The first time I ordered delivery from here it was all good and really good. I decided to order delivery again and again and every time the pizza got less and less appetizing. Then the time before tonight I ordered delivery just like I had the 7 times before this but this time after almost an hour and half of my pizza not showing I was a little concerned. So I called MOD and was told by the women who answered the phone that she wasn't sure why my pizza hadn't shown up yet but it looked like it went out at 9:30pm. And that she really couldn't help me and that I should call Grubhub or DoorDash or I could call back MOD and they won't answer and for me to push 3 and follow the directions. I hung up and started looking up Grubhubs number and decided to just call back and push 3 first before calling Grubhub. When I called back a man answered and I said oh I don't think you were supposed to answer I needed to let it ring through so I could push 3. He then says oh is this ..... ........ I said yes it is, he says oh yea your pizza is still here you didn't pick it up. I asked why the woman before him told me that my pizza went out for delivery at 9:30pm. He said, oh I don't know. I thought that that was weird, like what did she just lie to me to get me off the phone or what. I then explained to the man. No I went online like I have the last 9 times ordered through your website pushed on the button that said delivery ordered what I wanted and paid. Got a confirmation from you MOD that said thank you for your order, your order is scheduled for delivery at like 9:37pm. And it never showed. He proceeds to basically tell me that he didn't appreciate me raising my voice and to calm down and that I was wrong that I couldn't order delivery from their website from their location, Something along those lines. Um... excuse me I told him first I am not raising my voice I'm simply explaining my concern and you're basically telling me that I'm lying. I'm telling you that I did order delivery from your MOD website from your location and I have had my food delivered every time since this time. How it works, I don't know, whether it be DoorDash, Grubhub or whatever delivery company it is. I order my food and it is delivered. I've never once had to come into the store nor have I ever been asked to come into the store. There must be miscommunication on your guys part with delivery people. I don't know. He then says well you can come pick of your food if you still want it, if we are still here. We are closed now but should be here for another 30 min. In ah I said ok I will be there. After about 20 minutes of thinking about what had just happened I was like f-that I'm not driving into town to pick up cold pizza. So I called back and this time a women answered and I said that I was supposed to be coming in to pick up my pizza that had not been delivered and I don't think I'm going to make it in and would like to just get my money back, she told me ok and to hold on she was putting her manager on the phone, her manager got on the phone I told her the same thing and she says. Ok let me look up your order and see If I can do that, she said she found my order and that she was returning the money and it should be back on my card In a couple of days. Ok, I said that's fine. A few days later my husband said let's try MOD one more time. So I went online like I have every single other time and ordered through their website at the same location I have every other time and I pushed the delivery button just like I have every other time, paid and got a confirmation just like every other time and Ta Da.... The pizza was delivered just like I told the man the other day on the phone whom he told me I couldn't order delivery through their website. But this time when my husband and I opened the box of pizza. Good grief guys, it was so undercooked the cheese wasn't all the way melted. There was not one single tan mark from the oven on the pizza anywhere. The crust was literally Doe all the way around and all the way through the pizza. My pizza had something hard as rock in the bite I took so hard it chipped one tooth and messed up another tooth and I am now going to have to make an appointment for the dentist and have it looked at which will probably end up costing me hundreds to get fixed. My husband got so sick from his pizza he is still in the bathroom as I type this. And to top all this off I still haven't got my money returned to my card from the other day's incident when I was told the money would be returned and put back onto my card. What's going on MOD. Needless to say I will never eat here again or at least not at this location. Terrible service and icky pizza. read more