I had purchased a complete heating system including indirect water heater from Boucher Energy…read more They tried to sell me an annual service contract but it was too expensive. One day I noticed my water tank had a slow leak. I contacted Boucher Energy since the tank had a lifetime warranty. They were very rude over the phone commenting on how I did not have an annual service contract and had not purchased anything from them in years. They scheduled a technician to come out 2 weeks later and look at the leak. The day of the appointment it was snowing. There was only an inch of snow on the ground. Boucher called me to cancel my appointment due to the weather. Who doesn't work when there is only 1 inch of snow on the ground? At that point, the leak had gotten worse and I had to put several towels down daily to absorb the leaking water. I was told by Tina that the service manager would come out the following week to personally inspect the water tank. The day he was scheduled to arrive, he never showed up or called. The following day he calls me and says I can just send him pictures of the leak. What a joke. It's now 3 weeks since I first called them and the leak keeps getting worse. Now they tell me that all they needed are pictures of the leak. I send them the pictures and they order the replacement tank. When the tank comes in, they call me to schedule installation. A few days before they are scheduled to come out and replace the tank, the leak is so bad that I have to put 5 towels down every 3 hours to absorb the water. I email the service manager Monday morning to see if they can come out right away so the tank doesn't burst and flood my finished basement. Below is his email reply. Good Morning, Unfortunately, I do not have any availability until Friday, the date of the installation. Thank you Stephen Cammuso Service Manager Boucher Energy Systems88 Millville St. Mendon, MA 01756 Office (508)473-6648 Fax (508)634-3509 The technicians that finally came out on Friday and replaced my tank said that the corrosion was so severe and that they are surprised that the tank didn't let go and flood my basement. I would never ever use Boucher Energy again. They are the worst company I have ever had to deal with. Rude, greedy and unprofessional.

Installations are great but service is expensive. Last two service calls marked up prices of parts…read moreby a factor of 3 to 6. A $65 part was billed at nearly $400 and sales tax was charged on that amount. The first service charge (for a thermostat) was changed when I questioned it but the second was not. Service manager pretended that labor was included in parts but he charged sales tax on the whole amount which suggests not. Service call is billed at $165 if over 15 miles, so no excuse for extreme parts markup.

These guys are awesome and easy to work with. I appreciate that Julian wasn't trying to sell me a…read moreheat pump when all I asked for was a boiler replacement. Price is reasonable and about the same as the other 2 quotes I got. I like how they accept credit card payment if you are trying to maximize credit points. You can also save 2% of you opt to pay in cash. Install went well overall. There were some hiccups but they did come out immediately go address any concerns. Would highly recommend this team if you want to get your boiler replace

I had an issue with my air conditioner, I looked up Centerline and was very impressed by the…read morebackground of the owners. They are local BVT grads, then went to Mass Maritime before starting their business. I called and someone picked up immediately. I had a very pleasant conversation with the person on the phone. I thought I was going to have to wait a long time for an appointment as it is summer, but he had a gentleman, Adam, out to us the next morning. Adam arrived at 8, on time, professional, called before he arrived. We had asked because we needed to lock up the dogs. Adam looked at our air conditioner and immediately identified the problem, explained it and took care of everything. He wore foot protection and cleaned up everything. The price was very reasonable and Adam recommended cleaning once a year and changing the filters twice a year. I highly recommend this company.

I've been utilizing Landry for a couple years now and can't say enough about them!…read moreSam came out for a scheduled yearly maintenance appointment and not only did a perfect job but took the time to explain everything to me as well. Sam came back out a week later to reinsulate my furnace. He did such a perfect job it looks like a big Christmas present wrapped It's clear Landry's first priority is their customers satisfaction as it shows in their work. The value for the quality of work you get is phenomenal which is very important to me. I am completely satisfied with Landry's services and will always use them exclusively.

Called for them to come out when I did not have any hot water in my home. The technician they sent…read moredidn't know his a** from his elbow. He plain out said he didn't know what to do and called another technician. The tech on the phone walked him through the entire session which ended up with me paying $260+ for a new zone head. Less than one month later, I had no hot water again and I went with a different company. Tech from the other company said the first guy replaced the wrong zone head. I see Landry and I shutter.

My tenant's heating system stopped working and David was very responsive and came to take a look at…read moreit in less than an hour and got it fixed! Cannot thank him enough!

From the owner: Heatpump mini split installed also service and maintenance ,oil heat.boilers, furnaces, water…read moreheaters, oil tank. installing repairing and servicing, air-conditioning, installs sales service and maintenance.Licensed and insured . Call (401)692-1590

After having a problem with our oil burner and not having a contract with any particular company I…read morewas desperate to find help. We had no heat it was 20 degrees and I had called 14 different companies and plumbers. When I called Powers with my plight they immediately returned my call and made arrangements to come within the hour. They came efficiently solved the problem and gave me a number to call anytime. Needless to say we are now their customers and appreciate all they did for us.

I'm not sure how these guys even have a business. It's been the worst experience trying to deal…read morewith them. Non responsive. No follow up. No attention to customer service and getting things done in a timely manner. I've had to STALK them with daily calls to get anything moving in the right direction.

Working with Pro Comfort was a positive experience from initial contact through proposal and…read moreinstallation. The installers are hard working,skilled and friendly. Highly recommend Pro Comfort and would not hesitate to call them again.

At the request of the owner i called back to discuss the project. I really appreciate the quick…read moreresponses of the owners, Alex and Ryan. We were able to discuss the project in detail. Great responses and very good customer service.

I trusted Victory to sell and install what they called at the time a state of the art system 9…read moreyears ago. They installed a Navien high efficiency combi boiler (240-NCB) for $10,000. They touted that it would save me a lot of money. I added Victory's maintenance plan per their recommendation so that it could be properly maintained annually to ensure good operation for years to come. After only one year of service, I had the first repair to the system - on the coldest day of winter. This was fortunately covered under warranty. However, year after year, this thing required repair after repair including 2 domestic hot water heat exchangers, a 3 way switch, a couple of circulators and more! It ran me a couple of thousand in repairs over the years. Each time I asked why I was having so many issues, they told me they don't understand why this is happening. Finally, this year I had my annual maintenance performed as I do every year, and this time the service guy calls me down and shows me that the system is leaking carbon monoxide and gas! He proceeds to condemn the system. I told him the heat exchanger is still under warranty and the system is only 9 years old! He said, the system is dead and told me they typically only last 8-10 years!!! He refused to troubleshoot further. He simply unplugged it. He asked me if I ever had the system flushed. I asked him if they had been doing that as part of their annual maintenance. He said, we don't do that. I asked him, is it supposed to be fiushed? He said absolutely! I asked why it was not done as part of my maintenance. He told me that it would be extra. Yet it was never offered to me and therefore I assumed that all the necessarily maintenance was being performed as part of my maintenance plan. He then handed me the phone and there was a salesman on the line trying to sell me a new system! I told him that since I had heat pumps recently installed for AC that I would use it to heat my house as well. He proceeded to tell me that they are unreliable and will definitely break down. This is a very different story from what the Mass Save folks told me. I then asked him if he could just install a hot water heater for me as I no longer had hot water. He told me my chimney could not support a hot water heater - which is interesting as it used to vent my old furnace. I later got another plumber in who had no issue installing a hot water heater for me. All this to say that not only did Victory sell me a horrible system, they refused to try to fix it or work with the vendor to replace it. Instead they unplugged my system, leaving me with no heat or hot water and took the opportunity to try to sell me a new system with the same technology which would have set me up for more hassles and financial loss. Steer clear of this company!! They have no ethics and only care about their bottom line.

Don't waste your time…read more The day before a blizzard I woke up to a furnace that wasn't operating. My house was 50 degrees inside. Another HVAC contractor suggested I call Victory after he determined that my problem was beyond his capabilities. The Victory representative I spoke with told me, at 830 on a Friday morning, that the 1st available appointment was on Tuesday. I explained that I currently had no heat. She replied that all the earlier scheduled appointments were reserved for "contract customers." If she'd made an exception to this short-sighted scheduling "policy," I might have become a customer. Instead, I told her that it was unacceptable and that I wouldn't be calling again.

Arrived on time and was courteous. Diagnosed and fixed a bathtub leak in under 20 mins. Will hire…read moreagain.

Called KW on Tues Jan 14th around 8am asking for drain service. Ken sr. arrived around 10am and…read morelooked at job. He said should be able to do Friday and that he would communicate to his son to send me a quote and get scheduled. Wednesday there was no contact, so I left a message late in the day asking for an update. Thursday morning, I called and got Ken jr. I asked for an update. He said what is this about? I told him and he said I will call my dad and get back to you. Thursday, Friday, Sat and Sunday go by with no contact. As I write this review it is Thursday Jan 23rd and I have heard nothing from either one of them. Needless to say, I got somebody else. I am baffled how they blew me off and wasted my time. Jan 23rd update: I just got a message from KW Plumbing after leaving a complaint on their website message form: Here is their response to my complaint of no contact. First lol, best of luck Second I'm a good plumber, I run this from my phone in my pocket... I'm a shitty secretary. I'm sorry

We had an amazing experience with Paul today! Our AC stopped working and the condenser was…read moremalfunctioning, and Paul responded immediately to our call. He was thorough, detailed, professional, and did not let any small detail escape during his assessment of the situation. We're first time home owners, so he was very patient in teaching us how to take care of our HVAC. His company's prices are also very reasonable, and most importantly, he's professional, kind, and we highly recommend him! Thank you so very much for fixing our HVAC!

Definitely top notch!!! I have only used Hannon for routine…read moremaintenance and service (luckily for me), but he was great!!! Returns messages quick...fair price...and VERY thorough, almost as if he was working on his own burner !! Flexible times too...I work mid-day, he was at my house before 7am. Would definitely recommend!!!!

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

John gave me a reasonable quote and came by quickly and replaced my water heater. I highly…read morerecommend Sostilio and Sons!