This car wash provided a great cleaning of my very dirty vehicle! I was able to stay in my vehicle while my car was being cleaned. Easy check in process. read more

What was supposed to be a routine car wash turned into a nightmare. My license plate came out bent and damaged. The manager was conveniently "at lunch" and never came out to address it. An employee took a report, and I'm still waiting to hear from their office. The worst part? Staff tried to gaslight me; one employee pointed at my plate and said "you see, it's loose," as if the damage was my fault. I've washed my car at plenty of places, this has NEVER happened. Save yourself the stress. DO NOT RECOMMEND. read more

Oh wow, I used to come here back in the day. I'm talking about way back in the day, like 1902. I don't recall the previous name, but they were the best, and experiencing them now under Mister Car Wash, I must say they are still the best detail place in Austin. Yes, the name has changed, but it's a name we all know. It's a few things that were added, like the big umbrellas to keep the staff cool from the Austin heat. Now the old place had umbrellas, too. Not as big, but there were umbrellas. The sitting area outside is really nice; it's more of a bar-style seating area with the whole area being shaded. The inside lobby is the same. Now I could have taken more pictures, but it was so crowded, and I didnt want people to think I was crazy snapping away. But the most important thing is that the prices remained the same. Also, the prices are even better if you sign up for a membership. read more

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This is one of their full service locations! They do a great job. I wish they had dry clothes to dry your car though

The Good: :: location--easy to get to off of 183 :: service was friendly albeit completely swamped The Bad: :: none...there's just... The Ugly: :: i put my jeep wrangler unlimited through twice bc the first time major areas were completely overlooked/passed and the same spots still were skipped. my jeep had been covered in road dust and was not caked on (i have a video where i literally take my finger and swiped some easily off without any effort but can't seem to upload it). you can see in the attached photos and videos what it looked like after going through TWICE. depending on your vehicle's size and dimensions, you may or may not get a clean wash :: i reached out to the location to get a refund and they haven't reached out still...it's been almost 2 months. i give up. Would I go back? Hell to the no thanks. Charging people a premium of $24 for what amounts to a half-baked car wash, then ghosting on communications from a customer service perspective, is complete and total horseshit. This place is OUT (and BANNED). read more

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My partner and I brought our cars to this Mister Car Wash for a desperatly needed refresh inside and out. This location unlike some of the others full-service interior and exterior clearing. As of today July 2025 it's about $46 to get their Titanium wash which comes with all the fixins as well as a full rub down of all the dirty little corners of your car. I was impressed with how good a job was done. The difference was night and day. I even paid the extra dollar to have their power was my the floor mats, totally worth it! **One advisement I have for this car wash.** There is an interior line and an exterior line you can drive up to. If you want interior service done YOU MUST GO TO THAT LINE FIRST. We made the mistake of choosing the exterior line and ended up in some confusion. Thankfully after speaking with the manager. We were able to sort it out, they gave us a refund for the exterior and we were able to purchase the interior as well as the exterior as a package. They only sell the interior as a combined deal so you cannot add it on later with out paying the full price for both interior and exterior (again). I have let them know that they should have signage identifying interior first as who knows how many people might have done the same as me but then simply left not speaking up or feeling like they didn't get what they came for. ## Special shout out to the manager Nick, and Lacy who had to handle me through my confusion not understanding the system. I appreciate your resolution and efforts. ## read more

They told me to leave!!!! You need to update your hours. I came at 6:30 when you guys close at 7 and literally told me to leave yal were shutting everything down already. Don't say you close at 7 when you clearly don't. read more

For some reason it seems the reviews for this place are unnecessarily poor. I've been coming here for years and never really had a problem. Today, I was in a rush but they were moving quickly. The entire place has been remodeled with upgrades. I'm one who consistently waits too long for car washes; however, my vehicle always comes out looking brand new when I leave. They hand dry and finish the cars so it's much better than the drive thru places. read more

I will never come back here again, unless it's for them to take care of the mess they left me with. I came by on 12/21/24 for a wash, they sold me on the most expensive one for 48 I believe, & then off it went. First off, they wasn't paying attention to the cars getting stacked up as they were exiting the wash, & mine almost rear ended another car until one of their workers ran to stop it. They pull it around & start to dry it & "clean the interior" As I was watching them, they told me it was ready to go, then realized they forgot to clean the interior, so in a quick second, sprayed cleaner indiscriminately on dash & radio, & gave it a once over. I get in, & my radio is dead, from them spraying it directly. It was not responding & still is not working. I told the kid who cleaned it & he denies spraying it even though I saw him do it. Radio was working when I came in to the vacuums & the workers there saw. I left with the intent to fix it later & check my car at home cause they had a lady in a red ford suv arguing with them cause they didn't do a good job with their car either, I didn't have time to wait for them to address my concern at that time. I get home & I see they didn't clean the windshield right, they didn't vacuum underneath the floor mats, they didn't clean the center console at all, they half cleaned the dash, there was still a lot of dust all over the dash, the cluster, the trim panels. The exterior looked cleaner but there were so many swirl marks, it didn't look good in the sun, it's like they reused dirty towels to dry the body. I took pics of everything & a video of the radio not working while I was at the wash(I recorded the business too). Nothing went right from the beginning & I want them to make this right before I escalate this to the city. read more

I was an avid fan of this business. It's the only place I take my car to get washed. It's been since this past summer that I last went there. Today I showed up and I kind of had sticker shock. I want your basic wash with a vacuum cost. However, I went on through. When I got my car back the seat was shoved so far forward I could not get in. My console was open and appeared to have been rummaged through. My review mirror was whacked sideways and to the far right. My windshield was still very dirty with dirty towel streaks in it. Was it worth it? Vacuuming was good. I don't know about the rest and the sense of violation with my console box the way it was. I hope this was a one off..., I've always liked this place but for $30 plus tip I think I can do this myself! read more

Went to get the platinum service 1/10/24 for $42 today inside and outside wash and service. Truck was muddy and salesman said no worries we've seen worse. They ran it through twice and it was still dirty, inside and out. They don't take pride in their work and can care less. I had to leave for a meeting so will have to return to see about a refund. I've already called with no luck and emailed so we shall see. Service so far is poor. Save your money and go elsewhere. read more

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I have taken my Jeep to this car wash numerous times I've even had the monthly washing package. My Jeep has an empty gas canister on the side and today I was told that it cannot go through the car wash. I mentioned to the gentleman who informed me about this that I have been to the car wash many times With this gas tank on he still refused service. Management might want to review policies with the team to ensure accurate information is being conveyed to customers I will not be returning with my Jeep ever again thank you. read more

UPDATE: This place is an absolute disaster. While I was dealing with their terrible service, two cars behind me hit each other inside the car wash. How does that even happen?! Absolutely terrible management and staff. I'm disputing this charge with my bank because my car is still dirty--there are dirt spots everywhere and smeared marks inside and out. Complete waste of money. Avoid this place at all costs. This place is a total joke. I paid $42 for a car wash, and the manager told me there was "too much trash" in my car--WTF? Then an associate comes inside to tell me that I have to go out and pick it up myself. Excuse me? I just paid for this service! Absolute ripoff. Never coming back. read more

It's a car wash - there I said something positive. Machine work as they should & my truck is cleaner. I'm a member of their wash club, so I've been to quite a few of them. My usual routine is wash, then grab a couple of towels to wipe the water off. An employee grabs them from my hands and says you can't use them, It's against policy. Ok , so snatching them out of my hands is unnecessary. Just ask for them. "You can talk to the mgr" so I do. Manager tells me "oh it's a safety thing, you could have glass shards on your truck and damage the next car that we use them on" huh, what?? So you guys just washed the truck and would have cleared any potential glass shards right? The manager replies "if you want you can pay $18 for an interior wash and we'll towel off the car" - as he turns and walks away. Ok, no excuse is better than a lame excuse. He shrugged his shoulders when I made a comment about the grabbing the towels out of my hand. I treat people with respect and expect employees & management of business to do the same. Rudeness and sarcasm have no place in customer relations. Yea, not this place. read more

Mister Car Wash - Car Wash Near Me - Austin, Texas

Very very pool quality of Car wash. I had my car and it was all very dirty, their car wash could hardly remove stains.

I had no problem pulling into a space to vacuum my vehicle. The vacuums easily reach all corners inside and outside most vehicles. Going thru the wash process was easy too. There's no heavy-handed push to upgrade the wash you choose. Going thru the wash is pretty quick. The only thing I don't like is that my vehicle doesn't leave truly dry when things are done.  But for the price, it's a reasonable trade-off. read more

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Carwash was broken and they kept promising to refund me and delayed !!! Kept delaying it, Turn it over to credit card company for dispute . Please check your credit card!!! Mine was charged three times and they new it was broken . All is well credit company took care of me read more

If I could give this place zero stars I would. I've been going to Mister Car Wash since I got my first car when I was 18 back in 2014 and wow has this place gone downhill. Ever since they introduced the unlimited wash memberships, the standards of quality have suffered dramatically. I'm not expecting detailing here people but they don't even do the most basic of things like wipe the dashboard or console center or even wash the mats like they used to. There is dust EVERYWHERE inside my car right now after going through a wash and I'm a platinum member! Well good riddance, I'll be taking my business elsewhere. Not to mention when I went back to ask why this was the case I was told they don't touch any of "that stuff". Like what? You're telling me they don't clean the steering wheel, dashboard, entertainment console, or mats anymore? See referenced photos. read more

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The second time, this car wash damaged my car and gave me the running around about paying for the damage. They tell you they will be calling you back within 3 and 5 days every time you inquire about it and they never do--time to go to court. I just canceled both of my memberships. This is not a company that stands behind its service. read more

Mister Car Wash - Car Wash Near Me - Austin, Texas

Everything every time. Im here with one of my 2 vehicles 7 days a week. Get the package they offer for anytime in and out cleaning. They are always fast courteous and over the top friendly and efficient. Thanks to all so many names don't want to miss anyone!!!! read more

This car wash damaged a window in my car. They accepted responsibility for the damage and I am now getting the run around from their claims department. This may be a corporate issue but it is extremely annoying. read more

Mister Car Wash - window damaged in the car wash - Car Wash Near Me - Austin, Texas

I paid $46 for the premium package for inside and out and I couldn't be more un satisfied. Employees could care less about doing a decent job. They are all just trying to make it through the day and it shows in the work. My 7 year old could have done a better job with windex and a towel. read more

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Ok, just got a car wash at Mister Car Wash and while I was not expecting a miracle for a work truck that was assigned to me. The truck was pretty dirty; however, I paid $40 for a wash and interior cleaning where some areas were not even cleaned. $40 includes some sort of dash protectant but the dash was not even touched. Neither were the doors and barely vaccummed. The windows were wiped with the same towels that were used to dry it off. Wtf? I managed a car wash before and owned an automotive customization shop and I can tell you from experience and years of training no one should be doing what they do to wipe your car down. I don't think I'll be back. The pictures are from after the car wash. read more

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Scary when the employe that needs to pay attention is playing and texting on his phone. Almost had another car hit me because he was not paying attention! Also, more than half of the time there is something broken and you don't get what you pay for! read more

Mister Car Wash - Bad employee texting and not paying attention - Car Wash Near Me - Austin, Texas

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The team here was super nice to us today on 11/16/24. I forgot names of the few people that helped but shout out to the girl with blonde hair who helped me get a free interior clean. I had driven to the other location in RR and I had already paid before they told us they stopped doing interior services :( and that's what I wanted. the lady at that location couldn't even issue me a refund and stated I had to call corporate (smh). We went ahead and got the ext washed. So I drive to this location on Research blvd, find out they can't do interior by itself since we already washed the exterior! Another pickle situation! The lady with blonde hair talked to her manager for me and they gave us a free interior so I didn't have to pay again. Thank you guys a lot, I appreciated the sentiment and service. Means a lot they actually cared. Now it wasn't an AMAZING interior clean since it's still a bit dirty on the floor mats but it was free so I'll be back :) read more

DO NOT GO HERE! Their machines will badly damage your car and they will not take accountability. Our car suffered major damage on the front panels that were blatantly caused by the wiping motions of the washing machines. We filed a claim and the management tried to ignore us, hoping we'd go away. We kept calling, escalated the claim to senior management, and wrote poor online reviews. It wasn't until 2 weeks after our claim was submitted that the manager called us. He didn't apologize for the delay in response, said they weren't taking liability, and that the claim was closed - all this without even looking at the car to evaluate damage or explaining to us what their process was to assess if the car wash was at fault. What a shady, unethical business. I'm not the only one. There are numerous reviews that say the exact same thing! They should be shut down. read more

Assortment of amenities.....vacuum towels, window & leather cleaners....also, the wash itself was very efficient.....lastly, price

Don't pay for them to do the interior I had to send back three times and the last time the guy got black tar on my white interior. Possibly out of spite!!! Why pay for them to vaccum and clean interior when they just run it through the wash. I can do that on my own and not be out $20 read more

I took my corvette to Mister Car Wash on Burnet Rd yesterday. The assistant manager helped me pay for the wash and I was ushered in to the wash. As I entered the rear diffuser was torn off my rear bumper. They took an incident investigation and today tell me there is nothing they can do as it was an aftermarket part! No signs indicating dangers for low cars and the assistant manager ushered me in. Now I am having to go to corporate and perhaps a legal path. read more

I've been coming here off and forever and everyone has always been nice. This morning I was cut off on the freeway and the three venti coffees I had just picked up spilled all over my floor board. I was 20 min from my house and had no napkins, towels etc. I remembered that this car wash was about an exit away so headed there just as they opened. When I pulled in I told them what happened and they said they didn't have a service that would get the coffee out of carpet floor mats but they grabbed a ton of towels and cleaned all the coffee up and then vacuumed the floor! All free of charge! My day went from a complete mess to awesome in 10 minutes. Customer for life! read more

Mister Car Wash - Yikes - Car Wash Near Me - Austin, Texas

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Laughing out loud to the reviewer questioning bad reviews for this location. Not a fan of leaving negative reviews but I've given this location many opportunities and I've never once not had to clean my own car AFTER a $50 interior / exterior wash from Mister. Save your money and go anywhere else, literally anywhere else. read more

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Update: I called for a refund. Left a voicemail at that location and when I tried to connect to their customer service department it would ring then hang up. We've been disappointed by the length of time and the cleanliness before. This is officially our last time giving this business our money. We asked for the base plus option. It doesn't look like they vacuumed at all and our seats are also dirty. They spent minutes on cleaning the inside. Total waste of money. read more

I love Mister Car Wash I can honestly say I haven't had a bad experience yet. Of course today there were a lot of cars there when I arrived but I didn't mind waiting they say patience is a virtue, overall the whole experience for me from start to finish was only 20 min I also have the $29.99 unlimited membership I absolutely love it (hot shine wax, wheel polish, tire shine,repel shield, underbody wash) my car always look amazing. The staff are friendly as well everyone waves at you upon entering the lane, I also love it because there are Mister Car washes everywhere so no matter what city I'm in I'm going to get a car wash even if I don't need one. This location is my favorite one to go to no they don't have vacuums I use my own. read more

DON'T GO HERE FOR INTERIOR VACUUM/CLEANING. When I had a Ford Festa the crew would do a great job. I switched over to a really nice sports car and EVERY time I take my new car in for interior cleaning, they miss several areas. I previously called the location manager and their corporate office to complain but no one got back to me or even offered a free cleaning on my next visit. Terrible customer service. I went today with my husband to see if it was an issue with women being provided services but to my surprise, they did an even worst job with him with me. My 6 year old Godson had spilled chips in my back seat and they didn't even vacuum it AT ALL. There were also several areas on the dashboard and cup holders that had small spills that weren't cleaned. Of course we pointed it out but even after vacuuming they left crumbs and didn't clean the spills. I ended up going home and vacuuming and cleaning the inside of my car myself. * My husband offered but I wanted to do it myself. Any who, I would definitely NOT recommend this place. * If I could give them zero stars I would. ​ read more

Mister Car Wash - Car Wash Near Me - Austin, Texas

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Pros: larger location than their Burnett location. Larger car Wash tunnel! Cons: The Research location doesn't offer free vacuums. read more

Probably the worst interior cleaning out there, cool tunnel.. but yeah need to work better on the interior part of the service read more

The attendant literally spat on my car as it was getting loaded into the tunnel. Nothing more to say.

DO NOT GO TO THIS CAR WASH!!! Their machinery tears paint off the car, and they give you a run around when you try to submit a complaint. Their claims of "escalating" the complaint to their manager, regional manager, etc are lies and they are hoping you give up and stop calling. I am really upset that so many people have had the same experience I have had, and wished I read the reviews here prior to using this car wash. Getting lawyers involved and going to sit in front of their car wash to prevent people from using it. read more

Scratched my new car badly after going through the car wash. Brought the car back 10 min later to discuss with manager. They were dismissive and did not take responsibility. The scratches are consistent with the sweeping motion of their equipment. No way to deny the cause. Filed a claim but they told me they would reject it. Avoid this place!! Not worth the damage to your car. read more

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Before I entered the wash I asked if my truck met their qualifications. They insured me it did, even though I had a rack on top. I trusted them as they said they would turn off the top brushes to prevent damage. They never turned off the top brushes and it ripped my rack off, scratched my truck, dented my truck topper, destroyed my fly rod case, and broke all my fly rods. Around $5,000 in damage which they admitted was completely their fault. However, they aren't covering a penny. You read that right... they admitted operator error and that it was their fault. It has been 8 days of attempts to speak to someone to settle the matter and they have never returned a call or email. AVOID AT ALL COSTS. read more

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