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    MKD Kitchen and Bath

    2.0 (40 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

    Services - MKD Kitchen and Bath

    Countertop installation

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    space between the countertop and the wall.
    Kurt G.

    Ordered replacement countertops for our kitchen; through Costco. They work with MDK Kitchen and Bath, based in Marshall, Michigan. The area representative, Mel, was amazing. He listened to our story, assessed our needs and wants, and gave us the best deal. The process went downhill after. The guy who did the measuring told us we needed to pay $550 more to complete the original estimated deal. The countertops came in pieces and were fitted after we had to buy new faucets. Gaps appeared, forcing us to pay more money to buy and install a backsplash. Better to look for better quality and service elsewhere.

    Improper sink installation

    MKD is a horrible company! I went through them when I bought my sink and countertops through The Home Depot in March 2023 and they were just awful. They got the measurements right, but when it came to installation, it was so bad to the point where they had to come out a second time just to fix their stupid mistakes! Don't ever use them for any work in your home because they'll do anything to screw you over!

    not very happy missed my farm house sink cut out over a 1/4 inch and my cooktop don't fit have to make saw cut's on cabinet....

    Faucet cocked by being too close to the sink flange

    I was not told the counter would be 1/4" lower then the original, now I have a 1/2" gap from the back splash to the counter to contend with. I have no idea why it could not be installed to the original height, and I don't mean with shims! I was told to fill it with caulk. Besides this idea being ludicrous, I still have no idea how they feel the job was completed. The faucet hole was not placed where I asked it to be. I wanted it placed a 1/2" back so standard silicone splash guard didn't overhang by as much as it does, and the back was closer to the back splash. BTW... I was solicited in Costco warehouse by this MKD.

    Unleveled countertop

    After having paid in full for a master bathroom refacing, two "finished" uppers, and a quartz countertop, it took almost 1 full year to get the job improperly and incompletely finished. The countertop was installed with a slant so water pools and runs down the front of the vanity, the vanity mirror is cracked at the backsplash, one of the uppers was hand painted rather than factory painted as paid for, then installed improperly with an exposed screw in the middle of an open shelf. then the other upper was "reordered" 4 times over 10 months, to never be ordered in the correct size or "finished" as paid for. After 11 months, I requested a refund for the two cabinets (one hand painted & installed wrong & the other never installed because they never ordered it the right size last time they delivered it the doors of the cabinet were several inches too big!). They ruined my existing upper because the installer still had wet paint on his hands & got it on my existing upper cabinet. No one ever returns phone calls. They intentionally do not itemize bills so you don't know the price of any specific line item. Their managers also do not return calls or emails. At the end of all of this, they reimbursed 1 upper, left me with a cracked mirror, a unleveled countertop, a damaged hand painted cabinet, and a ruined existing cabinet that I'll now have to pay to replace. Sadly, this company gladly takes your money and doesn't concern themselves with the actual job. I cannot recommend MKD and caution anyone who considers using them.

    How the corner should look.
    Barbara B.

    Had Solid surface countertops and matching backsplash installed. Backsplash looks bad. One corner has white. One corner has clear. I have never seen a picture where the Backsplash looks hobbled together like this. They didn't call me to tell me it was what it is. They sent an email saying my template was complete.

    Particle board under counter top falling

    I bought a counter top through Home Depot.... First mistake right there so I have them come measure they call give me an install date. The installers come take out the counter top install new one with sink. Me being nice I'm chatting with them they say if you lived in west Bloomfield you would have better service... I was like ok is this a joke? The installers the sink leave tons of caulk around the sink then tell me to clean it up when it dried... um yep not my job. I have marks on my countertop also. They leave call Home Depot talk to Chris I send pictures which I will include and he called MKD to come out.... They send the same installers back after they come into my home and are making comments as if I had more money my service would be better. Chris from Home Depot is here he says I'll stay and tell them to leave... ok cool... MKD sends another person out he comes in oblivious to what needed to be done since there is no communication. He's super nice I tell him my sink is not centered and marks on my countertop. He now has to drop the sink which took him almost 3 hours just to get it down with all the caulk they used. Super nice guy he was willing to help us. Fast fwd.... Marks are back my peninsula is falling down the first installers did not secure it. Mind you the counter top was 4000,00 dollars and there is particle board underneath it it's not solid. So it's really thin. I call Chris at Home Depot he says he will reach out and send someone to look at it... oh Aaron comes out looks at it says yeah I can see it's not secure and the material they used must be bad if I was them would replace it.... Aaron says you'll get a phone call within a day or two.... Guess what nothing.... I call Chris he comes up with since it's Dec 1st people are off for the holidays.... Wow I wish I was off for a month! Then I call customer care guess who calls Chris says they will be out Jan 16th... ok I have to call Chris the night before asking for a time since he decided I didn't need to know that.... He said between 11-3. I get a text from the same installers from the first time!!!!! Are you serious you think I want them back in my home after rude comments... I call Chris right away he doesn't answer until my 3rd call now I'm DONE. I let him have it asking what would make him think it's ok to send these guys again after the issues and you personally send them away.. they text me with were on our way to install your countertop, I text back no I already have one installed then say oh sorry to buff it out.... I'm ready to loose my mind, I let them come anyways then they are in here saying we could be in Ann Arbor at bigger jobs right now.... Ok leave then .... Then say we won't have you sign that we were here cause we're not sure why your countertop looks like this. They walk out. I left a google review the "owner" says give us a call so we can get this resolved.... Ok I call speak with Jenny tell her about everything no notes that the installers were so rude making comments to us, nothing else. Chris from Home Depot's hates me at this point I don't care I have used my money to get a counter top I can even sit at brocade we wouldn't want it to break since it's so thin... Jenny says give her until the end of the week ok... I give her a week and a half and call her back like what's going on... oh we reached out the Chris at Home Depot and another person from here and there's nothing to note!!! Really this has been going on for months now! They will drag it out so you're not under warranty and tell you to screw off im taking it as I sit here for months and have a paper trail of all my phone calls and texts... Do not use this company I will speak it where I can use your hard earned money somewhere that is willing to help you and fix their issues.

    Removed the old laminate countertop and installed new granite (CRACKED). I have updated my original posting. I didn't notice the crack the first day but did notice it the next day. I have sent pics to MKD. I have also been in contact with them several times now. The installer said it's a fisher. I believe it's a crack. I have requested them to repair it. On 11/19/24 MKD sent a repair person out (Matt) He did confirm it's a crack Matt the repair person stated that there was filler resin in the crack. Matt also stated that sometimes during fabrication a crack may occur, and the fabricators fill it with resin / glue. Matt said he wasn't there when it was fabricated so he can't say for sure what may have happened. Matt also stated that it was glued secured to the sink very well and it shouldn't separate any more. Matt didn't want to try and repair it because it may separate more if he was to work on it. I informed him that I didn't pay for a cracked countertop to be installed. I have contacted MKD numerous times now and they say it's a fissure natural occurring in granite. MKD now sends my calls to voice mail and my cracked countertop is being ignored by mgt at MKD. This is defiantly a crack in my countertop. I have done some internet searches on MKD. And I have found others in the same situation new cracked countertops being installed and pics were included. MKD used the same line to them also, (its a fissure natural occurring in granite) this is the line they use as an excuse. When a company doesn't stand behind its own work why would anyone do business with them. MKD was given the opportunity to correct this and they haven't. Hopefully you do your research before contracting with MKD, unfortunately I didn't. Pics will be posted and you can be the judge and jury, crack or fissure!

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    1 year ago

    perfect, just perfect is all I can say. It has been almost a year and I am just as happy as day one

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    5 years ago

    Great company to work with and did a fantastic job on my bathroom counters! Would recommend to anyone!

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    Review Highlights - MKD Kitchen and Bath

    We didn't go to the store to look at the slabs and just went with our gut on what we liked from the samples.

    Mentioned in 5 reviews

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