A somewhat urgent request, but we are on a routine-maintenance "subscription" plan with Summers…read more We have used Summers for the past 3 years for HVAC checkups, disposal replacement, hookup of a new gas stove, and bathroom plumbing issues. I always learn a little from their techs, although I occasionally feel a little sales pressure for system replacements. Today's call for help with outage of a fairly new water heater was answered by a technician arriving in about one hour. The problem was simple, the service call was only $59, and it was explained how to easily avoid the recurrence.

I have a five star review posted due to the fact that the problem was taken care of. However, the…read morefollow up wasn't so great. During the process of opening my sewer, parts of my patio was tore out unnecessarily. I was PROMISED this would be fixed once the ground settled. After three months of waiting, I called the office and once again I couldn't reach a live person so I left a message requesting a patio repair. Nobody called me back. A week later, I called again, left a message stating they had 10 days to fix the patio or I was going to have it repaired myself and send Summer's the bill. The plumbing manager, David called me back stating the patio would be framed on Thursday and cement poured on Friday OR the whole thing would be done on Friday. Thursday came, nobody showed. Friday, two men showed up stating they would frame it that day and come back, "Sometime next week to finish it. I said, "NO it will be done today as promised" as I had scheduled someone to plant grass the following Monday." After one worker trying to wiggle out of it, I insisted the cement would be poured that day. The cement was poured but on Sunday when I was told I could take the frame off, I saw they only poured 1.5" of concrete on a 4" slab!! This isn't even up to code and the work was sloppy! This serves no value to me as I am now going to have to have this fixed by someone who actually takes pride in their work and knows what they are doing. I would give zero stars here if I could but I don't have that option.

I used Brockman of Fort Wayne to install an iron filter and whole house filter to help with well…read morewater smell and bacterial iron. Terry and Cooper arrived on time. They used copper instead of pex to run lines from my well to the new filters and then to the softener. They had only a small space to work with, and did a beautiful job. The copper lines looks so professionally laid out and polished. No leaks and all seems to be working as it should. Both Terry and Cooper were knowledgeable and polite. It was clear they had good training and knew what they were doing. I recommend Brockman heating and air to anyone looking for above average, professional service. They were competitively priced too which was an added bonus.

We had Brockman exchange our furnace and AC unit. I couldn't have had better service and…read moreprofessionalism. They preformed a full diagnostic to insure I got the right sized unit for our home. In addition, the unit that was installed had a faulty part in it and they came back out and fixed it without any costs to us. I would definitely use them again and recommend them to those I know. Mark A.

Did a great job fixing my sewer line clog and getting things running again. Additionally got a…read moredislodged sewer pipe back in order with minimal disturbance to my lawn and landscaping.

Had a clogged toilet. They were able to get it cleared out very quickly. Now I'm able to use the…read morebathroom again without fear of it coming back up. Thank you!

I had some ideas in mind about putting a new faucet in my master bathroom. I also had old turn…read morevalves for the water that I wanted to replace. I went in and scheduled my appointment with Steve at northside. When my technician arrived Matt who I had been here before I asked him a lot of questions because I wasn't sure if what I wanted to do would work. He guided me in the right direction and he did the best thing for me. Hats off to Matt it's great to work with him! Very personable and conscious of my home and is always very respectful. I love using Northside they are the best in town! Great job!

Working on my bathroom remodel and couldn't find hardware to match up to what was plumbed in. Chad…read moregot me hooked up with the right stuff also ordered in an additional part and called when it came in. Appreciate it you guys were the only ones in town that had what I needed!

Great people! Great Service! Great Price! Gordon & Sloffer…read moreare problem solvers! I won't call anyone else

They put my well in 32 years ago! I've had no problems all this time! My water finally stopped…read moreworking! I called them up and they still had my records from 32 years ago! An excellent man named Greg came same day! Replaced my pump and tank and miscellaneous parts! I'm just thrilled to have my water back again! They are awesome!

Friday August 22, 2025 Sherry refused to have a service technician call me so could determine if he…read morecould come out the next morning on an emergency basis. She made me give her all the technical details of what my issue was. Then she sarcastically said she was not a technician. I explained to her that I had a contract for emergency after hours issues and that the front office said I was assured a technician would at least call and determine if I need service right away or could it wait. This is not the first time I have been mistreated by after hours personnel, but it will be the last.

This is not the kind of competence and customer service I would expect from a company with a Better…read moreBusiness Bureau A+ rating. After scheduling an appointment giving them my address and waiting 4 days for the tech to arrive I was informed 5 minutes before the appointment that they don't service Mobile homes and hung up on, and wasted a vacation day from work for nothing.

Rolf Griffin has provided us services, repairs, and maintenance of our heating and air conditioning…read moresystems for the 40 years we have lived in our home. When the temperature was 4 degrees outside and our furnace was out, they provided the excellent service we have come to expect. Rafael was courteous, friendly, and fixed our problem. Back to our nice warm home!

We called Rolf Griffin to get a gas line pressure test done after NIPSCO subcontractors said we had…read morea leak somewhere in our gas line. Two technicians showed up with one, B, seeming to be in charge. I began to suspect something was off as he took quite a lot of time inspecting the lines, and other things instead of setting up to do the test, and then they went back to their van. After some time I went to the van to ask if they were going to do the pressure test. Long story short, he said if he did a pressure test at 15psi, it would blow out the pipes and create more leaks as our house is old, 62 years. He brought up other issues which seemed to have little to do with the gas line in question. They wanted over $1k to do the pressure test plus extra for any repairs. He recommended redoing all of the gas lines for about $3000! (Most places want in the $650 range for a pressure test.) I got the impression he didn't want to do any of the work. I told them I would think about it but called in another plumber. The next plumber showed up and inspected the lines and started doing the pressure test. His test was run well over the 15 psi that the Rolf guy said would blow out the lines. Right away he noticed that the heater I have had a valve just for the pilot light which was left open. When the NIPSCO subcontractors did their test, he did not see the small pilot light valve and left it open. Turns out I really didn't have a leak! My suspicions were correct, the Rolf Griffin technician was trying to take advantage of our gas being shut off by finding excuse to upsell us on work that we didn't need. Both the plumber I used and the NIPSCO technician who turned the gas back on said my lines were good, and refuted several points the RG tech had made, in particular, they were both surprised anyone would recommend replacing and redoing all of the lines considering the good condition they were in! As a side note, their texting system is a joke. I got texts from "Caitlin", most likely a bot, because it says if you have questions or comments reply to this text or call. I replied to her texts but either got no response or what appeared to be auto generated responses which ignored my comments, even the one to reply END to end their texts, as I got a text after that. A big frustrating waste of time and the $99 I paid for them to come out. He thought he had someone who was desperate as our gas had been shut off, and he could gouge us. I'm sure they train their techs to upsell, but this was ridiculous. I would never consider using them again.