Excellent customer service. I was visiting Chico and driving my Mom's car when the windshield fluid light came on. I stopped into Auto Zone, walked in and was greeted by a nice young man who helped me with what I needed. He even offered to put the fluid in the car after my purchase. I could not thank him enough for his knowledge, professionalism and it was over 100 degrees outside and he took care of it. If you need a stellar auto parts store and want to work with someone who is personable, helpful and knowledgeable look for Brock. read more

Joshua was fantastic he helped with my wipers in the pouring rain!! I totally recommend this place and the awesome help and support from Joshua. read more

Don't expect them to be there when they open the walk in10 minutes late, throw their cigarette next to you as they walk in the door 10 minutes after they're supposed to be open, And then even after that, you'll stand around, waiting for them to open the door you wait. after 30 minutes you decide to leave. Very unfortunate how unprofessional these employees were, showing up 10 minutes after they were supposed to be open , threw cigarette by The front door and still did not unlock the door for customers read more

Ok, I was very frustrated because they had zero parking (they were doing inventory). So, other than that. Really helpful & friendly staff. I was the only customer in the store, no less than 3 staff approached me in a very friendly way (I. An be a grouchy old guy), and politely accepted my no thanks. I'll be back, prices were good, and selection suitable for what I needed. It's pretty convenient location as well. read more

AutoZone Auto Parts - Every parking space filled on a weekday at 10 am. Just insane. Customers were driving they and going somewhere else cause NO PLACE 2 PARK!! - Auto Parts & Supplies Near Me - Chico, California

Miguel was great and very helpful! He was really good. He was able to assess my car and do everything to get things fixed.

They were so awesome!!!! All the staff was really nice and Daniel(I believe that was his name he has red hair) was so helpful and kind and walked me through how to fix the issue in my car! Now I have ac again and I'm so happy!!!!! read more

Bought some snow cables from this location and the guy who helped me out said to bring them back if I don't use them and he could look up the item under my account number for the return. Well I wasn't offered a receipt and assumed I could return them with my account information. Now I've got $80 snow cables that I probably will never use. Not to mention, the woman who helped me when I came back was really rude but who knows she could have been going through a bad day. I also happen to know if you go back to the same register and computer and know the exact day you bought the cables they can look up the purchase and you can return them;) My brothers worked for autozone. read more

I was put on hold 3 times, every single time I got hung up on. The weekend staff seems like they're just playing around.

Shawty was amazing! She knew what she was talking about and was extremely pleasant to be around. Very personable and went above and beyond to make sure the battery I purchased was perfect for my car and that my car was working properly after her installation. read more

I love this shop and the staff being helpful/knowledgeable. BUT, Auto Zone people, you must know that every single night at 9:15 your shop burglar alarm goes off for 10-15 minutes. It's been happening for YEARS!! This can't be the first time you've heard this complaint. Fix it!! read more

Check engine light was on. They used a diagnostic tool to tell me what the most likely problem was and gave me a printout. No charge. Bought a gas cap, which was the most likely fix at a reasonable price with a military discount. Very competent and friendly. read more

Very helpful nice guys Ricardo tested my battery, sold me a new one, and installed that and my new wiper blades! Much appreciated thank you I'll be back read more

I stopped into auto zone this afternoon to get an air filter. The associate, Jason, was super helpful gave great advice. He helped find not only the air filter but suggested I change the interior filter as well. He also offered to install them for me. Turns out the interior filter was super dirty more so the the engine. I was very pleased and will definitely shop there again. read more

Completely dissatisfying experience. Came in and found firefighters looking for wiring to some lights that went out on the fire line and the manager and staff acted like they were too busy to help those guys. Bad place, lazy staff and just out right wrong. Don't shop here. read more

I came in to replace a headlight and Kurtis was very helpful. He noticed the light was ajar and didn't need replacing. He saved me money and I always appreciate that! read more

Jason was a GREAT help. Helped me right in the parking lot with no trouble at all. Thanks I really appreciate the service.

The workers at Auto Zone on Park Ave. went above and beyond in helping me with my car. They took the time to come out and help me. Admittedly the guys who helped me were wrong on a couple things and I had to go to a mechanic anyway, but they aren't mechanics and they did way more than they needed to to help me and didn't talk me up to buy things I didn't need and showed me cheaper alternatives. I'm going to keep going to this store because of how friendly and helpful they were, in the long run they will make more money off of me by helping me that much. One guy that helped me was Nick and the other... I think Leon? Anyway, THANK YOU! read more

Incompetent! Is all I can say we ordered a part may 28 and today is June 5th and still no damn part! When someone offers to come pay for a part and the person working there says no you don't have to then the part doesn't come in and then management has weak excuses about how they ordered from an outside company . Then are told the order was cancelled because no money was put down. So we pay and still nothing!Really ?? You stupid ass people ! What kind of business are you running?? Unacceptable!!! Meanwhile we r still out the part and trying to finish our vehicle repairs . Auto zone please hire some competent people! No excuses just get the part and stop telling people it's coming in on this day and then nothing like 4 times already. read more

I really can't believe how helpful and friendly the workers are at this store. Let's get real - no one has time for car problems and the workers here get that. I had gotten a jump from AAA and my battery had a dead cell inside, so I knew if I stopped my car would die. I was also running out of gas (and you can't really fill up a car that is turned on). My battery was under warranty through Costco, so I was able to keep my car running while getting a new battery. Costco apparently doesn't replace batteries and all the stores I called don't either (O'Reily, American Tires). So, I told my situation to Greg Hood at autozone who really went above and beyond to help me make sure I could get it changed. Seriously, I cannot believe that he was able to help me today because if he didn't I would have had to get towed to a shop all because I don't know have the tools or knowledge of battery replacement. Greg is incredibly nice and considerate. If you're reading this you should really consider trusting this autozone with all your future car needs as they obviously hire people with knowledge of cars and compassion for customers. read more

Jason was amazing! I was having issues with my alternator and he was able to get me in and out quickly and give me some tips and information about the purpose of the alternator. He was very knowledgeable and quick to acknowledge that I needed assistance! read more

Have had good service here. Talk to Lea when you go in, she'll help you find what you need, and she's happy to go outside and help you out.

On 8/11/2015 at around 8:30 AM I drove to AutoZone to grab some power steering fluid leak protection crap. The guy who helped me was extremely nice, helpful, and informative and got me the product I needed immediately. After filling the power steering fluid, my truck wouldn't start... went back inside to borrow a screwdriver and was given one without hesitation. Went back outside and tightened the connections on my battery and got power to my truck, but not ignition. Went back inside and the same guy volunteered to come out and help me figure it out. We stood there for about an hour as he ran through the different possibilities in his head (because I'm useless under the hood) until one of his proposals worked! Turns out my ignition cylinder might be temperamental from age or weight on my key ring, but I would have never known and would have called a tow truck if it weren't for that super generous employee! I'd give you his name for future reference, but I'm an ass and never asked for it... Point is- great place, good prices, nice people! read more