I have dealt with these individuals twice in person and more via text. I would highly suggest you go elsewhere for your Auto service needs.
This is what I dealt with:
- My AC went out in my RV and I looked up some companies on Google, these people had a decent rating and were easy to get ahold of. I booked an AC diagnostic service and asked them to contact my warranty people directly (which is fairly standard). First contacted them on August 4th and it was not until August 14th I booked an appointment, they did message a few times (typically after I contacted them) saying they had not heard back from my warranty people. So, why not, I will go ahead and book the $160 service to tell me what I already knew (and had told them) - a fuse was blown to the AC. Where? No idea but it was blown. They told me a more intensive diagnostic would need to be done and would contact my warranty place.
- Wait until August 23, finally reached out and according to them they hadn't heard. Well, it is hot here in summer. So I booked the service eventually after hearing no updates from them on September 8. They come out on September 12 to do a more extensive diagnostic test. I am told I need a new AC unit, which is expensive.
- I call my warranty place (who is nationally known and has a higher review score in general), tell them I am frustrated that these Mobile Tech people have been calling them and they aren't returning the calls. I stood up for Mobile Tech as I believed them! I was then informed, they had only called ONCE in early August, they never called for the second diagnostic at all. That if they called today the wait time was 20 seconds and they would be connected directly. I share the information about claims with Mobile Tech - what number to call and times, etc on September 14. Then I wait.
- I do not hear anything from Mobile Tech, so I call my warranty place today, September 16, and ask them - did they ever call and make a claim? No. So, I would think this means I should find someone else because while I do not know who to believe, I feel like I am getting a run around.
- I go to submit my reimbursement information from Mobile Tech to my warranty place and I am told I need the document that shows the actual work done, the price, and has my signature. Well I have that document from the first diagnostic (yellow carbon copy form), but not my second. I signed the second one and never got a copy, instead I walked out so that I wouldn't bother the technician. The technician did not leave my yellow copy behind. So, I contact the company, asking for them to send a photo or a scan of this document - they refuse to do so. According to them it is standard procedure to leave the yellow copy, I am sure it is but in this instance it did not happen. People make mistakes, that is understandable, but to refuse to send me over a document I signed for work is ridiculous.
Moral of the review? Find someone more professional and is willing to work with you, communicative and honest throughout this entire, expensive process.
Update as of 3pm on 9/16 - the customer service lady, who is fairly quick in her responses to messages, is now harassing me via text message. Telling me my review was not honest/fraudulent, calling the warranty place liars (but the information with details given by them makes this difficult to believe), and more. They even sent me a text message with my address on it, making me wonder why on that one. Even if you do not agree with my review, which was completely honest, detailed, and had both positive and negative aspects listed - that is highly unprofessional to harass me via text message. read more