A friend recommended me this place for (facials, microdermabrasion, etc) with this lady by the name of Monserrate. I paid $240.00 for a special 6 treatment sessions that included (facial, microdermabrasion and facelift machine). Worst place ever!!! This lady is so unprofessional. She was always either late or confused with the appointment dates. She sold me an expired face cream. When I asked her some basic questions about the product she was selling me she told me something totally different than what the instructions says. But the worse was to come, my 5th session was a total NIGHTMARE. I had people in an out of the treatment room all the time. While I was having my treatment done one of the ladies that work's there walked in with her cell phone on speaker. They were both on a three way call with the sales person trying to order a new facelift machine. That went on for 3 to 4 minutes.
Also at the same time that she was doing my treatment she had two other clients in different rooms. She ended up burning my face with some type of peeling. When I told her that my face was burning, she ignored me. She came back 5 minutes after to remove the peeling. She put some ointment on the burns and also tried to cover them with makeup. I didn't realize I had makeup spots on my face (because she never told me) so I went to the mall like that after the session. She gave me the ointment tube that was almost empty to continue using it at home, but before leaving she reminded me to bring her the ointment back on my next appointment. I called her a few days after to tell her that the ointment wasn't working, so she told me to buy a different one. Not even once did she offer to at least reimburse me for the ointment. After the horrible experience I was debating if I should go for my last appointment. I decided I wasn't going back for my last session. The day of my last session she called me an hour before my appointment to confirm my appointment. She wanted to know if I was coming because she was hungry and wanted to go eat. Talk about "UNPROFESSIONAL". I just feel ashamed because I recommended this place to my sister. This lady also burned my sister's face with her new facelift machine and refused to give my sister a refund for her last two sessions. We both threw our money away on this place. Be careful and aware! Horrible place!! read more