This is a very vintage location tucked away in a strip mall off Government Blvd. I suggest…read morescheduling your appointment online to avoid the wait, although sometimes the next available appointment can be a month away. With that being said, the staff is friendly, especially Alexis and Deborah, who made my trip to the DMV a pleasant one. Thank you, ladies!

The building on Michael Blvd is much nicer, and unprofessional!! The people at this facility lacks…read morethe requisite skills for their position I don't see how the personal board hired these people. You will be better off getting a passport than a STAR ID, I wish someone would do an TikTok on their experience there to see how they turn people around.

Some people can say what they want to about Kim Hastie and in my opinion those "charges" against…read moreher here a year or so ago were for the most part fabricated trumped-up bullsh*t (or what we residents of Mobile Co. call typical "Old Mobile" dirty politics!). However I have to give Ms. Hastie full credit for turning the Mobile County License Commissioner's locations around and making them a LOT more efficient than what they used to be, especially the one in Theodore. Oh and just for the record: I am in no way related to Ms. Hastie nor do I know her nor her relatives. Before Ms. Hastie took over in years past you would walk in and expect a 45 minute to 1 1/2 hour wait just to get your car tags. Adding to the misery of having to sit/stand in a room with what seemed like over 100+/- people there waiting for their number to be called there would be 10 to 12 (I think) service windows there but only about 3 of them were open. On top of that you'd see a lot of the workers in the back sitting on their tails either jacking their jaws on the phone, filing their nails, yak-yakking with each other or even some sitting there with a look on their face like they were lost in outer space! Well, that was then this is now! I recently went there to have 3 car tags renewed; when I walked in only 2 windows were closed and the rest had friendly nice ladies there eagerly waiting to help. From the time I arrived, walked inside, got my number, had my number called, paid for my tags received new tags and left the building a little over 8 minutes had lapsed! WOW!!! Again, thank you Ms. Hastie for turning that train-wreck of a place around. When others could've took the lead and fixed this place instead of standing there cross-eyed gawking with their thumbs up their butts Ms. Hastie stepped up to the plate and fixed it! Now when I have to get my tags renewed I thankfully don't have to wait forever anymore. :)

They need to be trained on customer service. Most of them are rude, unfriendly and just blunt for…read moreno reason. The guy that checks you in is the most pleasant experience you'll get.

The lady at the drivers license window was so sweet. Very quick even at the first of the month. I…read morewent to renew tags at the end of the month and it was crowded and they still got everyone through so quick and respectfully. 5 stars. I've lived in other cities and states and never had this good of an experience.

Very compassionate people willing to help you with just about anything you have a problem withread more

Rude and inept. I've already made 2 trips this week and keep getting told different information…read more Them they wanna argue. Get real.

NO ONE gets excited about the DMV but it seems like people assume that Michael Blvd. is the only…read moreplace to take care of your license and tag renewals. I walked in mid-morning, around 9:30am and was done in less than 30 minutes. There were at most, 4 people in the waiting room and 2 of them were already being served. Dionne was incredible! She was so polite, friendly and funny. By the time I left, I felt like I'd been chatting it up with an old friend. I almost didn't want to post a review because I want to keep this jewel to myself so that it never gets crowded but my experience was just too great not to share.

I had made an appointment online as suggested since the satellite location in Robertsdale is still…read moreunder construction for my tag renewal. I arrived at 2:27 pm and my appointment was for 2:30 pm. I checked in and received my number. The chairs were full. My number was called and I was leaving at 2:42 pm. The lady helping me was very personable and very efficient. I recommend everyone to make an appointment online to avoid a long wait or pay the extra dollar and mail the renewal in. Also do not forget they charge extra for you to use your credit/debit card .

Very organized wait! But you have to pay attention to your number or you lose your place in the…read morequeue!

Not good. Their telephone system is bad. Have tried for over a week but never able to get through…read more Always ends up saying we are experiencing difficulty with our telephone communication system. Then we say "get it fixed"!

I had an appointment today at 9:30 AM only to find several people outside also with appointments…read moreand no notice to any of them that this field office is "temporarily closed". Thanks for the heads up been waiting three weeks. I know it isn't any of the employees here.

Officer Hicks was wonderful today with my son! He got his permit and he had to take the test…read moretwice. She took the time to go over the answers he got wrong and made him feel at ease. We were in and out (made an appointment) in no time!

Yeah there's some waiting but when it's your turn you get help with every question you have,…read moreservice you need and you're on your way in short order.

Everyone dreads going to the DMV, but it is actually not bad, at least in my experiences. I…read moreoriginally went in this past Friday to register a new vehicle. I was given a number and took a seat to wait my turn. I waited less than 10 minutes before my number was called. The lady at the window was very nice, even when one of the papers I needed to register the vehicle was not in the envelope sent from the dealership. Instead of telling me to get it and come back, which is what I expected, she took it upon herself to go call the dealership and talk to someone and have them fax her what she needed. Since I had expressed an interest in wanting a personalized tag, she gave me the binder with all the specialty tags to look at and decide on one while I waited for the missing paper to be faxed over. Unfortunately, the dealership was very busy and couldn't get to it before I had to leave to pick up my kids from school, so I got my papers back and told her I'd come back on my next off day, which was today. Today, my wait time was again under 10 minutes. The gentleman at the window was very nice and got me taken care of quickly. He got me all set up with my personalized tag, and gave me a temporary tag to use in the meantime until the metal tag came in the mail. Overall, excellent experience both days. Not sure why people dread the DMV. I don't mind it a bit.

What a gem. At first I thought it was just a take out but realized there was a sit down cafe side…read more Very friendly employees. Beautiful view as it is located right on the beach. You have a choice to either sit on the decking or right on the sand. Excellent food. We had breakfast and it was perfection!

Fast service, kind people and even though there is construction going on it is pretty easy to get…read moreto.

The representative was nice, courteous and very helpful..I had no issues with getting my paperwork…read moredone.