I recently hired Young Electric to do numerous repairs and electric upgrades to my home and while I was satisfied with the work that was performed, I am not satisfied with how they bill their clients. When I called to setup the appointment, I was told they billed $75 for the first hour and $48 for each hour after that. Awesome, I asked them to please send someone out. On the day of my appointment, they arrived 30 minutes late with 3 guys. Only 90 minutes after their arrival when the work had just started, they took off for an hour lunch. I didn't mind this at first as long the work got done until I received my bill. The guys spent no more than 6 hours total at my home, but I was billed for a full 8 hours for each of the guys (24 hours total). The $48 an hour rate I was quoted over the phone is billed *per person*. This detail was not explained when I scheduled the appointment, nor was it clear how many workers would be showing up. What I thought would be a $600 bill was in fact over $1200.00. I also called and asked how they arrived at 8 hours of billed time instead of the 6 hours they actually spent at my home. They said they also billed for "drive time" since they were located in Huntington and my home was in Fort Wayne. If you are going to bill clients extra just for traveling to them, this needs to be disclosed up front, especially at such a steep hourly rate. Billing $144 an hour driving to a client is unacceptable. I will hire locally in Fort Wayne next time if that is the case. Their drive time plus the hour lunch I was also billed for is nearly $300 in billed time that they did not spend doing the actual job I hired them for. In retrospect, had I known I was actually being billed $144 an hour, I would have asked them to be a lot more prompt in getting the work done. Overall, very dissatisfied with what I was billed. I have more work to be done at my home, but I will be looking elsewhere going forward. read more
