Complete rip off. I paid $48 for what amounted to an ordinary car wash…read more When entering the car wash I asked about the interior cleaning and the hand wax. The guy said he could do it, but cautioned me that it'd take some time. About half an hour, he said. I told him I had about an hour available. After going through the car wash I parked it with him and left. I returned 45 minutes later. He explained that less than half the car was waxed, because he'd been busy. But then I discovered that none of the interior had been done. The dash and the console were still covered with dust and the floor mats were still a mess. So I asked him if we could just focus on the interior. He seemed to agree that he could do that, but then left again to go tend to other cars entering the car wash. I waited and waited, while feeling ignored. Nearly an hour after I eventually got in my car and left. $48 lighter, and without even so much as tire dressing. Needless to say - I won't be back.

250 truck didn't notice gate still down at payment machine. Paid for wash 20- machine asks if want…read morereceipt I pushed no then rolled forward the yellow gate was still down apparently -I rolled and bumped it off. Manager couldn't wait to get my insurance info and wouldn't let me comment on the issue. I was wrong not to be more aware but they have a very horrible system as the gate lifts way too slow and it should be seen from any height vehicle. You really need to look to see if it's up. My other car washes do not have this issue. Hard to navigate with any type of truck because everything is so low and narrow. Wide turn vehicle is difficult.

I took my vehicle to Russell Speeder Car Wash on West Main St in Stamford, and it was a very…read moredisappointing experience. After the wash, I noticed multiple scratches on different parts of the car that were not there before entering. I returned to the location to report the damage and spoke with the manager, Edgar Merino, but he showed no real interest in investigating the situation or offering a solution. I later tried to contact general management and never received a response. The most frustrating part was the complete lack of responsibility and customer service. I understand that issues can happen, but the minimum expected is that they take the matter seriously and try to resolve it. In my case, I was simply ignored. I do not recommend this place if you care about your vehicle.

Mike came thru!! The rear wiper on our Volvo got pulled off…read morein the wash. He could not have been more helpful - he looked for the wiper arm and found it to be broken and unusable. They keep some generic wiper arms on site. He found one that would fit and installed it in no time. Huge help!!! Saved me time and money getting a dealer replacement. Amazing service!!!

I've been coming to the auto wash for years, always had a very pleasant experience especially…read morewhenever I got my car's interior cleaned and exterior. Excellent prices, always friendly staff and in the past, I've gotten headlights, brake lights, and windshield wiper blades replaced at low prices. Would totally recommend 10/10

Joel is one of a kind and a prime example of old-fashioned service. He was efficient, courteous,…read moreand knowledgeable with our car. A true stand out and if you ever need service, you can be confident in going to this business because of employees like Joel. I don't normally write reviews but today I had to because of such great service. Thank you

Went to this car wash and it scratched the hood of my car and the owner won't even contact me back…read morei had a month pass and canceled it after this its sad it was a nice place but this new owner can't even take responsibility for what this car wash did to my car

I go here because I always get a decent car washing (for automatic) and nothing on my car gets…read morescratched or broken. So, 3-star car wash because that should be expected. The newer staff loses a star because they put little to no effort in the pre-brushing off of the car (and this is for the past couple years now). Sometimes they barely swipe the brush past the vehicle. This is not going to help with dried bird poop. I pay like $15 or $16 for the wash, tip a few bucks to the pre-brush crew, and a few more to the towel-dry guys at the end (who get an extra star), so over $20. I wish it was 5 stars! You can do it guys!!!!

Went in lookin straight up dirty came out like a brand new car !! Price is decent. Service was…read moreperfect.

Unfortunately, most of the local / independent car washes in area have been bought up by Russell…read moreSpeeder national chain. They all now cost an absurd $10+ MORE than previously for just a basic wash. Further, any non-"member" gets the hard sell every time to join, AND gets told they're not allowed to use the vacuums if they don't join. Simply put, for an extra-premium cost, it's not a pleasant experience whatsoever. Also, there inexplicably is no family/multi-car membership for those with 2-3 cars or at home, so it is simply not viable economically to buy 2-3 monthly memberships.

Do not use this business for the monthly car wash. I repeat do not use this business whatsoever for…read morea monthly car wash. This past month Russell Speeders increased my monthly fee for the unlimited car washes from $29 per month to $49 per month without even notifying me. This increase showed up on my checking account statement. No warning, no phone call, no email, no mail, they just raise the rate because they thought they could. I was stunned with this poor business practice that Russell Speeders does apparently to almost every customer This business should be investigated by the State of Connecticut consumer protection immediately for their deceptive business practices. I feel bad for the employees of this establishment because they actually are very nice. Management is terrible. Upper management is possibly the worst. $29 a month to $49 a month with no warning. Never again Russell Speeders never again. I have canceled my monthly membership. There are many car wash services in the area that offer monthly rates, and I'll be checking them out shortly. I will also be disputing these charges with the bank.

Terrible experiences in the past, but I decided to try again. Nope. Terrible results for a $42 car…read morewash/interior. I spoke with the manager and was told that the interior is cleaned the same despite the packages. An employee, as well as a manager told me that I would need to pay for detailing IF I WANTED SEATS, INTERIOR SPRAYED AND WIPED DOWN. The dashboard, seats, bank of seats etc were not touched. Ended up with lots of debris left in my car, and obvious footprints, etc. I was not expecting a detailing, but I expected far more for the price. Do not recommend.

Whats going on in New Britain? The holes at the exit of the car wash and the vacuums some don't…read morework are they going to fix it? Im not recommending Flash in New Britain, but they have others in Newington, Bristol that are better.

THEY STEAL YOUR MONEY!…read more I went in for a car wash and the machine kept saying 'card read error', so I left annoyed because I tried it 3 times and kept getting the same error. However, 5 days later I get a notification from my credit card company that my transaction was processed. I hardly ever use that credit card and I remembered it was the one I chose to use at the car wash, so I open the app and sure enough, I was charged for the car wash I never got. I went to the car wash to dispute the transaction and they told me I couldn't get a refund because I should've came 5 days ago when I was charged. They also refused to give me my $20 car wash I paid for, so they basically stole my money. These people are a SCAM. Never going here again!!

I went in for a one time car wash. The customer service rep "Frank" fast talked his sales pitch,…read moremaking it sound like there was a "special " that day for the wash. Next thing I know he had charged my credit card for an ongoing unlimited car wash program. I have since gone online to cancel the ongoing unlimited program. The car wash itself is very expensive and so so in quality Do not go to Russell Speeders: very expensive and an obnoxious hard sales pitch for their ongoing unlimited program

this place is a dump on numerous levels, lazy and unhelpful service, overpriced membership, and the…read morecar wash barely cleans your car. you ask about why it's not cleaning your car well and they give you 12 different excuses. I miss the old car wash before RS took it over and eliminated the self service bays. Will be taking my business elsewhere for our family's vehicles