Called, and they were able to fit me in right then are there. Came in for what I thought was a cold, but tested positive for the flu. They were able to give me a shot so I could survive the workday, and felt great. The staff are very wonderful, polite, and kind folks. I had a very pleasant experience. Definitely will use them for now on. I also moved in from out-of-state and really liked their service. Would recommend, and they were just that nice. read more

I came in to be seen and had written down the reasons for my visit. Instead of responding professionally, the receptionist began laughing in my face while looking at what I had written. I genuinely don't understand what was funny. I asked her what she was laughing at, and she continued to laugh. I initially sat down to wait, but shortly afterward I got back up and told the receptionist who had taken over that I no longer wanted to continue with my appointment because of how I had been treated. As a result, I was never seen by a provider and left without receiving any medical care. Instead of leaving with answers or treatment, I left with anxiety and feeling humiliated. As healthcare professionals, patients should be treated with dignity and respect. You never know what someone is going through or how difficult it may have been for them to seek care in the first place. I am extremely disappointed by this experience and will be speaking with management so this situation can be addressed appropriately. I sincerely hope steps are taken to ensure no other patient is treated this way. read more

I received numerous wounds to my arm and hand in an accident at home. The staff cared from the moment I stepped in the lobby. My wounds were cleaned, treated and wrapped gently and effectively. I received a tetanus shot and a prescription for antibiotics. The wound care was extremely effective as I'm already seeing progress after three days. Highly recommended. read more

My mom came in on Sunday with an ear problem to this clinic. The first nurse that tried taking care of my mom said he'll be back in TWO minutes. My mom waited for almost AN HOUR to be seen again, no one came and checked in on my mom. She was also discharged when she was still there waiting for help. The first nurse that took her apparently ended their shift already, so nobody else could see my mom? My mom had to wipe her own ear and clean herself. This is poor communication and lack of professionalism from the clinic. My mom had to get up and find help herself! What if my mom had a heart attack in the room? No one would have even known. And my mom was told to leave a review afterwards which insulted her even more. They never even apologized and recognized that she waited for such a long time. This isn't professional. Please do better. read more

don't go here if you care about your health and safety doctor said I was infected and never sent meds to pharmacy I call next morning and they talk to me like it's not a big deal but my foot is infected and I need meds ... they also rushed me out and didn't even really treat me ... super unprofessional doctor read more

Absolutely unacceptable experience. Dr. Johnson and the staff at AFC should be ashamed of how they treated my 5-year-old son. The visit happened the day after his 5th birthday, still his birthday weekend, and instead of kindness, he was met with ignorance and disrespect. Dr. Johnson mocked my son's Islamic name, saying, "I don't know where you got that name from," while another staff member laughed. My son looked sad and embarrassed. When I explained that it is an Islamic name, Dr. Johnson went on to ask, "Where are you from?" and "Is his father from the Middle East?" Her comments were offensive, inappropriate, and discriminatory. The irony is that her accent is heavier than wet concrete and her name is Sibonisiwe but she has the desire to mock a child. As a mother, it broke my heart to see my sweet and proud little boy made to feel small and ashamed of his name. As a paralegal, I am now in the process of suing this facility. I also emailed their grievance contact and, as expected, received no follow-up or apology. This experience was traumatizing for my son and deeply disappointing on every level. Parents, especially those from diverse backgrounds, should think twice before bringing their families here. Initially I simply requested an apology, but the fact that they ignored it has turned it into something else. read more

I went to AFC yesterday feeling HORRIBLE! I was seen very quickly first by Darlene to get my vitals. She was beyond friendly and helped calm my nerves. After taking me into the room, Tammy Windeknech FNP came in to evaluate and set up a treatment plan for me. Tammy was incredibly friendly and took her time for evaluation and treatment. My experience yesterday exceeded my expectations. The staff were all amazing and very professional all the while being friendly and caring. Thank you AFC!! read more

Came in for a walk in today and everyone was absolutely fantastic from front desk, nurse Esmeralda and Dr.Johnson.

This review was written 6 years ago and I never posted it. 1 star: location/convenience 1 star: friendly staff 1 star: timeliness of treatment 0 star: weighing child incorrectly (weighed at 22 lbs, actual weight 26) 0 star: odd dosage of meds The weight was off and I mentioned it while my son was on the scale and was told it was done correctly. My son was weighed the very next day (and had barely eaten), so I know he didn't gain 4 lbs overnight. This 15% difference in weight meant the amount of meds prescribed wasn't enough to get his super high fever down. Common antibiotic with an uncommon dosag, which made sense why I had to drive to 5 different pharmacies in Riverside at night during a rainstorm until I was able to find a pharmacy that had it in stock. read more

Brought my baby here urgently and it was so clean and friendly. Thank you so much to the team here for being organized and friendly.

Had an appointment literally didn't get called back to a room so after and hour and a half I left!!!this office was a HOT MESS , people were coming In upset that their prescriptions had not been sent to their pharmacy and no one answers the phones at AFC to even check on why the prescriptions haven't been called in! UNBELIEVABLE . This was a HORRIBLE EXPERIENCE WILL NEVER BE BACK!! Ladies up front seem so clueless about everything. If I could I would give this place 0 stars read more

My whole family has used this urgent care for years. All 3 of us are obviously are on the exact same insurance plan as a family. My son was seen last year for being sick. He tested positive for Covid and we kept him home. We find out a year later after receiving many calls with no answers a bill for $500 is due. Every other time we've been there, they bill our insurance. We have never had to contact our insurance ourselves to have them cover a visit. Being punished for testing positive? Doctors not know their office staff can't handle their job? Why are we having to contact our insurance ourselves? I have been there a dozen times being so sick and not once have I had to contact my insurance to cover my visit. Absolutely ridiculous. read more

They never have my discharge paperwork ready I have to call them all day to get it done. I don't have time to keep calling over & over and give out the same info "my email and what I need sent to me" read more

I always question why I even return. Worst service ever. Had a 10am appointment and did not get seen until an hour and a half later. I checked in at 10:03 and the gentleman that "checked me in" wrote in 10:33. When I confronted stuff about the long wait, they notified me I hadn't waited as long as I was saying since their records indicated 10:33. Staff gives out incorrect information over the phone. Oh and the cherry on top? Cash only. Card reader is down until further notice. read more

Excellent service: I needed 12 stitches on my foot and Dr. Johnson did an incredible job. I appreciate the care with which she assessed the wound and her suturing skills. All healed now and very thankful that this facility and its staff were available in my area. read more

Honestly steer CLEAR of this place!! Went in Friday for an exam on my ears which I felt I had an ear infection, the "dr" came in to the room, slightly looked in my ears and said "nothing is wrong with them" and asked if I had gone to the dentist recently, (yes maybe 4-5 months ago) & she's responds with shrugging "yup that's why it's hurting!" She slightly looked in my mouth which has absolutely NO PAIN & again goes "yeah tooth abscess" half ass-ing the entire appointment. Not to mention the girl taking my vitals before this "dr" walked in was FALLING ASLEEP while asking me my questions. I had to repeat the same questions 3 times and all she'd say was "sorry I'm just so tired" I went to another clinic today to them telling me I had a DOUBLE ear infection and it was very inflamed. The neglect this first "Dr" showed during my visit could've honestly cost me my hearing from how bad it had gotten. Maybe a 15 consult for her to give me false information and charging me $50 for that just to prescribe me tooth medicine and tell me to go to my dentist cause he's liable. My dentist office is way more professional and way cleaner than this so called "urgent care" NO STARS!!! read more

Closed. What? Why? Not good when you say you're open. Only one person waiting so this sign doesn't make sense. read more

Mission Grove - Urgent Care Near Me - Riverside, California

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Did a walk in, the staff at the front was very professional. I was there for one ailment and and if I could be screen for a UTI as well. The girl in the front that did my vitals, said sure. They take me back to a room, and a few minutes later a student walks in and tells me I can be seen for only one thing. I have never heard of such a thing. If I'm there for a visit I'm there for a visit. I'm not sure if it was a money thing, or what. It would have been easier to just go to the emergency room. You are also seen by a nurse practitioner and not a doctor. She was very rushed. She flew into to see you and flew out. Needless to say, I won't go back. read more

This used to be our go-to urgent care when we couldn't get into our PCP for same day appointments. Overall experience from customer service to bedside manner has gone downhill drastically. read more

I just had to get my blood taken at this quest on Magnolia Riverside and I would like to happily say that the person that you my blood her name was Judy and she did an amazing job. You never know who you will get to drive blood so it's a 50-50 flip, you're horrible and you feel like you were stabbed... Lol or it's so sweet you didn't really even feel it. Was one of those. Thank God! I was afraid and she said it's going to be a little pinch, I turn my head, and I really literally didn't even feel it going.if you ever have to come here to get your blood taken, make sure you ask for Judy. read more

We came here two days ago because i had cut my finger, i was bleeding so much and in so much pain, the ladies there didn't help me or did anything about it, one of them told us that didn't have a "trauma doctor."They were very rude and acted like we were bothering them. One of them didn't even stand up to see what was going on. You dont need to be a doctor to just try to help someone, they didn't even bother to see my cut or anything, they were just like nahhh the doctor is not here we can not help you! Bad service & bad business! Dont come here if you have an emergency!!!!!! read more

Sure they are good for some things. but called over to see pricing for a rapid test. 99% of places are $129. They were very rude on the phone, and explained that $190 is their price, and if you want another its 4-7 days for results and may or may not be covered, and they dont know. It will be a surprise. Thats not what I'm hoping to find at all, and seems like they are charging way more than other places and longer times too! I think not! read more

Well , the wait was long an hour and half . The phone calls to ask a question 16 mins . Another phone call to follow up on antibiotic that wasn't sent to the pharmacy 20 mins . In fact I had to hang up and call again to put me back on hold ! I'm about to give up ...but the doctor was quite nice and informative! read more

Quick update to my review to share that I took my Daughter to Loma Linda for a second opinion as she is not improving and she has pneumonia, not allergies and an ear infection as diagnosed by this facility. Again, reason to avoid this facility at all costs. Their inability to connect with the patient and provide sound information and an accurate diagnosis is very concerning. read more

This is my usual go to Urgent care. Sometimes I go right in and other times I've waited 2 hours. The doctors are great , very thorough and caring. The staff is attentive and helpful. read more

I have been here before, and my experiences have been good. The doctors and staff are nice and the times I went I was not there long. Went today and my experience was good, however I do not like the new system they have. They went all electronic even with the after visit summaries. This does make it a bit inconvenient because it's urgent care and we may need those notes on hand. Sometimes the electronic prescriptions take 30mins to 1hr depending and to have something on hand as a back up helps in case they don't get it. The doctors are nice and I have had a good experience every visit and I don't go to urgent care often. The new system is my only complaint which I why I'm giving 3 stars. read more

Tammy is THE WORST!!! Do not go here !!!!! I need 85 characters so I am going to keep typing. Smh. Very unhelpful service by Tammy regarding my poor grand mama read more

Great fast service from doctors and staff! 10/10 Especially the blonde lady who helped me out with information on weight loss program (I think her name was Destiny) She was very informative and knowledgeable about the program which was very reassuring considering the concerns that I had! I will definitely be coming back and referring people!! Thank you read more

Came in to take a COVID test for upcoming travel. The staff was great and helpful. I will say I came in on a Sunday which seemed to be slow which was good (quick in and out) . Would recommend and done forget mask up and be safe. read more

Mission Grove - Inside of urgent care location - Urgent Care Near Me - Riverside, California

This place has gone from good to bad. They are very inconsiderate, inefficient and unprofessional. Made online appointment at 9am, received text to show up at 1150. So we show up 15 min early to waiting room with 3 people in it to be told they don't take online appointments. They also said that they were just about to call me to let me know if the issue of booking online. Just about to call me hours later! I could have gone somewhere else! Then to make matters worse they said I can be seen closer to 3pm. Get it together! The worse part about it, this is a revisit from a few days ago where I was misdiagnosed. read more

My experience was FAST and outstanding. The staff was courteous and caring. Dr. Tammy helped me get ahead of an infection that would have taken me a LOT longer to recover. What would have taken a couple weeks, only took a couple days. Thank you so much and keep up the great work!! read more

Made a reservation for a very expensive COVID test required to fly to Hawaii. Called to confirm date and time two days later. Came in today to find that they had "lost" the reservation. No apologies, no remedies, just "oops". Now my trip to Hawaii is cancelled. Christmas is ruined. This place is worse than a joke - it is a cruel trick. Everyone is trying to to their best these days, but they KNOW they are delivering a mission-critical service that requires specific timing and reservations. They are charging premium prices for this service. They need to deliver, or get out of the way and leave it to someone who can manage their way out of a paper bag. Horrible experience. Horrible customer service. No empathy. No support. No dice. read more

Came to visit this office for a minor check up and sometimes it's not always pleasant especially during these harsh times which is understandable because individuals in the medical field have a lot to deal with. But the Nurses & the Dr who helped me, were extremely nice,welcoming and made my visit super easy, they gave me all the information I needed ! I Just wanted to give a huge thank you to Dr. Thompson and the nurses who helped me such as Sandy, Keirda,Heather & Selena. Definitely appreciated! Thank you guys! read more

A great option to a rapid COVID test for travel. Friendly staff and clean facility. Located in a shopping plaza so if you have a wait you can always walk to get Starbucks or browse through local stores. read more

Mission Grove - Waiting room is clean and has a TV to pass the time, water and a clean restroom. - Urgent Care Near Me - Riverside, California

This place will see you without an appointment and I feel their care is appropriate. The wait can be a little long, but I don't mind. I've been to other urgent care locations but honestly I return here because it is much more convenient. Believe it or not other places take longer and don't treat you nearly as well. I've had no issues with billing since they are in network for me. read more

Pro: They were flexible and allowed me to schedule an appointment on standby. Con: They were 1.5 hrs late for my appointment. I watched what felt like an entire season of HGTV in their lobby. I understand that they are experiencing higher than usual demand for PCR testing. However, there are options that could greatly expedite their process (e.g. allowing patients to fill out the necessary documents and pay, or look at real-time wait times, all before arriving). All of which would improve their clinic. read more

They always close two hours early. This was always the place I went to because they took care of me. Not anymore. With the gaslighting, the coldness, and forgetting to send meds to pharmacy, this place is a joke. read more

I will never step foot in this urgent care facility ever again. This so called urgent care facility completely misdiagnosed me and sent me home with allergy medicine. 17 hours later I was rushed to the emergency room because of a massive heart attack which they called a widow maker event. What on earth is wrong with the urgent care facilities in Riverside? They did take blood but never followed up with the results. Patients beware! read more

So there Specialties states: The walk-in center offers fast, effective and affordable care... there is always an experience position on the premises at all times, so walk in today and let us hope get you healthy again" There last 8 reviews all bad...they NEED to update their legal statements they publish to the public because they are proving to be untruthful to this. They might want to change their name as well from AFC American family Care to AFC American family crooks. read more

Super friendly very professional and the wait wasn't bad at all. I will be back. Had it set up for social distancing. read more

Mission Grove - Waiting room was clean and orderly. - Urgent Care Near Me - Riverside, California