I will give this place 5 stars for the beautiful venue, and all the character in the mansion that lend to gorgeous pictures with the bridal party.
If I could give negative stars for the rest, I would. The day that we showed up for my little sister's wedding we found that the refrigerator was broken. When we told the lady running the venue she said "Oh, yeah it was out last weekend and we had someone come fix it... guess it's broken again." From that point on no one from the venue did anything to help with the refrigeration issue from calling any contractor in the area to helping get ice or anything. It would have at least been nice for them to put forth an effort since we had a lot of food/drinks that needed to be kept cold the day of and had to get creative and make several ice runs.
There are literally NO utensils at this venue at all for use - don't expect to find a bottle opener, a spoon, a can opener or anything else you wouldn't think to bring on your wedding day because the venue should at least have the basics.
There was a sparkling grape juice toast directly after the wedding and the venue was providing all the champagne flutes. One of the ladies helping with the wedding decided just to pull a few of them out of the dish washing trays to ensure they were clean. We had an entire tray's worth that had food in them (not just water spots) as well as lip stick and lip marks. When I brought this to the attention of the second lady to show up that day to run the venue, she said it was impossible to get lip stick/lip marks off of glasses (excuse me??) and that I should just take a paper towel and wipe them off. When she asked my oldest sister what was wrong, she said she didn't have time to get all the glasses cleaned and the lady from the venue said, "well, do you have anyone else that can help?" Never once did she offer to help us with anything at the event space until she heard us arguing about it, stormed over to the bar area and yelled at everyone to get out and she would take care of it. My thought is, sorry to inconvenience you since WE PAID YOU TO DO THIS.
Also, my little sister had gone through the seating arrangement for tables for the reception showing where the desserts, photo booth, and coffee bar would be set up; day of the wedding comes and when the photo booth vendor shows up, my family and I had to rearrange all the tables to accommodate them in the space my sister had originally indicated to them.
Last, but not least, my little sister had the venue from 9 am until 11:30 pm and all the way up until 5 pm there were people coming in for acupuncture, massage service, and apparently some sort of makeup service. They came in asking all of us where those vendors were, and of course we had no clue since we were unaware there would be businesses open on a Sunday during the time we were at the event.
All in all, my little sister had no clue any of this happened because myself and the rest of the family shielded her from all of this. Her day was beautiful and just the way she planned. We had to jump through hoops to make it that way for her, and this venue almost seemed as if they couldn't care less that she was getting married. Never once did they check in with her to make sure things were OK. read more