Senior cat died 6 hours after discharge and clinic defends care as adequate…read more I brought my 17-year-old cat to Bannister Veterinary Clinic in KC for evaluation of lethargy, difficulty walking, and weight loss. Her body temperature was recorded at 96.4°F at 3pm and 97.2°F at 4pm, which is moderate hypothermia. Bloodwork showed Stage 2 kidney disease with creatinine 2.6, BUN 69, and phosphorus 9.0. She also had anemia with a PCV of 25.35%. Physical examination showed severe weakness and mobility issues. The veterinarian consulted an internal medicine specialist hotline for guidance on my cat's case. Despite consulting with a specialist about a cat presenting with 96.4°F hypothermia, Stage 2 kidney disease, severe anemia, and unable to walk, my cat was sent home at 4pm with oral prednisolone, a long-acting pain injection that takes 7 days to take full effect, diet recommendations, and a steroid to help gain weight/fight possible lymphoma. I was never told that my cat was critically ill. I was never told that hypothermia in cats with kidney disease predicts imminent death. I was never told she could die within hours. I was given no monitoring instructions or emergency warning signs. I was never told that hospitalization or euthanasia were options I should consider. The discharge implied outpatient treatment was appropriate and that my cat had time. My cat died at home 6 hours later at approximately 10pm, unable to walk, vomiting, and in distress. A 96.4°F body temperature in a geriatric cat with kidney disease, anemia, and severe clinical signs is a medical emergency requiring hospitalization or end-of-life discussion, not outpatient management. I contacted the practice manager (who was nice enough to speak to me for over an hour) to explain this care was not adequate and requested a refund. I was told the care provided was adequate and that the internal medicine specialist had "agreed with the care given." This raises serious questions. What information was provided to the specialist? Was the 96.4°F hypothermia emphasized? Did the specialist recommend discharge with specific monitoring instructions that weren't communicated to me? Even if discharge was deemed medically appropriate, why was I never told my cat was critically ill or that death was imminent? Consulting a specialist doesn't absolve the practice of the duty to communicate honestly with pet owners. Whether or not a specialist agreed with discharge, I should have been clearly told my cat's condition was critical, that death could occur within hours to days, what signs warranted emergency care, and that hospitalization or euthanasia were options. Adequate care for a critically hypothermic cat dying of multi-organ failure is not a steroid and sent home without warning. Adequate care would have been hospitalization for IV fluids, warming, and monitoring, or honest discussion that my cat was actively dying and humane euthanasia should be considered, or at minimum, clear communication that death was likely imminent. I was robbed of the opportunity to make an informed decision about my cat's final hours. I thought she had time. I believed outpatient treatment was appropriate because that's what the discharge implied. Instead, she died in distress at home 6 hours later while I watched helplessly, not understanding what was happening or that this was the end. The veterinarian failed to recognize or communicate the severity of my cat's condition. The practice manager defended this failure as adequate care. If "adequate" means sending a critically ill, hypothermic cat home to die without warning the owner, then we have very different definitions of adequate. I trusted this practice with my cat's life. They failed her, and they failed me. I cannot recommend Bannister Vet Clinic to anyone who expects honest communication and appropriate emergency care, especially if you have a senior animal.

Always keeps in touch with me about what's going on. Short wait times for a walk in clinic. Gets my…read morecat's meds at a moment's notice. Kind front desk workers, and emotionally supportive doctors. My baby was dying and they worked out what would work best financially and helped my baby recover!!!

They had all the base prices available along with letting me know prices are subject to change…read morebased on condition of fur and temperament of dog

I luv'd the cut unhappy that my cocker spaniel Hopz Walli was "Nick'd under his neck. I didn't…read morenotice it bc the collar was on & a few days later I thgt he'd gotten n some . I called & made her aware she offered to have him see her vet. I declined after she became semi defensive & jus asked y she didn't tell me & she said perhaps he did it w/his nail. It angered me when she didn't take responsibility yet appreciated her offer 2 see her vet...

My interactions with Pam started out promising, but deteriorated. Her website promised certain…read morefocus areas that my 12-week old pup needed help with, but through 2 sessions, few - if any - were covered. Then there was a multi-week gap in communication and eventually a text saying she didn't have the time or energy to help my pup out, all despite me having pre-paid for a 5 session pack. To make matters worse, she overcharged me by $100 for the pack. The only silver lining is that I was able to negotiate a partial refund. The whole experience soured me on Pam 4 Paws.

We found Pam upon a recommendation from a client who said she was amazing. We soon learned her…read moreknowledge of training pups was more than we could have asked for. We purchased her puppy package for in-home training sessions with our French Bulldog, Greta. Not only did Pam teach us how to interact with her, but Greta LOVED her and learned so much from her visits. At only four months, Greta is now potty trained, comes on command, sits on command, gives, 'hi-fives,' is crate trained, started to learn how to go on walks with a harness, knows command, 'up,' and 'off,' can fetch, and we learned how to calm her when she gets over stimulated. She even began some skateboarding with her! Of course we have to put in the work to continue to in grain these things in a puppy, but I can't even begin to convey the wealth of knowledge Pam imparted on us, so that we could acclimate more into puppy life and so Greta fit into ours. Pam teaches the human as well as the dog giving you a wealth of information, going above and beyond so that you know why a dog does the things they do, how to manage the behavior, and how the dog will absorb the training. She eased my worries and I was pleasantly surprised how expertly she worked with little ones. I can't recommend her services enough.

Our first day with both of our dogs went exceptionally well. This place is clean and well managed…read more The employees are excellent, very well trained, and kind to the dogs. We are looking forward to boarding our dogs and bringing for daycare.

My dog loves K9. He is always so excited when I drop him off. You can tell the staff really loves…read moreanimals and loves caring for dogs.

Quality: 5 stars Atmosphere: 5 stars…read moreStaff: 5 stars This place is an exceptional place to get your dog trained! It's locally owned and is definitely a place where you can trust the high quality of your dogs training. The staff really care about training dogs, which is all that matters! Give them a call for a quote and join their list ASAP! They are busy with a lot of bookings so it's good to get in the list quickly (this also supports how great the training is for dogs).

Jaz is happy! As a golden retriever I think he is coming along quite well. Allison, kenna, erica,…read moreare the he best

I needed to have our three dogs groomed, normally I have a person that comes to the house and does…read moreit but was out of town, I was hesitant because we have 2 dobies and a yellow lad and was concerned about taking them out of the familiar surroundings. The staff and team at this establishment went above and beyond to do a very good job and to communicate problems areas of our puppies. They were patient and accommodating to a first time client. Love the "report cards" Nice touch. They get 5 stars

I boarded my small dog at the Collar Club Waldo this week and placed her in an apartment suite. I…read morechecked the camera on night one at 7pm, I noticed she was sleeping in her apartment on the concrete floor because she did not receive bedding. This is totally different from what was advertised online. I called and sent 2 emails looking for an explanation, but couldn't reach anyone. I received a response the next day saying they didn't know why she didn't receive bedding, but they would provide some for the rest of her stay. $58 for her to sleep on the CONCRETE FLOOR.