Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

James is incredible. Did an awesome job on new pads and rotors on our Infiniti. He's punctual and…read morestands behind his work 100%! So thankful we found him. He's coming next to do an oil and filter service.

All these reviews are from his friends. They're all guys!…read moreHe came out to the house, supposedly did a tune up and screwed up the spark plugs. 3 months later all the dashboard lights go on and stay on, immediately drove it to an actual mechanic and they redid all the spark plugs and couldn't believe we just had them done. So we are out the service cost twice because James will not partially refund for his royal screw up, states we were supposed to bring the car back to him first for warranty work. If I had known it was he who screwed up so badly I may have brought it back but do I want him working on the car again?? NO RESOLUTION, nasty attitude and out the money for the same repair twice. Stay away!

The guy on the phone was super rude, very short and exasperated on simple queries about the car…read more Then took forever to get the parts. When it came to price, we negotiated a certain price to complete the service. But when I reached there to pick up the car, he "asked" (exhorted) higher price than what we negotiated for. Then didn't allow us to take the car until we paid the higher price. Never going back there and don't recommend to anyone.

Excellent and fast service, friendly people. I use their services for many years and I am never…read moredisappointed

Thought the trouble was major but it was just a bad battery…read more Great job and quick service. Very satisfied. .

We've been going here to see Jordan for years. He's honest and prices are always reasonable. He's…read morekept my car going strong. It's at almost 200,000 miles and still running great.

The staff were so polite & helpful from the moment I walked in. They were very knowledgeable &…read moremade the needed repairs quickly and at a great price. I will definitely be using them for all future repairs!

Hostile! Called this place up explained the issue the guy…read moretold me I could come by in the morning and leave the keys in the door box and they'd call when they figured out the problem. I told him I get off work at 6:30a and could wait till they open at 7:30a, he said ok. He gave me the option , saying it could be a hour to several which is fine I'm new in town and don't have family to pick me up. I came and waited 30 min til they opened walked in they all look at me like I'm an alien, all had angry faces. I informed them I called the day prior , they just kept saying leave the car we have other cars to work on, and it could be days to get my car back, a very strange encounter, very unwelcoming, angry and hostile experience.

I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

My wife's car broke down in Raleigh. I called multiple places and these guys were the only ones…read morewilling to help. Needless to say, they got my family back on the road in less than 24 hours. I will recommend these people every chance I get.

Derek and Dan are very knowledgeable and always provide us great service. I definitely would…read morerecommend them to all family and friend.

Ok. I'm giving 5 stars of 5 and they only gave me a diagnosis. Thank you for the honest opinion,…read moreconversation and guidance on how best to move forward with my 16 year old car. Sometimes it just time and ok to say goodbye. My future "Go to mechanics". Thank you Pinnacle.

Excellent work and very reasonable prices. It's been my go-to shop for years. It can take a while…read moreto get in to have the service done. There's a reason this little shop is so popular.

Demetri is the best. A garage you can trust. I would taken my Audi back to West German. Highly…read morerecommend.