Feb 2026 - Greatly disappointed...Not trustworthy. Vic came to repair h/c wall unit because it kept…read moreshutting down & showing error code. It was out of refrigerant & we might have a leak so he filled it & billed us. (Pay at time of service). 2 days later we get same error so he returns for Search & Leak Repair - could not find leak but adds coolant - tells us he would run new lines if we go with new unit. Emails quote including new lineset, surge protection, new remote & great warranty w/ 1 yr maint plan. He said he would apply the service call of over $1600 we paid as a credit towards the new unit purchase & required half down so he could order it. No problem. Paid half & scheduled install. About week later he installs new unit & picks up final payment - I point out it is short the roughly $1600 to which he says he had explained to the owner that amount was ALREADY discounted (he did not, nor was not in the bid as such). ook. Few days later unit shuts down & gives error. We call him & he comes next day & says it's out of coolant & he has to run new lines - the reason why he did not do it at install was bc it was going to be a pain... What?! Really? I said that is YOUR NAME on that van & I feel like you're cheating us & he says No That's not me & quickly added But we are here to take care of that today. (Well the Unit stopped working so he HAD to come back.) He runs new lines & shows me where the original leak was and how the lines were rubbing against a roughly cut hole in the wall. (so could he have just replaced the original lines to begin with?) I tell him we can mail the check -he says he will come pick it up. I talk with owner & go over everything - he says Vic did not say anything about the $1600 already taken off top of quote to him - He will call Vic & discuss. So we refused to pay said $1600 and now Vic refuses to honor his warranty. This company does not stand by its word. Also where is the quoted & paid for surge protector...he did not do that either. Vic, Don't quote it if you are not willing to do the work and do it right the first time. If you are reading this, think twice before shaking his hand....which he looked me in the eye and shook my hand...it doesn't mean a thing to him.

Best company around, they help out In the community with donating to the the local Humane shelter…read moreand St Jude. My only to go to for heating and air

I called on a Monday afternoon with a non-emergency service call. Ryan arrived at 8:00 on…read moreWednesday. He solved the humidifier problem in under 10 minutes and explained what he found and how I could check for it myself to avoid a future service call. Then he proceeded to charge less than the company's minimum service call "since it only took me a couple of minutes". I will go nowhere else for future heating and A/C needs.

Service with a smile! SMK is exactly what you want from a heating and cooling business. Quick,…read morecourteous, thoughtful and thorough. Our heat went out on a terribly cold day. I called SMK and was greeted by a reassuring, confident and bright voice. I could almost see her smile through the phone. (I'm not kidding) They worked us in, and in no time, Sam was at the door. He had a big smile and warm demeanor. He went to work quickly and explained everything he was doing. And when it came to billing, he gave us a fair price. SMK is a small family business done right. I highly recommend them. Just so you know; I am not related to anyone at SMK, I was not asked to write this review, and I have never met anyone from SMK until Sam knocked on our door.

If you live in the Fort Wayne area and are using anyone else, your cheating yourself out of both a…read moregreat price and excellent service. These guys are well trained in servicing all makes and models of systems, have a boss that encourages them to be the best, and it shows, technicians and installers that they can be. They are locally owned, which means they are looking out for you, not a shareholder on the other side of the country. And answer all your questions, if they don't have the answer, they are not to proud to just make something up, they will get you the information that you want. I send everyone I know to them. In fact I wouldn't trust anyone else servicing my family and friends. They should get 10 stars, they are just that good.

Fast and good service. You can expect an honest assessment for repairs or replacement.read more

John from Northeast Mechanical came out to do a maintenance service on our AC unit. He checked the…read morecondenser lines, did a thorough check on the inside unit and completely cleaned the outside unit. We have been having unusual humidity in our home since April of this year, so John ran a camera down two of our register vents to seek for moisture as a trouble shooting step. All was clear. He went above and beyond. John was polite and patient in answering my questions. We used Northeast Mechanical to install our new HVAC system in 2023. Scott is the best installer out there. Their products and services have been the best for HVAC in our Fort Wayne Indiana area. This company and its employees are well trained at what they do. Their prices are fair, and they do a thorough job. We highly recommend them, and have been recommending them since 2023.

These guys are the best. Prompt, clean, knowledgeable and very fair pricing. I have had an entire…read moreHVAC replaced in my home and more recently a gas garage Hot Dawg heater. When there done you don't even know they were here. They clean up like it was their own home. Very friendly owner and staff. I will never call anyone else.

Todd was very knowledgeable. He presented options clearly, identified potential issues that may…read morecome up during installation, and provided a fair quote. Couldn't be wrong to choose him for HVAC service needs.

Coming off a very hot week last week our air conditioning unit decided it needed a break. Monday…read moremorning I called Todd at Spade heating and air conditioning. He came that day, a few hours after my call and got the old unit running again. Not sure how much life is left in this unit but Todd was very thorough in assessing and fixing the current problem and giving us an idea what our options are going forward. Really appreciated his expertise and honest assessments and communication. It would have been easy to say the unit must be replaced. If you want honest quality work call Todd. Bob Freeborn

Blake diagnosed our system, he was polite and explained everything going on to us. I highly…read morerecommend Masters Heating Cooling

Their service was better as a small family business. Customer service and dependability are…read morequestionable now that they have grown into several areas.

They did a good job resolving the issues I was having with my A/C unit. Their customer service…read moreimpressed me.

We have been customers for many years, and they have been great! Fair pricing, knowledgeable and…read morefriendly service team, and prompt service. Highly recommend this company.

Super friendly people which fast response time fair pricing and quality service and equipment…read more Needed an estimate and someone came out same day and got my install scheduled before they left the house that night. They also offered financing so incase I didn't want to pay out of pocket for the replacement, I had options. Any Furnace or AC estimates or repairs will be going through these guys from now on. 10/10 recommend to everyone!