I am hoping Penner's saved out butts. My son and I were excited by the idea of buying a car at the…read morelocal auto auction. Ha ha. The extreme caution that should have hit me before we plunked down our 3 grand cash hit me only after taking the car to Penner's and finding out everything wrong with it. Cracked engine mount, no rear brakes, massive oil leak, shredding belts, bald tires. Jerry's estimate for this work was about what it would have cost to fix the engine mount alone in my neck of the woods. Jerry was sympathetic to our situation and knew we couldn't take the car on the 3 hour drive home. Thanks to his willingness to turn on a dime for us and fix all the problems he found in less than 30 hours at a very reasonable cost, we seem to have added a good car with lots of mileage left to the family "fleet" without significant inconvenience and while still paying less than retail. I'm still wondering if buying this car was a temporarily insane decision, But thanks to Penner's, we might actually have a decent, safe car that will see our kid through college & beyond. Great shop, hero level service.

The nicest mechanics I think I've ever met. We had car trouble while on a road trip and they were…read moreable to see us right away. It ended up being a quick fix, something a previous mechanic caused. They were friendly and very knowledgeable. By far the most trustworthy, honest mechanics I've met in a long time. Thanks again Jerry!

I went there for the respiratory therapist visit with CPAP supplies. Ashley H respiratory therapist…read morewas amazing. The people at the front desk were great, Ashley was amazing and customer service, very knowledgeable helped me out completely. Highly recommend their services. 5/5 stars!!!

Ashley was very supportive and professional in helping us determine how to better use the cpcp.read more

Amazing customer service at this location! I don't usually write reviews but Brandon, the Manager,…read morewent way above and beyond to make sure I had the correct part and then installed it as a courtesy. Just WOW! The VW dealership would have cost significantly more, plus they charge $75 to install it. Thank you Brandon! I appreciate you!

I usually don't do a lot of reviews unless I really appreciate the wonderful customer service I…read morereceived. Van truly went out of his way to help me out. I usually have to pay for this type of service. I truly appreciate him because I would've paid a big chunk of money at the dealership or any auto shop.

Excellent customer service. I was visiting Chico and driving my Mom's car when the windshield fluid…read morelight came on. I stopped into Auto Zone, walked in and was greeted by a nice young man who helped me with what I needed. He even offered to put the fluid in the car after my purchase. I could not thank him enough for his knowledge, professionalism and it was over 100 degrees outside and he took care of it. If you need a stellar auto parts store and want to work with someone who is personable, helpful and knowledgeable look for Brock.

Joshua was fantastic he helped with my wipers in the pouring rain!! I totally recommend this place…read moreand the awesome help and support from Joshua.

The two guys at 2tech are extremely honest and professional mechanics. We have taken two of our…read morevehicles to them for the last two years and we could not be happier. The work was done promptly and their warning room is warm, clean and inviting. We appreciate the friendly atmosphere and agree very thankful our daughter introduced us to them. Thank you guys

Terrible people who took full advantage of campfire survivors right after the fire. We trusted in…read morethem because they came with so many raves. Went in for preventative care and ended up with a broken car that they would not take responsibility for. kept the car for weeks and used an additive that messed up the car. upon speaking to them for a solution, they stated we needed a new motor. Quoting full price! They knew we had a rental car and just parked our car in the bay and did nothing but continue to add an additive-he charged us for each him- that ruined the car to begin with. Had to spend several thousand to fix it. They never apologize, never took accountability and we took 2 cars to them at the same time. The second one they claim to have fixed. They did not! Sold us a worthless warranty and again took no responsibility. It is as if they heard we were campfire survivors and saw money signs. They're terrible people and anyone taking a vehicle to them is risking their entire vehicle becoming a problem. Come to find out, any vehicle with high miles should not use an additive that breaks down the crud. It apparently uncovers a ton of issues you wouldn't have had if you left it alone. You would think a claimed certified mechanic would know this. Smh save your money and go elsewhere. Stay far away from these thieves!

I was drawn to Chico VW by the care that was shown for me personally. My inquiry about financing…read morewas the start of a beautiful relationship. The owner, Mark, made it his mission to find me the lowest possible payments, even when it looked impossible for me to buy or lease. And just like Rocky Balboa, he was a champion in making my dream come true. I hadn't read the website description about his dedication to customers or his goals of providing an enjoyable experience, but this is how he came through. I was treated like family by all of his staff, including Brandon, Taylor, and Hailey. They patiently provided a seamless, enjoyable experience, focusing on my immediate needs, making sure I had all my questions answered. Chico VW provided excellence and stellar customer service. You won't find another dealership like this.

We continue to buy VWs because of Chico's dealership. Always friendly and helpful service from…read morebuying a car to follow-up service. With other dealerships, they are happy to sell you a car, but trying to get anything done after has been difficult. From the owner on down, everyone has been wonderful to work with. The only thing I would add as a help to their customers would be to have online exactly what coverage someone has, i.e., interior Auto Butler or coverage for a replacement key fob. I purchased our last three cars through them and any insurance additions have been done during the purchase, so they should be able to add them to my 'profile'. Just a suggestion. Chico VW is the best!

Ok so the car isn't fixed yet. BUT THEY WERE SO NICE! From moment I walked in thru examining car -…read moreIsrael was so great and made me feel like Fix valued me the moment I walked in. I felt a review was in order. I'll add more later re the fix but customer service was A+ from first contact. This is the nicest place and the car looked great. I cannot recommend them highly enough. They made it a much easier experience.

Great job by Israel and the team…read more 20 yo old car to fix up after a deer hit. Tough consumer - me. Long engagement - almost 10 months total because of challenges. They worked through finding all the parts that were needed despite being no longer manufactured. Handled a couple set backs with bad parts, a bad partner for work they didn't handle and a mistake an employee made. Spent extra time getting things just right. Regardless of set backs they did it with a smile and made sure things were fairly taken care of. Thanks again.

I just want to say that despite what other reviews say the receptionist there is very friendly and…read morehelpful, we were joking some while she took my car in for service. They value their customers and treat us well. This is my new go to auto repair shop. They have good prices and don't try to overcharge people for the services they provide. I would recommend them to anyone looking for a quality mechanic with reasonable prices

Front office staff are cold and rude. I thought maybe they just needed a second chance so I took…read moremy wife's care in again and this time, she came with me. Got the same cold, rude response, no eye contact. Felt like she hated her job. We'll never be back!!!!