This is a very vintage location tucked away in a strip mall off Government Blvd. I suggest…read morescheduling your appointment online to avoid the wait, although sometimes the next available appointment can be a month away. With that being said, the staff is friendly, especially Alexis and Deborah, who made my trip to the DMV a pleasant one. Thank you, ladies!

My experience trying to obtain a driver's license at this DMV was extremely disappointing…read more When we first arrived at approximately 12:30 p.m., the employee at the check-in counter was rude, dismissive, and unprofessional. She informed us that they would not be accepting walk-ins until 1:30 p.m. We asked if there was a numbering system, ticket, or any method to hold our place in line so that we would not lose our position. She stated there was not. Based on that information, we decided to remain in the waiting area near the counter. Within seconds, however, other individuals began walking in and were immediately checked in as walk-ins. One after another, people were added ahead of us. By my count, 21 walk-in customers were checked in before us. At approximately 12:51 p.m., I approached the counter and politely asked why other walk-ins were being checked in after we had been told they were not accepting walk-ins until 1:30 p.m. Her response was, "It's up to my discretion who I check in as a walk-in." The statement itself was concerning, but the rude and condescending manner in which it was delivered made the situation even worse. Another troubling aspect of the experience was the apparent inconsistency in how customers were being selected for walk-in service. During the time we were waiting, I observed numerous individuals being allowed to check in as walk-ins despite being told that walk-ins were not being accepted. Based on my observations, those who were permitted to check in appeared to be Black, while other individuals of different racial backgrounds were told to wait or were not checked in. I cannot know the reasoning behind those decisions, but the appearance of unequal treatment was difficult to ignore and raised concerns about whether all customers were being treated fairly and consistently. Unfortunately, the employee at Counter 2 was also unfriendly and unprofessional. The overall atmosphere in the office felt negative, as though customer service was an inconvenience rather than a priority. Obtaining a driver's license is an important milestone and should be a positive experience. Instead, we were treated with inconsistency, discourtesy, and a complete lack of professionalism. Public service employees represent their organization, and customers deserve to be treated fairly, respectfully, and consistently. To those employees who clearly dislike dealing with the public: if you are unhappy in your role, please do not take it out on the people who come to your office seeking assistance. A little courtesy and professionalism can make a significant difference in someone's day.

They need to be trained on customer service. Most of them are rude, unfriendly and just blunt for…read moreno reason. The guy that checks you in is the most pleasant experience you'll get.

This place runs like a well oiled machine. I've been in multiple times and am always out within 30…read moreminutes. I've never had to wait in line due to all the windows open. While the staff often appears dead inside, when I've initiated conversation they've always been helpful and sometimes friendly. I've been to dmv's in a couple of states and several cities and this one is where I've had the best experience.

The lady at the drivers license window was so sweet. Very quick even at the first of the month. I…read morewent to renew tags at the end of the month and it was crowded and they still got everyone through so quick and respectfully. 5 stars. I've lived in other cities and states and never had this good of an experience.

Very compassionate people willing to help you with just about anything you have a problem withread more

Officer Hicks was wonderful today with my son! He got his permit and he had to take the test…read moretwice. She took the time to go over the answers he got wrong and made him feel at ease. We were in and out (made an appointment) in no time!

Yeah there's some waiting but when it's your turn you get help with every question you have,…read moreservice you need and you're on your way in short order.

Fast service, kind people and even though there is construction going on it is pretty easy to get…read moreto.

The representative was nice, courteous and very helpful..I had no issues with getting my paperwork…read moredone.

I visited the DMV in Milton and had the most outstanding service provided by Keishanna at station…read morenumber 7. Keishanna went above and beyond to ensure I received my license in minutes. The whole DMV staff was very friendly and professional! Thank you all for your great service!

I do not live in Florida but do own property in Santa Rosa county that was left in dire condition…read morewhen the last tenants that lived there moved out. Based on this situation a violation was issued to me due to the condition of the property. I am not posting this because of the violation; it is valid based on the photos I have seen. I am posting this because the envelope in which the "NOTICE OF NON-COMPLIANCE" came in had the words "CRIMINAL" on the front, above and to the left of the address window. This I take issue with as a veteran and former law enforcement officer. I have never been a CRIMINAL; a non-compliance property violation sure does not make me one either. The envelope from the "Clerk of Court and Comptroller" with CRIMINAL above the address window caused my young son to ask if I was a CRIMINAL when he brought the mail in. Any parent who is not a CRIMINAL should not have to have that conversation with their child. Is this a tactic used by Santa Rosa county to get these types of issues resolved? It sure does seem that way. Defamation of my character in this petty, ridiculous manner is a much worse violation than a Non-Compliance Notice violation, which is a non-criminal matter.

05/27/2026 Dear Kim Chatwood,…read moreI am writing to thank you for all your help transferring my old plate to my new vehicle earlier today. I truly appreciate the time you took to assist me with my request. You went above and beyond finding all the info I needed to complete my process. You saved me so much time from leaving the line, going home and trying to find paperwork from the insurance co. that is required from the state to change over plates. Your support made the process much easier and I am grateful for your professionalism and kindness shown to me. If employees had the empathy and knowledge you possess for customers, the license bureau would not be compared to a root canal. You treat people with respect and a great willingness to help us. A wonderful representative employee for the license bureau at 1100 Fairhope Ave. 36532

I had made an appointment online as suggested since the satellite location in Robertsdale is still…read moreunder construction for my tag renewal. I arrived at 2:27 pm and my appointment was for 2:30 pm. I checked in and received my number. The chairs were full. My number was called and I was leaving at 2:42 pm. The lady helping me was very personable and very efficient. I recommend everyone to make an appointment online to avoid a long wait or pay the extra dollar and mail the renewal in. Also do not forget they charge extra for you to use your credit/debit card .

Not good. Their telephone system is bad. Have tried for over a week but never able to get through…read more Always ends up saying we are experiencing difficulty with our telephone communication system. Then we say "get it fixed"!

I had an appointment today at 9:30 AM only to find several people outside also with appointments…read moreand no notice to any of them that this field office is "temporarily closed". Thanks for the heads up been waiting three weeks. I know it isn't any of the employees here.

Went to the Bay St. Louis office today because I was over charged for my taxes and garbage pick up…read moreat the Kiln office. It was a pretty good experience. Only thing was one of the ladies was eating at her window and not waiting on anyone. Maybe she only handles certain things. Seems like they would have some place out of the public eye for that.

My Husband pay taxes on a family property there and the staff there is extremely nice every time I…read morecall. They are helpful and careful if my needs. I appreciate there help. I call from Ca. About property there and they make it very easy for me to pay my husband taxes and everything I need.

Spent all day calling to get information on the Real ID and never got to talk to a person.read more

All county offices should be as well organized as this one. As soon as we crossed the threshold, a…read moreCounty Constable greeted us and directed us to the proper location to get a number and to sit. The waiting room is designed to accommodate a LARGE number (almost a hundred) of people, including those who may have special physical needs. Clear signs let you know where to go, which number is being served and which windows are available. Our agent was friendly and quite helpful. I'm rather surprised by the effectiveness and efficiency of the location. In the future, I won't dread any necessary visit.