Alright , So I Love MOD pizza and whoever created it, you're awesome. Ok now back to this review! The first thing that caught my eyes were the people behind the counter , okay cool let it go, then as we got closer it was the cleanliness. Beyond Dirty !!!!! Now I'm from Chicago so hole in the walls are not new and some of the best places ain't the cleanest, however this place scared me. So as we proceeded to order you can tell it wasn't organized, the way they made our pizza was a mess and then poured TOO much salt that I didn't notice until the pizza came out because some parts of the pizza was burnt and then when I took a bite it was confirmed. The use of gloves were almost non existent until I said something , using the same gloves while searching the under fridge for more toppings and then had the audacity to touch doors didn't change gloves , idk why they were rushing they don't close until 11. OH , And my husband asked for a drizzle of buffalo sauce he gave him a whole bath, to the point he was getting napkins to dab some off... INSANE !!! Sweet tea tasted like water.... There's a huge disconnect somewhere BUT If you wanna see how pizza is made and how to keep it clean, kindly drive to Fort Worth Alliance Location , because THIS... wasn't it. read more

Mod Pizza Vibe * feels just like subway but for pizza * the wall art and overall vibe was very nice * have a fire oven to make the pizza; really adds to the aesthetic as well as the taste of the food Service * everyone was very welcoming and helpful when making our selections * my party and I had never been to this restaurant before and one of the workers broke down the whole process of ordering as well as all the workers answering any questions we had as we were making our choices to build our own personalized pizza * I am vegan and the workers were very knowledgable as to which menu items were vegan friendly (fyi the cauliflower pizza crust and pesto sauce are NOT vegan!) * if not for their well rounded knowledge of the menu items I would have chosen both the cauliflower pizza crust and pesto sauce when making my pizza * COVID * i didn't see a hand sanitizer dispenser * all of the workers were wearing masks and the food had a clear barrier to prevent people from breathing on the food when making their selections * the table that i sat at still had crumbs on it so my party and I had to clean it ourselves (luckily we had disinfectant spray and wiped down the table with napkins) Food * THE FOOD HERE IS AMAZING!! You can choose a pizza from one of the menu items and customize it or build your own. * Its unlimited toppings for all the same price with lots of options, vegan and otherwise * Even had vegan cheese that melted and streched when you pulled it apart * It was enough to fill me up for lunch and dinner so more bang for your buck * Would definitely eat there again, i really enjoyed the food!! read more

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Super Deliciousness! You have the option of having your pizza custom made, or you can order from their menu. You can also order a salad if you'd like. They have an individual wrapped dessert called " no name cake" it's very tasty, chocolate cake. It's a fun environment, great vibe. A few people have celebrated their birthday when we've dined in. The owner's I believe also work in the restaurant, they thank you as you're leaving, they say something like... "Thank you for coming in,we'll see you tomorrow." :) Very friendly group of people work here. Before COVID-19 they were rocking! Very busy! We typically order our pizza for pick up. While I wait for my pizza, the staff is so sweet, they offer me a free soft drink. You may also dine in, order take out, or sit outside if the weather permits. We're so excited to see this very nice company in McKinney. Great family environment. Enjoy! :) read more

Avoid this location. The staff really needs training! Pizzas are not well made, raw crust, missing ingredients and orders are always incomplete. read more

Love Mod and the customer service. I rank a business not by if they are perfect in every way, but how they overcome mistakes. An item was left off of our delivery order and they came up with options to take care of us. Wonderful staff, tasty food. Thank you to the manager at the McKinney store. read more

Daughter went to pick up our PAID order and signs on door saying closed early. Was 30 minutes before posted closing time. This is second time this has happened at this location. Thankfully someone still there and opened door and she picked up. Last time we couldn't get it and had to fight them to get money back. They state they are open until 10 during week but apparently just lock up when they want. Cannot believe they take online paid orders and then leave. Only giving 2 stars because the pizza is good. Do not recommend paying until you pick up. read more

Every time we come the staff seems irritated they have to work and they are always out of things we want. Poor management

Service is pathetic. The employee's don't even look like they want to work there. Why open a business if no one wants to work at said business. read more

I walked into this place and it was a total wreck. There was chairs and pizza all over the place. Two workers proceeded to hold conversation before a gentleman from the back walked up to take my order. He proceeded to tell me he just got to work and wasn't sure why the place was such a mess. The toppings were empty the crust was wet and had been sitting out for who knows how long. He made my pizza with what was left over and then cooked it for about 2 minutes. The cheese was barely melted, crust was dough and uncooked. This was terrible! read more

Marcus was absolutely amazing!!! Very friendly and accommodating. Welcomed us at the door and made our pizza to perfection. I definitely recommend this location!!!!!! Great Staff! read more

Great customer service the workers provided, loved the food. Would definitely recommend to friends

This used to be great pizza the crust was cooked to a perfect crisp. The past few time we ordered the quality has been cheap ingredients and a different crust. Mod go back to your original quality or your going to lose business. read more

This is my second time coming to MOD, I love that you're able to customize it the way you want to! Last night we I got mine it was sliced in 5 slices, one being the smallest slice you've ever seen and the 4 slices taking of the rest of it. It wouldn't be a big deal other than just moving and still looking for a pizza cutter of some sort :/. I ordered the cauliflower crust with spicy marinara, grilled chicken, bacon, spicy chicken sausage pineapple and roasted corn topped with buffalo sauce. Crazy right but it tasted good. My husband had a pizza with feta and recommends doing another cheese with it since the feta was pretty minimal. read more

MOD Pizza - That's how big the slices were ‍ - Pizza Near Me - Mckinney, Texas

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Some of the lettuce was brown and wilted, so I skipped the salad and had a pizza which was really good. The kid that helped us was super friendly. Would come again. read more

Very good pizza! You pick your own toppings and create a pizza just the way you like!! Friendly staff!!

Was just here 9 days ago... you can see my other review. I came back because corporate gave me a free pizza. Welllll this time I was there with my wife, our 5 month old and 2 year old. Waiting 30 mins... no pizza. They said they hadn't put it in yet but we were coming up. 30 more minutes.... The couldn't find it. So we waited an hour for no pizza and waisted my free pizza y there was no charge to refund. Will not be returning to this location. read more

Love to food but the employees at this location are complete ditz. Placed an online order at this location for the second time and nobody seemed to know where my order was. So I had to show them the receipt on my phone. Eventually they made my order. What's the point of an online order If you end up waiting for your food to be prepared at the restaurant!!!! read more

Multiple time's horrific experiences. Will NEVER go back. Can't complete an online order correctly EVER. Always late by 30+minutes. Good cold, dough disgusting. People who work here are rude and could care less about what they're doing or customer service. read more

Best pizza !! Great for lunch and Lisa is the absolute nicest employee. She has excellent customer service skills and always brings a smile To my face! Javian and the rest of the team are the same way! Real friendly staff they have here at MOD pizza read more

I usually order vegan pizzas from this location and never have any issues but thi last time. They never put on the balsamic fig glaze that I requested on two of my pizzas. All three pizzas didn't have one thing on them that was requested. Very disappointed as I didn't want to drive all the back to get replacement! read more

This place has some serious training opportunities for the staff and some real policy issues. Went here with my 3 year old daughter and wanted to order a mini sized pie. I was told by the worker wearing a stocking cap in August in Texas that they can't press a 6" mini crust unless it was ordered online. They were literally prepping a 6" pie for someone else as he told me that. I pointed at said pie with a confused face. I told him "fine, you want me to take two steps back and order on my phone?!" "Yes" was the answer. So I step back and let the folks behind me go ahead while trying to order online. The folks order. Then the stocking capped chap told me "I'll take your order and make your mini." What the heck?! Food was OK. Staff couldn't put sauce or cheese on evenly though. I had to point out every single place they completely missed. Won't be back. read more

Cool concept and an abundance of toppings. My cauliflower pizza was cooked perfectly. My only disappointment was that I wasn't able to assemble my own pie. The staff is really helpful and the marionberry lemonade that my daughter was delicious. read more

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Excellent food and service. Got one of the regular 11" and one of the thicker dough options + cheesy garlic bread. Really happy they had minced and roasted garlic as options. Everything tasted fantastic and the blackberry lemonade was very good. read more

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Excellent service!! Pizza is delicious and such a nice vibe. A must visit on a date night or with the family. They even have gluten free crust!! read more

I ordered two pizzas online - one mini and one 11". Went to pick them up 15 minutes later. The ingredients were switched between the two. Online ordering was effortless and they even had the orders with the correct ingredients printed out on the boxes when we picked them up. Don't understand how they messed that up by putting the wrong ingredients on the wrong pizzas. Additionally whatever pre-fab crust they are using just isn't tasty - don't know how to describe it, but it was soggy and artificial-tasting. Would not recommend. Staff was very friendly so that's really what earns the two stars. Unfortunately not enough inducement to return. read more

Visited again today 30 minutes before closing. I swear to God I don't know these people but they treat me like I'm family. Sooo kind it truly touches my heart. I got my usual complicated pizza order with 1000 things on top and I accidentally asked for garlic without specifying which one. This sweet girl helping me noticed my face and asked me if I meant the mince and she took off the garlic cloves and gave me minced!! I know this might not be a big deal to a lot of people but I really appreciate it. I worked in the restaurant/fast food industry for 6 years and I know how tired you can be at the end of a shift especially right before closing. She never made me feel bad and served our pizzas with a smile from the beginning to the end. Thank you Mod Fam. You da best. Also your shirts are always really cool. read more

Great pizza with a multitude of choices. I mean there are like 14 different kinds of cheese to pick from! Yes please!! Fast with amazing flavors. The roasted garlic is legit. read more

First time trying this location. Everyone was friendly. Location is clean and super fast service. I got the new Jasmine pizza and I got to say I really enjoyed it. read more

MOD Pizza - Jasmine pizza - Pizza Near Me - Mckinney, Texas

The second to the last time we ordered for delivery one of the orders was made incorrectly. The ticket on the box was correct, no cheese only pepperoni and red sauce but the opposite was made only cheese and no sauce with pepperoni. That order was for my 9 year old daughter that doesn't eat cheese. We called and they said it would be another hour before we could get a new one or we could drive up to the store then. Of course I wasn't going to have my daughter wait another hour, plus eat alone or we wait and all our pizza's are cold. You did correct the order but should have at least refunded the delivery fee since we had to drive up there to get my daughter's corrected order before 9pm. We decided to go ahead and give Mod another try last week and ordered again for delivery via the Mod app. The delivery time giving to us was by 7:11PM. The delivery person sent me a text at 7 saying he was there waiting on the order. I called the store at 7:50PM to ask when it would be ready as it was already almost an hour late. I was told they didn't have anyone waiting on the pizza. Which isn't true because I can see in the door dash app that the delivery person was there. Plus why would he lie and say he was waiting on the pizza and not there? You didn't get the order to him until 8:11PM a solid hour after it should have at the latest arrived at my door. Also one of the pizza's was a little on the burnt side. I get that you are short staffed, however; the Mod APP shouldn't make promises of delivery that can't be met. Over an hour late isn't acceptable. So two bad experiences in a row why should I make it a third? Also, this isn't the first time you have messed up an order, last time it was mine which I just ate as it was at least it wasn't my kids order you messed up. That time the ticket order was also correct so once again clearly an issue at the store and not at all my fault. Ya'll did give a refund that time which I do appreciate but with the numerously mess ups that makes for very late dinner with the family I think we will not risk it anymore. Never got a refund but a "trust us we will do better next time". read more

I think you should continue with pizza and salad because your chicken wings are disgusting, tasteless and raw. It made me sick to my stomach. read more

This is an amazing place for pizza. The staff is really friendly especially Bri. She always has a big smile on her face and waves at everyone! The pizza is great and the cauliflower crust is awesome!! You can get all the toppings that you want including extra extra cheese! They have 7 different kinds of cheese and all kinds of meats. Check out MOD Pizza you will love it! read more

MOD Pizza - Bbq chicken pizza with red peppers and bacon - Pizza Near Me - Mckinney, Texas

service not good, lemonade is bad, just seemed like majority of the workers did not care, the pizza was good when it finally came out of the oven. read more

I come here all the time to pick up DoorDash orders but the first time I try to place a order online and try and call the store I get hung up on. I don't know who answered the phone but they need to be patient. read more

There were too many employees who didn't know what they were doing. Someone would come to help prepare the pizzas, and then the orders would get mixed up if you weren't paying attention. The employees didn't know the ingredients on the set menu pizzas. Ingredients were placed mainly in the middle of the pizza and not spread evenly over the pizza. There was confusion about the orders at the pizza pick up also. read more

Warning - long post lol. Had the single worst day at work - nonstop workload and no time to even eat. Decided to pop in after work and get a pizza to go. While in line, there was a "Karen" ordering like ten pizzas and every one of them had special toppings and she would watch the counter girl as she was making them (like a hawk) and would be like "umm more pepperoni" or "too much sauce" lol. When it was my turn to order - I just got a plain old cheese pizza and, since no one was in line behind me, started chatting with the girls and cracked a few jokes and just had a little moment of pleasant chat and smiles. I even joked a little with "Karen". Waiting for my turn to pay, I just continued chatting and thanking them for showing up and doing such a great job (because they are super sweet and efficient) and when it was my turn to pay, I got my pizza and was offered a free drink "for being nice" lol. Bottom line: the pizza is great - as I love thin crust pizza - and the price is affordable and they were amazing at handling people with the Covid pandemic - their setup is awesome. The service, however, was STELLAR!!! Wonderful staff - personable, friendly, efficient, and just plain nice. I'm not usually one for chain restaurants - but do yourself a favor and stop in and give them a try. I'll definitely be back. And finally - moral of the story: just be nice. It doesn't cost a thing and you'd be surprised how even the smallest gesture of kindness or a simple smile can just make someone's day. I went in at the end of a horrible day and walked out ten minutes later with a smile from ear to ear and it's simply because their staff is that good. To the manager/owner: kudos for picking these individuals because they smiled through all the "Karens" and - bottom line - it was an affordable and decent pizza. read more

We use to order from here all the time and they were always great. But it's very clearly declining. The past 4 times they've gotten something wrong on every order. Pizzas had wrong toppings, the dough wasn't cooked all the way, and salads were missing ingredients. The first couple times it happened I gave them a pass but they have consistently gotten things wrong every time now. We're paying 50+ dollars for a dinner that our family finds "meh" because it's all wrong. We're about ready to give up on this location. read more

New to the area. Stopped in just after lunch time. Service was good, food was great! I guess we all have our own opinions and different experiences. I can only speak for mine.... Carrie and the rest of the crew working, were great! read more

Create your own pizzas and salads. Tasty, affordable, fantastic topping choices. Mike, Zach and Cornelius were very pleasant and accommodating to us first timers. Great experience, great rewards app. MOD just got another lifer! read more

MOD Pizza - The Caspian, pretty much a tasty BBQ chicken pizza. - Pizza Near Me - Mckinney, Texas

Lazy Sunday night dinner after working in the yard all day and the girls asked for MOD. Honestly, not sure why my teen daughters like these $8 cheese on a cracker style pizzas, but they worked hard today so they deserved whatever they want... I drive the 20 minutes across town to pick up the order after ordering online and surprise! A hand written sign in the window stating that they're closed! The email that they're closed today shows up after I drove the additional 20 minutes back home. If I would have understood that MOD stood for Major Operational Dysfunction, I probably would have suggested something else for dinner. My advice, before you order, call first to see if they decided to come to work today. Or better yet, find a real pizza place... read more

Customer service does not exist in this location. Today was awful. Asst manager and person at the register were beyond rude. The teenage boy behind the counter looked like he wanted to attack when I asked him to fix something. When this branch first opened the employees were amazing. The staff they have now are truly miserable and don't care if you come back or not. How sad bc I like the pizza and will take the other reviewers advice and go to the Custer location. read more