Best oil change place in our area. Brian is great. I have a good experience every time.read more

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

They get a one star. The attendant appeared like he didn't want to be bothered. After he scanned my…read morecoupon they started on my car, he told me my AC filter was dirty & it would need to be change. I asked him the cost he told me $60 I told him I don't include that in my budget so I can come back next week. After I paid for my oil change then he proceeded to tell me he could've gotten me 20% off the filter, I told him well lets do it then, so then he tells he's already charged me & he can't add it to the bill. I found that odd but I went with it, told him I can come back next week. Then he tells me next week the filters are probably going to be full price. So what just happened there, I'm confused and unsatisfied customer.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Groves.

Amazing amazing service!! I pull up and was immediately greeted with a bottle of water…read more Someone filled my tires and checked other things while the guys finished up w another car so as soon as they were done they moved to my car. In and out and I can't say enough good things about the customer service and Marie!

Went in for an oil change. They are extremely polite and knowledgeable. Looked at my oil and were…read morehonest enough to tell me I didn't need an oil change. I don't drive much but thought it was time. Appreciate their honesty.

Initially was going to go to Firestone (last Friday) to drop my car off and get ac worked on. They…read moretold me it wouldn't be done till late this week. I decided to use Christian brothers for the first time to fix ac. I dropped car off yesterday and got it back today. Now just like any mechanic they're going to be pricey but their customer service made up for it. The older gentleman that checked me in was very nice and they even offered a ride to drop off and pick up from rental car place. I'll definitely go back when and if the time comes

My experience with Christian Brothers Automotive is something that I will never forget. Took care…read moreof repairs to my vehicle and took great care of me. You don't find that kind of service a lot these days. I would highly recommend them to anyone. Thank you for your kindness and now I will be a loyal customer.

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there

We are here working at the Beaumont fair, we have traveled from Ri. Unfortunately on the drive we…read morehit a pothole, this is our first time here and had no idea where to go. LUCKLY we found this place, we need a new shackle and bolt. They were so friendly!!! Everyone was super helpful, offered us a ride back to our hotel and had it fixed right away!!! If you need ANY work done I highly recommend this place!!! 5 star service ALL around!!!!

Fast and reliable every time I come. They treat me right and take care of my vehicle. Won't use…read moreanyone else

Stopped here for my annual state vehicle inspection. There was no waiting, so I got in & out very…read morequickly! Had friendly service, too. They also do oil changes, etc. It's the kind of place where you can remain in your car during the oil change. I had a hard time finding this location because by the time you see it, you need to turn. If you're on Eastex Fwy, exit at Lucas. Pass Beaumont Radiator & shortly after you'll see the yellow Lube Shop "Entrance" sign on the right. If you see Z-Tech or Target, you've gone too far. If you miss it like I did the first time, just take a u-turn at Dowlen & try again.

UNPROFESSIONAL! First there aren't enough English speaking employees at the location. Second I was…read moregiven false information regarding what is included in a package and when I asked to speak with a manager, I was told I would have to wait some time because he was under a car. The young lady at the desk was not friendly. She made it clear that the misinterpretation was my fault not hers. At no point did anyone try to resolve my issue. I will not be returning to this business. Poor quality. Poor service. Everyone needs to speak English.

I'm never one to complain. I've worked many services and always had the most upmost respect for…read moreeveryone who provides different services. I came here today because I needed an interior detail due to traveling with toddlers on Saturday and mind you it still was not to clean. It's just me now so I figured let me go get a quick interior detail since I was solo now and when I arrived I explained to the sweet lady in the box office what I wanted and she recommended the super clean package and said it was $60 but $10 extra because it's a bigger suv so in total it was $70. They advertise if you get the super clean package they will vacuum the interior through all the cracks and crevices and even the seats underneath will be blown with air from the air compressor. They will disinfect and degrease all plastic and leather surfaces, so if that's the case why is there still so many areas in my vehicle that seem to not even be attempted to be cleaned. Not only that why did my car come with new areas of paint chipped and a new door ding!!! I want to speak to a manager for a refund but there is no info on who to contact. Overall I would not recommend this place and I'm so disappointed I put my trust in them. I still have many pictures but I'll just add the ones that really stood out for me.

Great experience getting my oil Changed! Jose was an…read moreattentive person to all my needs even noticed my windshield wiper was messed up gave me a list of services that I might need in the future with pricing I highly recommend this location and business !! Tell him Pam sent you

In March off this year I needed a safety inspection and of course I waited till the last minute. My…read morehusband recommended I go to Grease Monkey on E Lucas. As soon as I pulled up there was a guy already out there and he immediately asked what could help me with today. I responded I need a Safety Inspection. In no time he had me turning on the headlights, signals, and windshield wipers. Once he was done I was told to pull my car on into the shop. Once inside they filled out all my information and In no time I was outta there. Great job guys. This will be my permanent inspection station. I absolutely love that everyone was so friendly and professional. Thanks for doing such a great job. I'll definitely be back

The service is first rate. The staff is very friendly and is willing to always listen to the…read morecustomer. The shop's owner always treats Military Veterans extra special. I have three vehicles and they have serviced and will continue to service them all.