I want to share my experience with High Grade Sound Pro because I believe that when a company and…read moreits team demonstrate professionalism, honesty, and genuine commitment to their customers, they deserve to be publicly recognized. I brought my 2026 Dodge Durango in for a complete Compustar security system installation with DroneMobile and advanced anti-theft protection features. From the very beginning, I received excellent service. Juan, who works at the front desk, was always patient and professional. He explained every step of the process, listened to my questions, and kept me informed about the work being performed. I never felt that they were simply trying to sell me a product or rush through an installation. I always received clear answers and respectful treatment. Hernán, the installer, did an excellent job. The installation was clean, organized, and professional, with great attention to detail and respect for my vehicle. Throughout the process, they performed multiple tests, adjustments, and calibrations until the sensors and the entire system were working correctly. They took the necessary time to improve details of the installation and personally verify every function. I also want to give special recognition to Santiago, the owner of the company. During the installation process, a technical compatibility issue appeared with an anti-theft feature that was originally expected to work with my vehicle. Instead of making excuses, ignoring the problem, or telling me that nothing else could be done, Santiago took responsibility. What impressed me the most was that he did not tell me, "I am going to order the part." When we spoke, he told me, "I already ordered the part." He had taken the initiative to find a solution before even discussing additional costs with me. They ultimately installed the specific hardware required, performed new programming, and got the system working correctly. That kind of attitude says a great deal about the honesty and values of a company. I had to return three times throughout this process. However, I never left with excuses, indifference, or unresolved concerns. Every single time, I left with answers, solutions, and excellent customer service. To me, a great company is not one where technical problems never happen. A great company is one that responds when a problem appears, investigates it, finds a solution, and stands behind the customer until the issue is resolved. That is exactly what Juan, Hernán, Santiago, and the entire High Grade Sound Pro team did. Today, my Durango has a security system that has been carefully tested, adjusted, and configured, and I have the peace of mind of knowing that there is a team behind the installation that truly stands behind its work. Professionalism, technical knowledge, clean installations, excellent customer service, and above all, honesty and accountability. I recommend High Grade Sound Pro with complete confidence. Thank you to Juan for his excellent customer service and communication, to Hernán for the quality and professionalism of the installation, to Santiago for personally taking responsibility and finding the solution, and to the entire team for proving that there are still companies that understand the true meaning of standing behind their work and taking care of their customers. Five stars, fully deserved.

Brought my SUV in for just the front 2 windows last Saturday and am very pleased with the work this…read morecompany does. We have brought at least 3 of our cars here and always been very happy with the product.

Mohammad was very helpful, his team installed a double din stereo with backup camera in my wife's…read moreolder Toyota Camry. It was a very nice upgrade.. The car is kind of old iand the panel around the stereo was very brittle and it cracked while they were removing it no fault of theirs. But Mohammad was kind enough to replaced it free with a new panel. That's great Service. I highly recommend. them . Peter

Great customer service and attention. Mike was super helpful. Car tints look great. Thank you!read more

I paid the owner, Luis, of "Pro Auto Sound of Miami", nearly $2,728.34 (including tax) to enhance…read morethe sound quality of my vehicle's existing 16 speaker, 1050 watts sound system. Prior to trusting the business, Pro Auto Sound of Miami, with my new vehicle, I spent several days researching custom car audio businesses and the business, Pro Auto Sound of Miami, appeared to have the most reviews with the highest ratings. Please note that I was convinced that I needed a reputable business to enhance the existing sound system on my vehicle. I was prepared to pay more money for this enhancement because my vehicle already had a default premium sound system. The result of paying his business, "Pro Auto Sound of Miami", to enhance my vehicle's existing sound system was the following: · Luis pocketed $2,728.34 of my hard-earned money by degrading my existing sound system that he was supposed to enhance · The enhancement solution that Luis sold me lacks the mid bass of my original factory system · The factory 6 1/2 speakers underneath the two front seats are no longer functioning · There exists significant signal noise in the vehicle when the volume is set between zero to 25% of total volume. A video of this issue can be found at: https://youtu.be/_2_S-pVHFgE · The original factory speakers were never returned to me after the service · I repeatedly brought my vehicle back to Luis to correct the degradation in sound quality that resulted from his service Car audio installer reactions to my modified sound system can be observed from the following links: · https://www.youtube.com/watch?v=oLVbWRtnFBE · https://www.youtube.com/watch?v=48Ts4jJWcKU · https://youtu.be/FLPIgO3dlB0 ** Research ** After researching car audio businesses, and being convinced that Luis's business, Pro Auto Sound of Miami, was a reputable business, I drove to their location and discussed the work that I needed done. Luis told me that his shop wouldn't be available to examine my vehicle for the install for another week, due to the number of customers that they already queued for servicing. Again, I was convinced that this shop was reputable if their business had to put me on a waiting list just to examine my vehicle. Luis then showed me his garage and demoed a sound system of one of the cars that his shop had recently installed a sound system for. The sound system sounded amazing. I scheduled a drop-off of my vehicle for a week later. ** First Contact (12/2) ** I visited Luis' shop on 12/2/2021. I discussed with him the details of the sound quality enhancement that I needed. He convinced me that the service would be complicated due to my vehicle's preexisting infotainment system and surround sound layout. He also stated that his shop focuses on craftsmanship and that they would require more time to enhance the sound quality for my vehicle. I was instructed to drop-off my vehicle the following Tuesday for them to enhance the sound quality of it. Emailed Requirements (12/3) On 12/3/2021, I emailed Luis the requirements for the enhancement of my vehicle's sound system. ** Drop-off (12/7) ** On 12/7/21, I revised my installation requirements before dropping off my vehicle. I then dropped off my vehicle on 12/7/2021 for the sound quality enhancement. Luis called me later that day and advised me that my vehicle was unique and that all aftermarket door speaker options would require custom mounting. He then quoted me nearly $2,700 (including tax) over the phone for the effort he would require for enhancing the sound quality on my new vehicle. ** Business Quote ** During the call that I had with Luis, I requested that he email me a detailed quote so that I can examine the expenses of the work he described. He sighed and said that he could provide a detailed description of the work, but that his workers were waiting to begin work on my vehicle and that he would be losing money if I did not provide him an answer immediately. I told him that I needed to see a detailed quote in writing before I could give him my business. He later text messaged me a grainy photo of a laptop with what appeared to be a business quote on the screen that was pixelated and difficult to decipher. I told him that I received his quote but was unable to read the details due to the pixelated image. He again, voiced his concern about needing an answer from me, regardless of the grainy image that he sent, because he would be losing a large amount of money per hour due to his workers waiting to work on my vehicle. ** Pickup (12/10) ** I brought my family to Luis' shop in the evening to pick up my vehicle on 12/10/21. The invoice was originally $2,696.24 when Luis requested me to pay him a $2000 deposit before the sound quality enhancement was completed. Luis then told me that he forgot to bill me for some additional materials that his technicians used. _NO MORE SPACE_LEFT_ Full Review: https://bizmonger.wordpress.com/2021/12/21/review-pro-auto-sound-of-miami/

Owner Luis aka Asukiki is the best!!! Came here to add a sound system for my jetski. The job they…read moredid exceeded my expectations and more! I have (2) 8" DS18 speakers, very classy installation. Fits with the cover of my ski and they are placed perfectly. These things are loud! No Mickey Mouse stuff done here! I am a beyond happy as a customer. Luis provided with the full customer experience, can't possibly ask for more. Absolute pleasure shopping here. Excellent product and customer service!

The technician, Mike, showed up on time and was finished within a few minutes. Very pleased with…read morethe service and the price wasn't that bad, either.

Excellent service. Lucky enough that they were close by. Even though the first one was missing the…read moreproper tool for the job, he coordinated with another to come quickly and resolve my issue. Definitely recommend their service.

My name is Sergio, I had a radio replaced Saturday, the technician did an excellent job, clean…read moreprofessional and friendly, they did such a great job that I had them install a car alarm today, I highly recommend them to do a great job for you also.

Great service , knowledgeable , friendly . Understands the needs of the customer and provides…read moreexcelled service . Ralph doesn't stop until he gets his work completed in a clean , detailed manner . I would recommend him and his shop to anyone and everyone .

super efficient, friendly & great job overall. worth the wait. have brought two of my cars here.read more

Manny, i believe the owner was experienced, highly professional and when all was said snd done…read morecombed through my issues snd determined it was my iPhone not my car so he spent an hour on my car , showed me it was all functioning well snd said "NO CHARGE". I found them honest and the staff highly experienced!!!!!!

great service and very fast and reliable communication. no misunderstandings or any rudeness,…read morepersonable guy and friendly demeanor. greatly priced and worth the dollar

Excellent service , professional, knowledgeable and great value . You will not regret calling this…read moreCompany . Thank you !

To address the terrible audio for my Toyota I Force Max Capstone truck I went to Cartronics where I…read more purchased Alpine speakers and a Memphis amp at cartronics located at 490 NE 167th Street, Miami, FL 33162. After installation and $2,000 in the sound was horrible and anyone calling me on my I-phone hands free would hear an echo. I returned to find the business closed and shuttered. I went to another audio business and found they did not replace all my speakers and failed to wire the system correctly, as well as failed to do a correct system installation. I'm now having to spend more money to correct . I would stay away from Cartronics , don't throw you money out the window like I did.

This business reminds me why service industry should be privately owned…read more Professional and dedicated. These staff does not focus on clocking out but rather finishing the job efficiently. Highly recommended!!