Officer Hicks was wonderful today with my son! He got his permit and he had to take the test…read moretwice. She took the time to go over the answers he got wrong and made him feel at ease. We were in and out (made an appointment) in no time!

Yeah there's some waiting but when it's your turn you get help with every question you have,…read moreservice you need and you're on your way in short order.

I had made an appointment online as suggested since the satellite location in Robertsdale is still…read moreunder construction for my tag renewal. I arrived at 2:27 pm and my appointment was for 2:30 pm. I checked in and received my number. The chairs were full. My number was called and I was leaving at 2:42 pm. The lady helping me was very personable and very efficient. I recommend everyone to make an appointment online to avoid a long wait or pay the extra dollar and mail the renewal in. Also do not forget they charge extra for you to use your credit/debit card .

Very organized wait! But you have to pay attention to your number or you lose your place in the…read morequeue!

Some people can say what they want to about Kim Hastie and in my opinion those "charges" against…read moreher here a year or so ago were for the most part fabricated trumped-up bullsh*t (or what we residents of Mobile Co. call typical "Old Mobile" dirty politics!). However I have to give Ms. Hastie full credit for turning the Mobile County License Commissioner's locations around and making them a LOT more efficient than what they used to be, especially the one in Theodore. Oh and just for the record: I am in no way related to Ms. Hastie nor do I know her nor her relatives. Before Ms. Hastie took over in years past you would walk in and expect a 45 minute to 1 1/2 hour wait just to get your car tags. Adding to the misery of having to sit/stand in a room with what seemed like over 100+/- people there waiting for their number to be called there would be 10 to 12 (I think) service windows there but only about 3 of them were open. On top of that you'd see a lot of the workers in the back sitting on their tails either jacking their jaws on the phone, filing their nails, yak-yakking with each other or even some sitting there with a look on their face like they were lost in outer space! Well, that was then this is now! I recently went there to have 3 car tags renewed; when I walked in only 2 windows were closed and the rest had friendly nice ladies there eagerly waiting to help. From the time I arrived, walked inside, got my number, had my number called, paid for my tags received new tags and left the building a little over 8 minutes had lapsed! WOW!!! Again, thank you Ms. Hastie for turning that train-wreck of a place around. When others could've took the lead and fixed this place instead of standing there cross-eyed gawking with their thumbs up their butts Ms. Hastie stepped up to the plate and fixed it! Now when I have to get my tags renewed I thankfully don't have to wait forever anymore. :)

They need to be trained on customer service. Most of them are rude, unfriendly and just blunt for…read moreno reason. The guy that checks you in is the most pleasant experience you'll get.

Fast service, kind people and even though there is construction going on it is pretty easy to get…read moreto.

The representative was nice, courteous and very helpful..I had no issues with getting my paperwork…read moredone.

Not good. Their telephone system is bad. Have tried for over a week but never able to get through…read more Always ends up saying we are experiencing difficulty with our telephone communication system. Then we say "get it fixed"!

I had an appointment today at 9:30 AM only to find several people outside also with appointments…read moreand no notice to any of them that this field office is "temporarily closed". Thanks for the heads up been waiting three weeks. I know it isn't any of the employees here.

This is a very vintage location tucked away in a strip mall off Government Blvd. I suggest…read morescheduling your appointment online to avoid the wait, although sometimes the next available appointment can be a month away. With that being said, the staff is friendly, especially Alexis and Deborah, who made my trip to the DMV a pleasant one. Thank you, ladies!

The building on Michael Blvd is much nicer, and unprofessional!! The people at this facility lacks…read morethe requisite skills for their position I don't see how the personal board hired these people. You will be better off getting a passport than a STAR ID, I wish someone would do an TikTok on their experience there to see how they turn people around.

I visited the DMV in Milton and had the most outstanding service provided by Keishanna at station…read morenumber 7. Keishanna went above and beyond to ensure I received my license in minutes. The whole DMV staff was very friendly and professional! Thank you all for your great service!

I do not live in Florida but do own property in Santa Rosa county that was left in dire condition…read morewhen the last tenants that lived there moved out. Based on this situation a violation was issued to me due to the condition of the property. I am not posting this because of the violation; it is valid based on the photos I have seen. I am posting this because the envelope in which the "NOTICE OF NON-COMPLIANCE" came in had the words "CRIMINAL" on the front, above and to the left of the address window. This I take issue with as a veteran and former law enforcement officer. I have never been a CRIMINAL; a non-compliance property violation sure does not make me one either. The envelope from the "Clerk of Court and Comptroller" with CRIMINAL above the address window caused my young son to ask if I was a CRIMINAL when he brought the mail in. Any parent who is not a CRIMINAL should not have to have that conversation with their child. Is this a tactic used by Santa Rosa county to get these types of issues resolved? It sure does seem that way. Defamation of my character in this petty, ridiculous manner is a much worse violation than a Non-Compliance Notice violation, which is a non-criminal matter.

Every time I come here, there are just the nicest people working here! Because of appointments,…read morethere is never a wait, and the agents at the windows are lovely and try to make sure I'm not overpaying in taxes.

The best experience I have had with the DMV. Stephanie helped us and was very kind and informative…read more She was patient with all of our questions. The staff here is awesome!

Rude and inept. I've already made 2 trips this week and keep getting told different information…read more Them they wanna argue. Get real.

NO ONE gets excited about the DMV but it seems like people assume that Michael Blvd. is the only…read moreplace to take care of your license and tag renewals. I walked in mid-morning, around 9:30am and was done in less than 30 minutes. There were at most, 4 people in the waiting room and 2 of them were already being served. Dionne was incredible! She was so polite, friendly and funny. By the time I left, I felt like I'd been chatting it up with an old friend. I almost didn't want to post a review because I want to keep this jewel to myself so that it never gets crowded but my experience was just too great not to share.