Best service, hands down!!! Jim, John & the crew go the extra mile and there is no other shop that…read moreI would trust my company or personal vehicles with. Again, the best service at a fair price. Thanks, John Goodman - Security Contractor Services

This is the kind of unethical shady shop experience you fear when taking your car in for repairs…read more I brought my vehicle in to have my transmission looked at. It was slipping when downshifting and I could not take it on the highway anymore. After 3 days in their shop and a $500 inspection fee I received a printout saying my radiator cap and coolant hoses were in critical condition and needed immediate replacement. As well as every fluid and other minor easy to perform repairs. When I arrived back at the shop and explained my concerns with the mechanics findings the clerk became quite confrontational. Not wanting to engage in the clerks baiting, I spoke with the mechanic directly and asked him several questions about his findings. When I asked about why the radiator cap and hoses were in immediate need of repairs/replacement specifically asking if there was signs of damage, fraying, leaks or internal damage/flaking of the hose. He told me that there was no damage or leaks either internally or externally but that the hoses and cap appeared old. I then asked about the transmission, expressing that it was the whole reason I brought the vehicle in for inspections in the first place. He simply informed me that he did not inspect the transmission. But that everything seemed to be in working order on his "road test". The clerk then seemed surprised that I elected not to have any of the repairs performed and requested to settle the bill with no further repairs. I didn't get as far as the Safeway, one stoplight away, and the transmissions planetary gears grinding and slipping could still be heard and felt. I will not be returning. SAVE YOURSELF THE TROUBLE, DO NOT USE THIS SHOP.

We absolutely love this place! My husband generally does our car maintenance but when we can't, we…read morecall Black Diamond Automotive. Changing my headlights in my Subaru is incredibly painful. You even need to disconnect the battery to get to the headlight area. So Black Diamond Auto changes it for me for a nominal fee. I just bring them the headlight bulb. Easy peasy and I'm so appreciative. Recently our sons older Ford needed some work that was out of our scope. Intake manifold work. BDA charged way less than what we expected. And when we brought it home, after being fixed, sadly it was still leaking transmission fluid. BDA took the truck back without hesitation and fixed the gasket leak within the day. And they did it for free! This place is absolutely amazing and they do good work. They NEVER overcharge!

He has helped me last minute when it was winter no fan, no heater, no defroster! Replaced fan…read moremotor! Life saver. He is honest and knows what he is doing! Can't find that much anymore. The best!

I'll try to be as objective as possible. This place came recommended by my current auto repair shop…read moreowner and since it was close by and I had a check engine light on, I took my car here this time. Pros: 1. They are a locally owned shop and everyone that works here seem like good, honest, friendly reliable folks. 2. They (specifically Brian) seem responsible enough to quickly reply and address concerns when I had an issue with my vehicle after I got my car back from them. 3. Very thorough in their initial analysis/ inspection/ diagnostic... I'm talking pictures, proof of all that they did with details and recommendations - which I find valuable since most auto shops tend to not disclose much or when they do they try to keep things cryptic. 4. If you are close by, they do give you a ride home or provide a rental car depending on how long they keep your vehicle. Cons: 1. I went in with a check/ service engine light on and it cost me around $200 to diagnose it. Also, they first quoted a price and then increased it by almost $100 when they billed me. However when I pointed this out, they did agree to reduce it back to the original quote. 2. I was informed that there was something critically wrong with the wheel bearing. And to get this replaced cost me a little over $850. I just went ahead with their recommendation. Overall I felt them to be significantly over the higher end of average cost of repair for just about everything. Total bill was a little over $1600. To be fair, I do have a rather old car but it has been maintained very well over the years. 3. The work done seemed good for the most part until that I noticed a metal on metal squeaking on a slightly long trip that I took the day after I got it back from the shop. It felt very unsafe driving my car. I was half expecting something to fall apart on the highway. For such high costs, the QA was not adequately done. That said, when I called them up they did accommodate me immediately and got it resolved quickly. 4. They do take a long time to work on the vehicle. I left my vehicle on a Friday and got it back the following Wednesday. Also, the communication was lacking. Did not hear back when they said they would get back and I had to keep checking in with them. Bottom line, I would recommend this place but go in with the expectation that it will be expensive. Maybe it was my bad experience that I had to take my car back since it wasn't road tested properly but I would not assume this happens to everyone. Cheers!

I have a very niche car and one that needs top end servicing. This shop always has answers to my…read morequestions, everyone is well spoken and the prices are very fair. For the best service expect to pay the price. 100% going here for as long as I live in the area.

ROB, Sir thank you…read morefor your aid in taking care of my ride today. Service was fast and on point. An AWESOME Experience you guys Rock an highly recommend THANKS FOR BEING IN ISSAQUAH, WA.

There are no great deals anymore. You either get a good price or great service. Sometimes,…read moreneither. At Rob's you get top notch work and service, but it's not going to be cheap. He's a long standing pro who knows what he is doing. There aren't any shortcuts either. If you gamble on a used transmission or a rebuilt one from an online high volume rebuilder, you will get what you pay for, or worse. If you love your vehicle, or just want it to be reliable again, take your problem transmission to Rob. He charges fair, industry standard fees, but you get the reliability that goes with it. Best part is his complete honesty that seems to be very rare in these parts anymore. Rob is the transmission guy. Go no further or anywhere else.

We've gone to them twice now and both times we've been very pleased. We took my husbands Silverado…read moreup and they gave us a comprehensive list of what needed to be done to it. We told them which options we'd prefer to have them have done at that time and they did and didn't try to push or update that if we didn't do more it'd be armageddon. Communication has always been clear and precise while being upfront about cost. After we took my Nissan in for a transmission flush and to replace a belt I bought but didn't get around to changing the called to let me know they found a small leak and it wasn't a big issue now but it could be if I didn't do anything about. They informed me versus told me and gave me the option on whether to have it taken care of. They provided a price breakdown with the new service. I didn't feel pressured to get it done. They are fairly priced compared to others in the area. We will continue to go back to them for car maintenance needs. Give them a ring and talk to them about your car stuff.

Only place I trust to work on my vehicles, Glenn and the staff are all excellent!!! I have never…read morehad problem with any of the work they performed.

I had my Tranny worked on by another shop and then something else supposedly went wrong with it…read moreagain 6 months later. I work on vehicles all the time and I know that when you get into an area of the vehicle you can see other things that might need to be replaced soon so you either do the work then or at least make a comment about it. I spent a ton of money at the other shop and when I returned with the new problem they just acted like I still had another ton of money to spend on it. There was no way that the problem was not obvious when they had it the first time so I simply could not trust them. I came to Mark at General Transmission and he identified the new problem right away and the estimate that he gave me WAS EXACTLY what it cost!!! And he also told me that since he was not able to completely remove the tranny and go over the whole thing, (I didn't have the money for him to do that), but he told me anyway that he felt everything was fine but he couldn't guarantee that something else might not go wrong. That is usually not what people like to hear but I would rather hear that from a mechanic instead of them trying to butter me up or feed me a line of bull unlike the first shop. I will be going here again if I or anyone in my family needs tranny work!

I just had my 2003 Dodge Caravan in for diagnosis and repair and couldn't be happier with the…read moreresults. Mine was a timely appointment, excellent communication, perfect repair and sensible price for fix. Kudos to Mark who must be considered an excellent specialty technician and businessman. General Transmission & Repair is expert and a key automotive transmission resource. There is no reason to go anyplace else. Steve Mackey Kent

Nice family owned business in Renton - found them on LivingSocial and would definitely return in…read morethe future. The father-son duo was nice to see. I called in to make my appointment a month in advance and the owner thanked me for planning ahead. The day of my appointment proved most difficult with tons of traffic and I knew I was going to be late - so I called them on my way to let them know and ask if they prefer I come another time. The owner answered and said not to worry and thanks for the call. When I got there the son checked my car in and drove it around back. I chatted with the father inside the shop while I had my oil changed and battery checked. Everything checked out and my car was brought back around to where I had dropped it in less than 30 minutes - great service!

He's done all my auto work for a decade. Truly an honest mechanic. If you value that bring your…read morevehicles here.

He confirmed he would meet following day at 10am.. 1015 he still wasn't there. I texted him and he…read moresaid around noon. Around 1230 when I him asking if he was still coming (he was supposed to let me know when 15 mins out) he said eta 32 mins. After 32 mins he texted asking to me to meet him knowing the truck was torn apart. Wasted my whole afternoon waiting instead of trying to find other help. Don't waste time and energy trying to give him work.

Quality service and excellent expertise! We were very pleased with their performance in servicing…read moreour vehicle. The mechanic knew exactly our problem within a minute of starting the vehicle. We highly recommend their valued services!!