Been to Petsmart both grooming and the store many times. Seems everytime we go the experiences…read moreget worse. Someone needs to tell your employees when you insult someones dog you insult its owner as well. We are sick of the pot shots and always looking for ad ons or a way to upscharge! If youre employees are not happy with your rates thats between you and them we already agreed to a price at the time we booked the appointment! If you cant groom and bathe a 45 pound dog without complaining or claiming you need more help then maybe you need a career change! We have had our dog to the vet several times and she is not overweight she is a cockapoo and a great animal. I dont walk in your store and tell your people they are FAT or OVERWEIGHT and I dont appreciate it when at 7:30 in the morning 1st thing out of your peoples mouth should have been GOOD MORNING not hey your dog is FAT and insinuating they may need a upcharge! One of our past experiences they upcharged us $10 for lifting the dog on the table (45 lbs) . We are VERY dissatisfied and wont be back! Teach your people some cooth and customer service! I could go off on there appearance which was VERY unprofessional but will save that for another day! We hate to write bad reviews and let it slide last time this time you get it! We debated on coming here again and now really wish we hadn't!

Took our German Shepherd in to be Bathed, Brushed, and Nails ground. She was stinking really…read morebadly. Picked her up and she looked better but when I got her in the truck I noticed a little odor. Was not sure if it was her until I got home. She was not as strong but I could still smell her. When I petted her my hands stunk, too. Her hair looked like it had been brushed a bit but back on her hind-quarters she had had a lot of under fur bunching up. As I petted her and ran my hand across her flank, tufts of hair were flying out. She obviously had been brushed to some extent but not adequately as there was still fur flying. $64 for the whole thing and I think they brushed her a bit, maybe put something on her fur a little to help with some odor but not sure. If they bathed her it was a lousy job as she still stinks. I can smell her when she walks up behind me in my office. It does appear they did her claws. Very disappointed. We have had fairly good results in the past but will probably find somewhere else to go now.

The main employee/manager seems to be disingenuine. I asked him about whether they still sell…read moreferrets, and he fed me a tale about how the USDA had stopped all sale of ferrets in February 2026. The PetCo down the highway had never heard of this. Neither did a Facebook group of ferret owners that I am a member of. If you aren't able to sell ferrets any longer, just say that. Don't lie straight to my face. What else would he lie about?

Great selection of ball pythons. Got a gorgeous pastel lesser and he is doing great. Healthy…read morelooking animals and good selection. A little bit of this and a little bit of that- they probably have what you need. Most expensive feeders in the city tho- 16$ for a sm rat + md mouse where it is less than 10$ anywhere else.

The owners are super kind people who seem to really live the hobby of keeping fish! They are very…read morehelpful, and sell fish that are a lot less common to see in stores. I highly recommend going to this store for all your aquarium needs, and for advice!

they sold to another person and hasnt been the same went to…read moreget water as i always have done before it came out green if i hadnt had white buckets would have never known they said weve been giving water out all day i said i dont care the ro water should not be green they absolutely didnt care !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! going to petstopia n kc from now on very very sad i have to take the drive but these people cannot be trusted anymore!

Absolutely love this place!…read more Absolutely love this place! They have a self service pet wash that is fantastic! All the staff are very helpful and polite and the rewards points are such a nice bonus!

I buy the premium dog food at the Ward Pkwy location and…read morenever spend less than $300 there on various toys and food. For the second time we called first and went in for a nail trim for my senior disabled dog. The first time the guy who answered the phone said that someone was there to trim my dogs nails and when my husband took off work to help load her a drive over there no one was there for the service. This time I called and he said someone was there and to come before 3:30. My husband took off of work and we carefully loaded our dog and when we got there they said we needed rabies vaccine proof. No mention of it when I called and we have never had to bring it before. The store manager was horrible and didn't apologize He said "never come back here again". I said " I won't, there are so many other places to shop". They are losing a lot of money from my purchases. This is on top of having bought a huge bag of premium food that was full of beetles and maggots. I have given them the benefit of the doubt to shop local, but that was the last straw!

Very well put together shop. Picked up a piece of driftwood, a filter maintenance kit, some chems ,…read moresome moss and got a chance to check out their fish. Everything looked to be in good shape, healthy and happy, would certainly consider picking up some fish from them, once the need is there!

Clean well taken care of animals with knowledgeable staff. Best place to buy live bugs.read more

I love this pet shop! Always friendly and helpful! Love having a place so close to where I live. We…read moreneed more small and local pet shops like this!

Just stopped in with a friend after Mildred's. This place was fine until my friend and I were…read morelooking at the fresh food fridge. I was looking at the bags to see if there was fresh cat food. My friend and I had been talking looking at the bags and hadn't heard the lady running the store. All of a sudden out of nowhere I hear a very hateful raised voice say "I've asked you 5 times if you're looking for price" I looked at her and told her 1) we never heard her the first time 2) to never speak to her customers in that hateful tone again. I was about to buy treats and fresh cat food. Because of her hatefulness I set everything down and walked my happy butt out. WOULD NOT RECOMMEND IF YOU'RE LOOKING TO BUY FROM KIND LOCAL OWNERS. THIS LADY WAS GOD AWFUL TO BE AROUND AND I WILL NEVER BE GOING BACK. I WILL ALSO TELL EVERYONE I KNOW HOW TERRIBLE THAT LADY WAS. Other reviews mention unwelcoming and rude behavior. This lady is obviously a huge problem! I have since read other reviews and believe that we did experience passive aggressive behavior and feel like we were being judged for what we look like. We are two Hispanic women. Do with that information what you will. I will make it my mission to tell everyone to spread the word about how inappropriate this lady was.

We love Hollywood Feed. They're always so kind and welcoming when we come in with our dog…read more Yesterday we came in with one of our fosters to give him a bath. It was our first time using the self wash station. It was easy, and once again the staff was great. We always buy a large bag of food when we need to pick up kibble and they never hesitate to ask if we need help getting it to our car.

Friendly and very informative. Love the dog washing stations that are self contained and stocked!read more

We have groomed our dog there for almost 2 years. They do a great job taming the fur and keeping…read moreher nails tidy. They show great care to our pup and she comes back so nice and clean!

Dog and cat food is amazing. Great, heathly and organic…read moreproducts are super important!Groomers are really knowledgeable and friendly. Also-- love diy dog wash! Amanda and Brian/staff are second 2 none. They listen and work with their hearts