Papalia pulled a no show on me today for an HVAC service. No phone call, no e-mail, nothing. Just a…read moreno show. Then, when I called them, I got a lousy AI customer service rep. Next day, they did show up and got the job done. The tech Lily was very knowledgeable and helpful and got my AC system up and running again. I dinged them one star solely for the no-show the day before. Lily gets 5 stars.

We have used Paplia a couple times for urgent plumbing requests and they have responded quickly and…read moredone good work. However, they are very expensive and push the boundaries of being honest and fair. We recently had a leak in our main drain pipe in the basement and called Papalia. They charge $99 for a consult, but it can be used towards repairs. They diagnosed the issue and then wrote up a proposal to fix it for $900. It sounded expensive, but we already paid the $99 and didn't want to start over again from scratch so we agreed. The plumber also misled us about how simple the fix actually was. It ended up taking him about 20 minutes to replace a 3-foot section of pipe with PVC. He also "forgot" about the $99 credit deal and tried to charge us $1000 and we had to call him on it before he would agree to honor the agreement. So they fixed the issue, the job seems to have been done well. But we way overpaid and every step of the interaction felt designed to mislead and extract as much money as possible from us. Not going to use them again in the future.

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

The Belli team responded to my inquiry within the day, arrived when they said they would, replaced…read moremy leaking pipes in a difficult to access location, doing what I take to be an excellent non-compromised job, and asked for only reasonable compensation. No ghosting, no gouging, just honesty and competency.

We've had Belli out a few times over the years, and I can't say I understand all the positive…read morereviews. At the first visit we were told by an employee that we would have to replace our garbage disposal, which turned out not to be correct. At our second call, the issue was not resolved (by Chris himself), and he had to send an employee out again the next day. Would not have been a big deal but on our third try with Belli, they refused to go out and get the needed part. That's standard for a plumber. But suddenly they had a new policy that they would not make any purchases because supposedly another client was unhappy with a prior purchase. They refused to listen when I told them I didn't care what they purchased, and Chris never bothered to respond to my email. Needless to say, we immediately hired another plumber who came right out (after purchasing the part) and did a great job, and this was our last attempt to work with Belli.

I used these fellows for an electric water heater installation and they did a superb job. It wasn't…read morea routine install, requiring plumbing line rework since the new water heater was larger than the previous defective unit (due to new federal regulations as of April). The installation was of high quality and the price was beyond fair. The diagnosis was quick and accurate and the job was completed in just a few hours. I would certainly hire Brian and his crew again.

Disasters come in threes. Oh Lord NO! But yea it did. First my grandma passed away. Then my dad…read morecame home after two months to a flooded basement and a broken heater in January. And now, our water heater is broken as well. It was full on panic on Thursday and Brian saved the day by Friday. He came and installed a new heater and made sure to follow up with us that it was working well. He gave us his expert advice and you can tell that he cares about his customers. This is a trustworthy, reliable business that we were very happy to have found. Thank you Brian!

On a Thursday night, I submitted for a quote to install a new kitchen faucet and an under-the-sink…read morewater filtration system. First thing in the morning on Friday I had a message from Travis who then was able to schedule the work for the following Monday. The work was done efficiently and well. Within a couple of hours, everything was completed and the area was fully cleaned up. Travis was extremely clear in his explanations of all the work he did, and also extremely clear about the work he would do at the outset. We're thrilled with the end result and so happy we connected with Shepherd & Sons (and Travis in particular)! We now have found our new go-to plumbers in the area! Couldn't be happier. These guys are great - highly recommend them!!

Seemed great when I met him, gave a great estimate for a major project. I spent the next two months…read morechasing him - calling him, texting him - trying to get him to actually come and do the project. In the beginning he gave me a different excuse every time, and by the end he just stopped picking up the phone or answering my texts. I ended up having to hire someone else to do it, but the delays created by trying to work with Shepherd & Sons introduced a lot of frustration and difficulty for myself and my neighbors. I would recommend that you do not waste your time.

My water heater leg go on a weekend, naturally. I called…read moreRoscias, explaining my delima. In less than 24 hours Roscias came with a new water heater. installed it and hauled away the old one. We were fortunate to have a warranty and it was honored. Everything was done with perfection, courtesy. Every question was answered easily. Everyone at Roscias treated us respectfully. we are customers for life. Highly recommend. Roscias.

Roscia is the first person we call for any plumbing issue. Always professional and prompt and they…read moredo a great job.

I put out the word here in Yelp! that our hot water heater needed a look-see…read more Andrew responded very quickly. When I asked him about his availability, he said, "I can do 8:30 tomorrow (Saturday) morning". Um, yeah! He and his assistant were here on time. They installed a new water heater that works beautifully in under 2 hours. Very reasonable with the price. What's fantastic is he gace me an "all-inclusive" price. No "gotchas", if you know what I mean. I'm definitely looking forward to working with him again. And the three other units in our building all had the same water heater as we did and were installed the same day as ours back in 2014. Guess who I'm sending them to? Andrew!!

We had a very great experience with AMC Mechanical LLC and truly appreciate Andrew and the team…read more They were punctual, courteous, and a pleasure to work with, and their strong knowledge and attention to detail really showed in the quality of their work. They moved efficiently while keeping everything well managed. With an older home, a few small hiccups were expected, but they handled them thoughtfully and helped get the rough inspection passed quickly. Overall, a great experience, we'd highly recommend Andrew and his company, and look forward to updating our review as we move into the next phase.

Fast reply. Fair price. Fine work. Nobody likes paying for a water heater under the gun--least of…read moreall me. But I had to and these guys made it an easy, painless experience. Thank you!

Arrived on time and was courteous. Diagnosed and fixed a bathtub leak in under 20 mins. Will hire…read moreagain.