My daughter and son-in-law had their reception at Bavaria Downs on June 5th, 2021, originally scheduled for April 18th, 2020. When we first walked through the front door, we fell in love with it. Our wedding planner was Melissa and she was awesome! She worked with us to create a timeline. We felt confident that we were in good hands and that the staff at Bavaria would assure that everything went smoothly. Melissa left Bavaria and we were assigned a new planner, Hannah. Our photographer, videographer, DJ and florist were arranged with Bellagala. A few months out, we were informed the photographer was no longer able to be there. We had to find another photographer. About a month before, my daughter discovered that the videographer had left Bavaria and we were never told. Luckily, we found another videographer. The day of the reception went great despite a couple hiccups. When we arrived at 8:00a.m., I told Hannah we had one less table and which table number should be removed. She did not relay this information and the table was set up. At our table, we were short two place settings. Not huge deals, but annoying. The real problems came at the end of the evening. According to our timeline, the bar closed at 10:30, the wedding couple would depart at 10:45 and the DJ would announce for the guests to head outside to send the couple off. At about 10:40, things were still going strong. Bar was serving, people were dancing and I saw no signs of things wrapping up other than staff removing all the table decorations onto carts, while the ballroom was still filled with guests. I found a girl taking down decorations and asked here who was in charge. I asked her if the hired car was there and she went to check. It was not and she did not have the contact info for the driver that I had given Hannah. I scrambled to find a car to drive the couple. It was chaos and very stressful. Eventually, the bar stopped serving and the DJ moved people outside for the sendoff, but much behind schedule. Things did not go smoothly. We were told that the bar would not serve obviously intoxicated people. They did. We said we did not want bartenders to serve shots. They did. And, a bartender told a guest "I take bribes if you want the whole bottle" (of wine). We were told that Bavaria staff would make sure shuttles and limo were on schedule and there, hence providing driver contact info. We were told the Bavaria team would take care of everything and we could relax and enjoy the reception. At the end, they failed. I called the Operations Director and Senior Event Planner to let them know and was really disappointed in their response. The Senior Event Planner apologized that "a few elements of bar service that night were outside of what you were expecting". The Operations Director said " we all strive to keep the wedding day timeline, but in most weddings the day becomes somewhat organic". There was no-one striving to keep the wedding day timeline at the end of the evening. I do not feel that my complaints were really heard and cared about. The venue itself is absolutely stunning. I was really sad and disappointed that the day had to end as it did. read more