Wow, I am absolutely amazed by Star Transportation. I had booked a coach bus as a party bus for my…read morewedding in September of 2023. Anyways, very long story short, there wasn't any music on the bus we got for our wedding. The driver reported that it was broken but the company stated it was working when they checked so I'm not entirely sure what happened. I then had a difficult time getting any follow up from a specific person afterwards to express my dissatisfaction so I ultimately left the situation with a bad taste in my mouth for this company. But a little while later, the owner of the company personally reached out to me personally to apologize for any negative experience that I had and said that they pride themselves on customer service and wanted to make it right. I was not expecting this and ultimately had chalked it all up to a loss and bad experience initially. I'm amazed that any company would care enough for their customers to follow up even after I had already gotten nowhere with one of their employees, to apologize and wanting to make it right. They didn't have to do that and I'm shocked they did but it's clear they really do care about the experience and services they provide to their customers. Once again, I'm amazed and was not expecting anything further from them, but it's clear they will go the extra mile for their clients to give them the service they are paying for.

Update - this is still the ONLY limo company in the area we will trust to pick up our valued…read moreinternational guests from the airport! We just had two visitors come from overseas, they were tired from their trip, signals got crossed and they couldn't find where their driver was waiting for them. Our team got on the phone with the driver and (separately) the passengers and helped navigate them to the same place where they met. It took a while, and other companies' drivers might have given up after waiting a while and left the scene, but our Star driver made sure the travelers were found and had a nice ride. Another plus: the booking client gets an email confirmation when the driver is on-site, another when the travelers are in the car, and another when they arrive at their location (hotel) so we can track the progress all the way and don't have to worry. Once again, Star has validated the confidence we place in them.

Pete has been a true professional over the years. Always on time, and always looking sharp. He has…read moretaken his knowledge and put it to great use in his craft. If your looking for the real deal, look no further than Exceptional Transportation. Thanks Pete for all the great times. Dp

So pissed off! I waited an hour for them and they never showed up! God told me to look out for a…read morecar with t Plus on the side I never seen it! Thank God another two plus driver just happened to come to Walgreens to go shopping and I asked him was he there for me and he said no but he would take me home. I think his name was Jeff or Bill older white guy with brownish grayish hair. An angel sent from God! You guys are totally wrong!

We booked with this company for a birthday party and it was an amazing experience! The bus was…read moreclean, safe, and on time. The owners had amazing communication leading into the event. They answered all my questions. They set clear expectations, were incredibly kind, and were patient with us all night. The pricing was clear and upfront. Exceeded all of our expectations and we are already talking about how we use them again!

Great Experience!! Really enjoyed using this service and everyone in my party had a great time!read more

Fantastic experience all around! Bus was on time, communication was excellent, friendly and…read moreprofessional staff. We will book with them again for sure!

I booked Party Bus MN for transportation on my bachelorette party. After seeing photos and…read morechatting to the friendly staff we were all SO excited- and it didn't disappoint. In fact it exceeded all my expectations. The bus itself was super cool, modern and well decorated- so much fun!! Our driver was great, helpful and courteous. The whole day and evening went very smoothly and it is something we will remember for a long time! The price is also the best in the area!! If you need a party bus I would definitely recommend giving these guys a call! Thank you so much guys!

We rented a party bus for a few hours for our bridal party and had a great time!  Our driver showed…read moreup on time and navigated around downtown Saint Paul really well considering there were many road closures due to the Twin Cities Marathon.  Our bus was clean and we were able to use the Ipad to play music.  We were also allowed to bring champagne and sparkling cider in a cooler.  Our driver was easy going and fun.  DJ Party Bus is a great company to work with and I would highly recommend them if you need a party bus for an event!  Thanks so much for being part of our big day!

Unfortunately, the experience was not worth $1000. I was on a party bus with this company October…read more1 and the experience was awesome and so I rented one for my birthday last night. The experiences were like night and day. On October 1, the driver was dressed well, greeted us, asked what we were celebrating, always double check that everyone was on board, walk to the bus and showed us everything we had access to, and was a genuinely enjoyable person. Last night, barely acknowledged, the lights on the inside of the bus, we're not Bright you couldn't see each other... The speakers in the front didn't work, the music worked for about 20 to 30 minutes of the entire trip. The driver was wearing earphones in his ears while driving so when we wanted him to try and fix the radio we had to tap his shoulder... He really couldn't figure it out and tried to restart the whole bus system a couple of times, but didn't care at all that it didn't work. This would've been better to rent 2 to 3 Uber excels to drive our group around because the bus experience was nothing but a bus ride. I'd like to add that the person that help me schedule and set up the night was wonderful... This was very much driver and bus function issues... He also shared that their other bus was stuck on the side of the road with a party not working. Eeeks.

I've booked with Rent My Party Bus multiple times. They have a variety of buses with different…read morethemes that match the vibe of the night ! The buses are clean and aesthetically pleasing so all pictures turn out great. Will continue to book with them for all of our events.

We used rent my party bus for our multiple birthdays and it was exactly what we needed!!…read more 1st stop was the north loop liquor store. Then we hit up the 1029 bar and the Vegas Lounge. It was great to have everyone together bar hopping through the north loop and northeast Minneapolis. Those party poles were a hit!! Bus was really nice and our driver literally took us wherever we wanted to go. Can't wait to do it all again!!

We reserved a Christmas lights limo tour for December 20, 2025. We paid $639.99. The driver picked…read moreus up as planned, but the vehicle had electrical problems. There was no heat, no way to talk to the driver, no radio/audio. The windows were frosted over so you couldn't see outside. We called the driver on our cell phone. He pulled over on Highway 10 to speak to us. He got out of the cab and came back to talk with us - on the side of a highway. This was an unsafe situation. He told us he had to manually press a button in the cab for the electrical to work. He said it was getting difficult to hold button and we later found out the button was behind him, at an awkward angle. This also seemed to be unsafe. We drove to their garage where they attempted to fix the problem. They were unable to resolve the problem so they returned us home with the promise of a refund since we did not get our Christmas lights tour. I have contacted Matt by phone three times with promises of a refund, but there has been no follow-through on their end. I filed a complaint with the BBB and they also did not receive any response from Matt after their two attempts. Unsafe and poor customer service. It's not too late to make this right, Matt.

Ive booked with matt 2 times for 8 pass. Strech limos one with red carpet one without and this will…read morebe my 3rd i need a limo for the lil wayne concert as i will be picking up my niece and nephew. every time has been amazing and i know this time will be as well every driver has been respectful and worthy of a stellar review every time i call i always get an answer and even when i have plans to book limos and dont follow thru matt has always been very respectful ive never used any other limo service beside 1st class

Northfield Lines was phenomenal service. The driver was very friendly and helpful. The ride was…read moresmooth and safe. Also their office staff was very helpful and friendly. Awesome service and great people. 10/10 service and experience.

My bus was scheduled to pick me up at the airport but it never showed up! My friends and I decided…read moreto get an Uber instead. When I tried to get a refund the next day, they wouldn't give it to me because it "eventually showed up". I don't want a bus that two hours late especially after a long flight!

I've never had a worse experience with a party bus company in the 9 years I've been renting buses…read more I made the mistake of using them for a second time after a less than stellar first experience. The second time was so bad I will NEVER use them again. They are the cheapest bus company in the twin cities but the customer service is so bad it's not worth saving a few extra dollars. To start, I had spoken with Alex on the phone at which time he told me the Knight Rider was still available. As soon as I hung up the phone I booked it online. 2 weeks later I finally received an email confirmation. On the confirmation I noticed it had the Orange Harley listed as our bus for the evening. I immediately emailed him and his response was "I'm sorry that might have been our mistake. The Knight Rider isn't available". After going back and forth several times he basically said "Too bad. Take it or leave it." Since it was prom weekend and we were now only a month out, we weren't able to book another bus so we had no other options. I had negotiated for a 10% discount and installation of 2 new light up poles for the mistake. He agreed, but never sent it in writing. I had to call and email him roughly 6 times before I finally got it in writing. Upon review of the new confirmation I noticed the price he had quoted on the email was $1430 for 6 hours. Over the phone when I had initially called he had quoted me $1060 for 6 hours. When I pointed out the price discrepancy he said it must have been a typo. They don't even share the same numbers so once again I think he was trying to pull a bait and switch on me. The day of the event the bus shows up and it does not have the 2 new poles installed like we had discussed. I called Alex right away and he gave me some excuse about how they had a busy week and ran out of time. I found this inexcusable considering we had it in writing and he had a month to make this happen from the time he had agreed to it. I was obviously upset and tried to negotiate for more money off for not delivering on his end. At that point he started attacking my character over the phone. It was now 15 minutes pass the time we were scheduled to leave and here I am standing in the driveway being verbally attacked by him. To top it all off the bus that showed up was in fact orange but it was not the same Orange Harley bus as shown on their website. It was much much worse. It looked like my small child had painted it and the shocks were so poor you couldn't fill your drink more than halfway without it spilling. Overall the entire business is a scam that operates on a bait and switch system. GO ELSEWHERE, PEOPLE!

I called to rent a party bus for a specific date and was informed by Alex that the Mini-Limo bus…read morewas available for that date and to please book it online. I did just that - immediately - and was promised a confirmation email. Nothing ever came. I called a week before the event to check on the status as I was a bit worried that I hadn't heard anything. I left a voicemail. No call back. I called again the following two days in a row and finally someone answered the phone (after numerous tries). Talked to Alex again and asked him to verify the reservation that I made online. I held on the line for a couple of minutes and when he came back he said that the bus I reserved was not available. Of course, I was confused as it was available when I reserved it two weeks prior and no one had contacted me indicating an issue with a double booking. I then asked - "Why did no one call me immediately to let me know the bus was indeed booked upon noticing my reservation (which he acknowledged was in the system)"?? He did not have an answer for that. He did say he had a different, larger bus available, but it would be $100 more. At this point I'm incredulous. "So, I book a bus that you said was available, you acknowledge my online reservation for a specific date in a specific bus and for a specific price, double book the bus and then expect me to pay extra for a bus I don't need?" His response was "I'm not going to argue with you". After a bit more talking, Alex did say he would try to get the owner to provide the larger bus for the same price, but I had absolutely no faith in this company being able to manage my reservation and decided to look elsewhere. I understand that mistakes happen. What I cannot understand is the absolute unwillingness to admit fault and honor an agreement. Not only was there absolutely no communication, there were no apologies and no concessions to ameliorate the damage. My fault was in not following up sooner than a week prior to the event.