Bob was nice to work with and was helpful over the phone. He helped us book a shuttle to and from our hotel to our wedding site. We settled on 4 hours (the minimum booking purchase). We had the driver pick up guests 1.5 before our ceremony and dropped people off the last 2.5 hours of the evening. We had planned that we would decide if we needed to extend the shuttle service an additional hour the night of depending on guest needs. The timing of the pick up and drop offs worked out great. Our out of town guests really appreciated the service. However, in hindsight I wish we would have just went ahead and booked the additional hour in advance.
The shuttle itself was in nice condition and the hourly rates seemed competitively priced. Again, Bob was nice to work with. However, it was all in the details and how things were handled on and around the wedding that made me frustrated enough with this company to give 2/5 stars. I had held the reservation with a credit card about 6 months before the wedding. Upon calling Bob the week of the wedding to confirm details and finalize payment I told him that instead of putting the transaction on my personal credit card I wanted it to be put on our new joint account we opened for the wedding. I arranged to pay for a 20% tip in advance. After giving him the new card #, Bob had me talk to a receptionist (?) to take down further event details. After reviewing the pick up and drop off locations/times she told me to just email what I had told her. I obliged and emailed all the details I just told her over the phone.
The day of the wedding and before the ceremony while we were trying to corral our wedding party for pictures, I got texts and a call from a flustered driver asking where we were and where she was supposed to be. I explained that I sent an email detailing that she was supposed to shuttle guests between the hotel and wedding site - not the wedding party. After all the dancing, drinking, and a lovely sparkler send off a handful of the guests, my husband, and myself decided to extend the shuttle an hour so we could go to a bar in the neighborhood. It was a little struggle settling the fee for the extra hour with the driver. I had left my wallet at the hotel and my husband didn't have cash with him. It was prearranged that it would be $100 for the extra hour, but the driver said we needed to pay her $125 to cover her tip. I gave her $60 in cash that some of the guests on the shuttle chipped in and told her to charge the remaining balance to my account. It was a frustrating negotiation to make and looking back we felt scammed. After we got off the shuttle a friend said he had given her some extra money for the hassle. When I check my account I was upset due to the facts #1: my card that I had held the deposit under was charged not the card I had given upon confirming payment, #2: We were charged $100 for the additional hour despite the fact of giving her $60 in cash and whatever additional tips she received from my one friend in specific and all guests throughout the night in general. Although it's only $60+ in the grand scheme of things, it's the principal that this driver was clearly taking advantage of us. When we had called Bob he was apologetic and assured us that $60 would be refunded to our account. After that phone call and an email we still haven't seen the refund or heard back from Bob. read more
