I had two sewer incidents back to back in two different houses. One was very complex to diagnose,…read morethe other was pretty straight forward. First of all, I need to say the technicians were very nice and knowledgeable. Shout out to Keith who finally diagnosed the problem! Also, a shout out to Travis and to Kevin the excavator. Both houses are up and running now. Thank You! I do have an issue with the office staff. I have called repeatedly asking for my legal name, not my nickname to be put on my documentation. It's been two weeks and still no change. They don't call you back when they're called and messages aren't relayed in a timely manner or not at all. I'm glad the work is completed, however, I believe they are over priced. I have 5 stars due to the technicians timeliness, knowledge, kindness and fixing the problems.

as a single mom, they refused to help me fix my hot water heater due to my credit score and not…read morehaving abundance of money therefore I was left with a broken hot water heater to shower, my children and myself with cold water since then they have had pneumonia and I'm still struggling to to get the funds to be able to purchase a new hot water heater for my children and myself I have nobody but myself and my children and their minors. It's sad that a business will not help you out or come up payment plan that works with people with low income and not a score they don't value people unless you have lots of money or high credit score

The work was great! What a shame the office can't following the most simplest instructions! They…read moreare relentless on asking and freaking calling for a filter inspection. I'll never use them again! Its twice a week.

I've used that at home and at work. They've replaced my furnace and AC and do my twice a year…read moreinspection and have for many years. I'll say first off usually if you're calling an HVAC company it's a bad day to start. However I've never had a bad experience with a tech and the prices have been in line with the going rates. Recently I had the ducts cleaned in my new house (but it's old...) and was very impressed with how thorough they were, even on Christmas Eve. I recommend them

Never had anything but great service,communication, and workmanship from these guys. They…read moredefinitely go above and beyond the industry standards. Plus you get a warranty on work performed. Techs wear shoe covers, use rugs in the work area, offer suggestions on prevention of future problems and are available 24/7. So glad we have them as our service provider.

Had our kitchen sink back up due to me dumping coffee grounds down it (now I know) and I was unable…read moreto unclog it. Called Roto-Rooter and someone was out within the hour. The service charge was $118 but was waived since we approved the work needed done. They needed to snake our line due to build up and it was $230. The guy was polite, quick and cleaned up after he was done.

Travis and Nick did a great job installing a new AC for us. They were professional, efficient and…read moreknowledgeable. Great j Dustin came today July 15 and quickly solved my question in less than 5 min. Thx

My hot water heaters were failing after 17 years (I know, living on borrowed time). I called…read moreFreedom and they were here right away. We agreed on a path (I went tankless), a price, and a timing. The guys were on time, hit their estimated times, and left my house cleaner than they found it. I highly recommend them and will be using them for all my future heating, a/c, and plumbing needs.

Made an appointment months ago and even turned down overtime to be home for my appt. Texted me at…read morenoon and told me they wouldn't be able to make my appt. Told them that was unacceptable,they said they would still try to make my appt. I told them I wasn't going anywhere. So then they text me and say I'll have to reschedule, said they called and got no answer. Why would I go anywhere when you was still coming. On top of that my monthly payment to them came out of my account on the same day. Needless to say I'm out 240.00 dollars and still no resolve till June! Would not recommend them to anyone!

I bought an air conditioning unit from Peterman Bros. They offered me a Spring and Fall…read moremaintenance program for a monthly fee. So I go to make the Spring appointment, and they say we are short on maintenance guys so we cannot get to you until June. Note all this time I have paid monthly. So, the day of the June appointment they call and cancel and put the appointment into October. So how can they do my air conditioner maintenance in October. So feeling they are not going to honor their maintenance contract I ask to cancel and get a refund. They refused to give me a refund for work I paid for and did not get. Their excuse for the cancellation is that they only had one service guy for the whole area. So you tell me when someone takes your money and gives you nothing in return what would you call it? I will let you decide. What I will say is there are other companies that will not rip you off. Do your research and read reviews before you believe all those inflated adds on television. They are not a reputable business. This is the Fort Wayne, Indiana are company.

It takes a lot for me to write a bad review. Absolutely do NOT use this company. I had some work…read moredone through my warranty company back in January 2019. They never submitted the claim but took the $100 deductible I paid. I have been fighting with my warranty company to cover the repair cost of the two holes in my ceiling from the plumbing fix because Jason from Simply Water Heaters never sent in the Service Report. I have called them several times a week and spoke with Erica who says they sent it but Jason refuses to call me back, give ME a copy of the service report, and no one can give me a better break down of the bill because I'm now totally skeptical and wondering if they over charged me and walked away from submitting it to the warranty company. I am SO sick of calling and begging someone to help me here, all I'm asking is for some information and no one can be bothered. Find somewhere more trustworthy.

Very poor service This company was assigned by my home…read morewarranty company. Came to my house on Dec 17 2020. Said would order parts thru warranty company but has not called me or would not return my or the home warranty company's calls.

Had a clogged toilet. They were able to get it cleared out very quickly. Now I'm able to use the…read morebathroom again without fear of it coming back up. Thank you!

Did a great job fixing my sewer line clog and getting things running again. Additionally got a…read moredislodged sewer pipe back in order with minimal disturbance to my lawn and landscaping.

Rich was very kind and knowledgeable. He fixed our sump pump in under an hour & explained the…read moreentire process.

I needed to replace two frost free hose bibs that were easily accessible. Two other companies…read morerequired a sales person come out to give the quote and both quoted over $700 PER hose bib. I was able to send Legacy some pictures and they quoted just under $600 for the whole job. The technician arrived on time, he was professional and efficient. He got the job done quickly and the work looks great.