The absolute worst. For starters, you need to remove that BS "Open 24" tag becuase you aren't. I…read moredrove into this place after work one day for a bag of chips and a drink for my drive home and was told by the old man sitting behind the counter that "the safe was locked and they couldn't process any purchases". I was *this* close to just walking out with it since you refused to sell me them. If you're not selling.me what I'm there for, then you're not open. Full stop. Then there was the time I drove in after work to put some air in my tire before I headed home. And wouldn't you know it, the air pump was broken that day! What a coincidence! *sarcasm* My last straw was the other day when I swung in just to get some gas so I could make it home that night. No signs. No warnings. I swipe my card and the pump acts like its frozen. I walk in and tell the same old man lounging behind the counter and he tells me that the cards are down and it's cash only. Again, no signs put up, no nothing. So I walked out. I had cash and could have paid, but f--k you. You don't get my money after this constant deluge of BS every time I get within 50 ft. of your doors. I hope you experience faulty electrical wiring.

Ok gas station to fill my tank when in Poway as it is a pretty good location on Twin Peaks Rd and…read moreIs where is usually go when in the area. Never an issue but nothing special, just sometimes you have to be extra careful when exiting as constant traffic on the road.

My backup gas station. Not the cheapest gas but convenient and avoids the long lines at Costco…read more While I'll eat non brand food, I prefer branded gas seems like the quality is better. Haven't bought anything from inside so can't remark on service.

I come in here every morning to get my coffee or redbull. I'm polite and say good morning, pay for…read moremy items, say thank you, and keep it pushing. The guy who's working never says a word. Not hello, not thank you, nothing. This dickhole is outside as I'm walking up to the shop, and he stops me in the parking lot and says "I'm sorry I'm not going to help you anymore". I'm caught off guard, it's not even 7 a.m. I say excuse me? He repeats "I'm not going to help you anymore. You know what you did". I ask him if he's accusing me of something? I was confused. I apologized and said I didn't know what he was talking about. He just kept repeating "I'm not gonna help you anymore, you know what you did". Nonetheless, save your time and go a block further to the shell. This guys a weirdo.

The two women and one dude I always see working here are so nice!…read moreThose ladies tho are so sweet straight angels I love to see them. Also it always smells like cleaning products in there I think because of them ladies just keeping it so clean. I appreciate the small things and their kindness is invaluable

Always enjoy coming to this Shell Gas Station in Poway, for their excellent customer service,…read moreespecially on my first time coming to this gas station, I so appreciate Carlos for the excellent and professional customer service. For always going above and beyond in helping your customers. Thank you!!!

Aloha guys and gals...stopped in to "fill 'er up" at this United Oil service station. Prices can…read moresometime be comparable to Costco especially if you pay with cash. A little higher when you pay with credit cards. Haven't had any issues with customer service like others have posted, guess I've been lucky. With all of the competing gas prices in the area, this is usually where I tend to stop for gas. They also have a Rocket convenience store for drinks, snack etc.

Just a place to buy gas, but oh no, this is staffed by two elderly gals that are service oriented…read moreand make spending your dollars on quality value. And they're sisters as well. I love supporting family owned businesses. How about you?

At this 7-Eleven store in Poway, the gentleman took two of our fantasy five tickets which still had…read moreextra days of draws. He did not warn us that once the ticket runs through the machine like that it is voided for any additional plays. My wife asked him to print one play for each of those numbers he voided out for tonight's draw which I thought was a fair resolution. His response was to call my wife a gambling addict as he smiled. There are several other 7-11 stores in Poway, avoid this one! I don't appreciate anyone insulting my wife over a simple matter of customer service which he found to be a slight inconvenience. I will complain to the lottery office and give this man his wish as he said he wished there was no lottery machine in his store. People who want a lottery ticket will buy their cokes and hot dogs at the next 7-11 down the road. Too bad for this owner.

This place is scary to goto for overnight- I work close by as an overnight person and I used to…read moregoto this 7/11 all the time. the overnight guy has chased me and all my friends away with his angry mood swings and trying to get us out fast. not sure when they'll wake up from this but I'm staying away!!!!

I've had experience with this company before, but the experience at this location stood out in a…read morevery positive way. Despite how busy the team was, the manager immediately acknowledged me upon arrival and took the time to communicate professionally and respectfully. I believe the day manager's name was Jack, and his level of professionalism and attentiveness truly made an impression. Exceptional customer service is rare, and in my opinion, it is just as important -- if not more important -- than the service itself. This location demonstrated exactly what great customer care should look like. Thank you for the outstanding experience.

The people working there are not customer, friendly, even the manager. I think they're all should…read morebe fired. There is a mentality that reaches from top to bottom. Makes customers feel like they're walking into a shit hole.

The store need to be more clean Have to be more friendly…read morewith Customer I think a Am Pm need to train them more

As an Amazon driver, we always look for restrooms to go in after putting gas and they always denied…read moreat this location.

I stopped by Ultra Fuel on Poway Rd at around 8:20 PM to get my propane tank filled before leaving…read morefor a trip at 4 AM the next morning. The employee refused to help and told me they "stop propane after dark" and that I needed to come back tomorrow. I explained that I couldn't because I was leaving early in the morning and was just asking for a little understanding and customer service. He didn't care whatsoever and just repeated that he didn't want to do it. The frustrating part is that it was obvious the tank COULD have been filled, this wasn't about inability, it was about unwillingness. No compassion, no attempt to help, no effort to make a sale or take care of a customer. Just complete indifference. A business with 1.7 stars on Yelp clearly has a reputation for a reason, and after this experience I understand why. Customer service goes a long way, and this place has none. Instead of helping someone out for a few minutes, they lost a customer permanently. I'll definitely be warning friends and family to avoid this place. Definitely DON'T buy propane here. And honestly, with gas stations on the other two corners of the intersection, take your business anywhere else. Whether it's for gas, diesel, a drink in the convenience store, or even a snack, I'd recommend supporting one of the other stations because I'm sure they would appreciate you as a customer far more than this place does. I had a propane tank that was a different size and couldn't just do a standard cylinder exchange somewhere else, which is why I needed a reliable place to fill it. Instead, I got terrible service and zero willingness to help.

Horrible customer service. I have been to this business twice in the last month trying to fill up a…read more7.5 gallon propane tank. The first time I was told it couldn't be filled because it was almost dark and the employee was working alone. Tried again a few weeks later and was told to wait by the large propane tank. After a while employee comes out and then tells me he can't fill it up because he's busy and working alone and to come back another day. Made a point to tell him their customer service is awful and I won't be coming back for propane or gas for that matter ever again.