Thanks so much Modern Auto Sales! read more

Lmao what losers. Make sure they have the car you're interested in. Have them text a picture of it for proof by the salesman or else don't trust them. They wouldn't be honest with me so I walked right out. Guys over the phone will feed you whatever to get you in. read more

I was very satisfied with the whole experience at Modern Auto sales. The process was super quick and probably would of been faster if we could make up our minds on which car to buy. They have a huge selection of low mileage cars on their lot. I was worried with a 570 credit score and only $1700 dollars down that I would be denied but I wasn't. I ended up with a sweet Chevy Malibu LTZ and i couldn't be happier. Ask for John because he was very patient even though it was pouring rain and it was late. He is very professional and knowledgeable about all the cars on the lot. I got a great deal and i am super happy. Thank you guys! read more

I have been to this place in total of 4 times! They always comes through when I need them. I have recommended them to my family and friends, my sister was in need of a car immediately with low money down and they were able to get her driving in a couple of hours with a brand new car. Thank you Modern Auto for being such a great car dealer and having great employees. Thank you Aldo for working with us and providing us with great service. read more

DONT GO HERE THEY PLAYED ME OUT MY MONEY. THey have this sketchy no refund policy on deposits . I came in there and looked at a couple cars and pointed one out that i like and they checked my credit and all of that and told me i could get the car. They told me too put some money down which i did. After he begged me for 500 dollars down i gave it too him and came back the next day and to get the car and they tell me i cant get it without a co signer. Then they accuse me of making fake paystubs even tho im in the office with my dirty work clothes. So i ask for the money back and the other sales man LOUIS argues with me about it and they call the police on me . And the police showed up and told me they couldn't do nothing about it and "they call us up here everyday and do the same thing to people all the time . SO PRETTY MUCH THEY TOOK 500 dollars from me and i never even sat in a car. DONT GO HERE. read more

I am a person looking for a car like many of the people that will read this review. Do not waste your time. I ignored all the bad reviews because I figured I knew exactly what I wanted so what could possibly go wrong. I called the day before and 20 minutes before I arrive at the sketchy lot. I walked around the lot... didn't see the car. Spoke to one of the salesmen and he confirmed "they had just sold the car" i asked how they sold it in 20 minutes and he didn't know how to respond. I walked out and headed to my boyfriends car as a man who later claimed to be one of the mangers ran after me trying to sell me other cars. Thankfully that was enough for me to give up on this place because some of the reviews from people have actually bought from this place are seriously frightening. I'm sure all these 5 star reviews are fake. Read them carefully and you'll realize how they don't miss a single point that makes them look good and trust worthy. Don't fall into their lame unprofessional trap. If you're looking for confirmation that this place ain't it. Here it is. read more

I am a very satisfied customer, especially with Louis my salesperson. I went into this location, unsure if I would get approved due to poor credit. Within a couple of hours, Louis had me approved and I drove away with my 2015 Hyndai Elantra, also with an affordable monthly payment! Everything went smoother than I expected and I certainly recommend this dealership to anyone who has issues with their credit. They will work with you. Ask for Louis, who is just amazing and the finance team, who work together to get you the best deal!! read more

This place is a total scam... I now know they showed me phony Carfax and covered up the fact that the car I bought for $25,000 has been in a MAJOR accident, has structural damage on the title, the alignment is a mess... Horrible dealership, with even worse people. Will be having my attorney all over this :) read more

Terrible bait and switch. Called asking about a specific car and they said they had it and than I got down there and of course it was already sold. Don't waste your time here. read more

This place is a shady fly by night group of scammers and scheisters. I drove 4 hrs to pick up a 2014 luxury car presented as in mint condition with a clean car fax and no road dings. What they showed me was a car that had been previously wrecked and extremely poorly repaired. The hood was out of alignment with the rest of the body by 3/8". This thing had been wrecked badly. The front end had overspray all over the lights. Hell if your going to try to pull of a fraud at least have the competance to do a decent job! They said they would have it detailed. I saw the sales rep run it thru the local drive thru car wash minutes before i arrived. Buyer beware here....they will do and say anything to move their crap off the lot. WATCH YOUR BACK HERE or you'll loose your shirt. Love and kisses to the lying sales rep Eddie Cruz. read more

I am shocked that this place would have any negative reviews. I have been coming to them since 2012. My first experience was excellent- they got the best loan and I drove off the lot! Since then, I have returned, sent friends, and even took my daughter there for her first car. Without having a credit history, they worked so hard to get the loan approved. They did and she is happily driving her first car! Ernesto, the owner is hands on and is great. Tony, the finance manager- is absolutely one of a kind!! You are in good hands with these guys. This is a family owned, run and operated business. That's how they've made me, family and friends feel. THANK YOU :) If you need a great car, and expect good service- you'll get both here. read more

They took the car back from me without giving me my deposit back if you wanna throw your money away go here. After having the car for a week it was shaking really bad so I dodged a bullet anyway just pissed because they won't give me my down payment back Louise stood in my face lit a cigarette and said it is what it is. They will be hearing from my lawyer read more

This place is clickbait. I came in because I saw on cargurus they had a Toyota Corolla for 9k. I called and made sure they still had it before I came in an hour before. I made the appointment. And low and behold no car. They said they "sold" it. Then the guy who showed me the corollas wouldn't tell me the prices of them. Either because he didn't know or was trying to do a hustle. But it annoyed me. When he finally did the cheapest was 14k. Also he was trying to treat me like I didn't know what I was doing. My father was a mechanic, I grew up helping him. I know cars and I know their worth. It was frustrating to say the least. read more

I purchased a car from this place about a year ago and I was not given the cars history also they completely took advantage of the fact that I was a new driver and sold me a defective vehicle where I had so many complications and was cursed out and treated like trash by the employees not to mention the car was missing the bumper filler and the car was literally falling apart the engine was even causing the car to shake after the third day and they told me it was fine and it was not, I have no reason to lie or over exaggerate what happened I would highly recommend NOT coming to this company at all unless you want to be taken for a fool like I was completely not worth it they will eat your brain out tell you you gonna drive off today and when you do that's it your stuck with what you have. Worst customer service in the United States fake when I called the cops you should have seen how the guy came out and tried to help like they had a lot to hide please do yourself a favor DONT DO IT!!! read more

I advise everyone to stay away from this place. The owner runs this like a zoo. Very disorganized and messy. They don't give you your contracts or tell you the full details of what you're signing in to. They sort of just rush you to sign. Then they take you into a room and have you lie to the bank so that you can have a car. They coerce you to lie, and sign these contracts. Then they repossess your car without even telling you anything if you miss a payment by 1-3 days ONLY. They are practicing fraudulently and they will soon be audited. I am reporting them to every licensing organization. They are a part of and will make sure I get lawyer for my case. They even make you go back and ask you to pay more money down than initially discussed. They are horrible people who curse at you and throw curse words around the office in front of everyone. I had them curse at me several times and tell me I "fucked up" the bank loan interview because I was honest. They told my mother she could have her car back, after repossessing it for 3 day late payment, if she payed $700 and when she went the next day they told her she couldn't get it back and the loan was closed. read more

these people sold me a car with 4 bad tires 2 bald one different size on back left took the car to get tires brought it back with 3 yr old rotted tires on the back still 2 bald ones had to get a 15% interest the transmission locks up all the gears light up at the same time goes back n forth back n forth read that there is a serious problem with tcm modules on these cars but its very expensive to fix there was a recall but not my vin also the brakes went to the floor with no notice had to take it to University Dodge and there had been a recall which they never checked for the brake booster I could have got killed I had to get the car refinanced diwn to 7% with my 401k nationwide quick in 2 days paid off thoses thiefs he got me now saving me 90 dollars I owed him $200 fir the tag but it cost me $300 for tires a day rental for the brakes to be fixed a new battery n still dont know what to do about the transmission I dont have the money n now they decided to notify the state to keep me from getting my tags next week on my birthday do yourself a favor run from these thiefs they talk alot of shit I filed a bbb complaint n I am going there tomm to give them a piece of my mind they r fucking crazy n dont know who there playing with wait till I get there read more

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Talk about an unpleasant experience. At first glance this dealer seems typical, but as time went by I realized I made a grave mistake! Be warned when walking into this dealer be on your guard, remember to read all documentation, and by all means do not let them dictate to you what is going to happen. After obtaining my first car from this dealership, it only took three weeks for things to go wrong! They lured me back into the office under the pretense that I would get a better bank to finance me, after they made a mistake. Long story short, they didn't find a new bank, kept their car, and tried to give me half my money back because one of the car dealers "Ray" seemed to have misplace the money. After telling them that I was going to get my lawyer involved they quickly showed their true colors, especially Ray who said "I don't like your kind." Be warned stepping in any car dealership unprepared is bad, stepping into this one will be the most fatal mistake you can make towards buying a car. read more

My experience with this car dealership was horrible. In short, I bought a car, paid 2k deposit. 35 days later "Modern Auto Sales" Tony the manager, order to pick up my car. He said the finance fell thru. I was on the phone with the finance co and they told me to call the car stolen. The had no idea what he " Tony" was talking about. So much so, I hear the owner of Vehicle Solutions tell him, what are you doing, this is a illegal and your going to ruin my license. They refused to return my deposit and left me with out a car. A car that I needed to get to work, take my son to school, and take my disable husband to the doctors. It was important to me. Tony treated me horribly and did not give a care. They tried to say the fiance fell thru, but the finance co had no idea what he was talking about. He a horrible human being. I look forward to getting justice on this co. Contact me, My opinion and experience, They are immoral, dishonest, and scammers. My opinion, Do not trust them. You have choices.My standpoint again, the do Fraudulent schemes. Contact me any time. I love to join together and stop this from happening to other people read more

I'm a middle aged man and I never thought that I would be taken advantage the way I have from this dealership. Lois has taken the Fraze used car sales man to a new level. I bought a car there and it was a rainy day and I really loved the thought of getting a 2012 Camry. I only walk around the car once and ask my sales rep if the car has ever been in a car accident and was told no way. the car was perfect.After getting the car home and wanted to clean it I saw that the passenger's side was in a very bad accident. I spoke to Tony who I told about being lied to and was told that they would fix it for me. I have phone records of me calling at least twice a day on to be put on hold every time until they would hang up on me. I have very poor health and need treatments and needed a dependable car for tat and work. I never write bad things about anything but WOW they got me good. My tire light is still on that I was also told that it just needed reset. Another lie I have a bad computer. Do not believe any thing this place tells you. They such a scam. What they do to people the should be shut down. I saw another review about selling a damaged car as perfect condition on help. I am not the only one that this has happened to. Please keep driving by this dealership if you dont you will regret it once you get the car home. Shame on me for letting this happen to me. Don't be me. read more

so i went to this car lot due to someone refer me to them boy oh boy was this the biggest mistake ever these people louis and blanco they are the worst people ever these people are crooks they will rob you blind it soubds good but its not good i went and got a car from them and less then 30 they came and got the car from me talking about due to i didnt give them a lease what kind of mess is that i have never dealt with a car company like this im warning peole beforw thwy get they self onto somwthing with thia car company google check the reviews they are true because me and another person that dont ever know each other went through the same situation just aliyyle differently so long story short thinking i was going to go talk to them and then resolve our matter and get this thing situated and i would remove the review but no i went there and they was very upset i put the review in about there company but why so mad when its true these ppl are crooks they was very nasty and rude and unprofessional they was also telling me i better take the review down and i refuse nothing was resolved and i dont want this to happen to knowlne else so if you still choose to go here even agter you read the reviews pay attention and make sure the bank accepts the deal first before you leave so not give no money until the bank accepts you because they will take your money plain and simple these ppl are crooks and they are very nasty louis and manny was very upset i put there name in the review which manny really didnt do nothing but stand on the side line but that louis talks fast and is walking you into a trap they cant be trusted so please be careful of them because i dont want to see noone go through what immgoing through to get my money back from them read more