While the doctor is personable and pleasant her staff are incompetent and abominable I was very ill…read moreand the earliest appointment she offered the rude and condescending receptionist was late January 2025 we were in Late October . I had already been to emergency clinic in any event she hung up on me when I begged to see the doctor sooner then lied in my chart in Her notes that she had offered me an appointment ya right in 3 months I had to go for an emergency colonoscopy and endoscopy being a liver transplant patient I suggest if you want to be treated like a piece of meat go to a butcher shop

I want to preface my review by saying that my wife and I have been patients at the West End…read moreInternal Medicine practice for over 10 years and were happy with the practitioners there. However, during that time, we had our practitioners change four times due to them leaving the practice. Unfortunately, our latest provider recently left the practice and we have been told we cannot continue to be seen there as nobody is taking "new" patients. We do not consider ourselves to be new patients since we have been going there for the past decade or more. Now we are trying to find a new practitioner in the Richmond area (with little success) and that leaves us without medicine refills, etc. This is certainly no way to run a practice and it is extremely disappointing, to say the least.

I received flyers about how great it would be for me to transfer my general care to Oak Street. I…read morefinally went over for what I thought was a marketing tour of the facility. Instead, I was charged for an office visit, to Medicare, with me paying the remainder of the amount due = $62.69. I called their billing and asked for the charges to be removed as I did not see a doctor and had none of the exam items such as weight, blood pressure, etc. that I would expect from an office visit. Instead, they sent me a second bill, which I have just mailed the check for. That is a lot of money for a 15 minute meeting on the facility and discussing health care options. I do not recommend this group.

From the owner: Now accepting new patients. We specialize in caring for older adults. Our doctors take the time to…read morelisten, understand your needs, and help you achieve your health goals. Oak Street Health is a network of primary care doctors for adults on Medicare. Book an appointment at our Chamberlayne clinic today.

I switched to PartnerMD for personalized care and they have exceeded my expectations. They are…read more responsive, available, and professional. Dr. Pace has provided excellent care and helped address my concerns by setting up tests with specialists that has helped give me peace of mind. He reviews my lab report with me and explains the results in terms I can understand. We have made adjustments to my medications based on the lab report that my previous Primary Care Physicians did not address. I definitely believe PartnerMD is worth the additional expense.

Use to be good. Just a number now. Can't get in to see doctors anymore. There is no quality…read morereferrals anymore just tell you to go emergency room. Pretty bad when you know more doctors than the physicians that need to be referring. Practice is only as good as the experience of the nurses that are hired. Been a customer since they opened in Richmond, Virgina. Seem to only be interested in executive physicals. That are redundant after the first one.

This is a busy office so I make sure I don't have something scheduled closely following an appt…read more Also, their WiFi isn't great. But the care I've received from Dr Crognale and staff over the past 8-ish years has been great. They call to remind me that I need to schedule my check ups, they greet me when I arrive and they quickly answer messages I leave in the patient portal. And when I'm there for an appointment, she takes time to go over every concern I have and to look back and ask about past concerns. She is very thorough and explains everything. I'm very happy to be a patient there.

Dr Joshi is great. I've been her patient for 4 years now and she has been so nice and helpful. Her…read morenurse Kim is very good at getting back to you whenever you message or call. The two ladies at the reception are always nice and friendly to me and usually recognize me when I arrive. One particular person in the lab wasn't my favorite but he got the job done and I usually didn't have a complaint with his performance. I've rarely had any issues with long waits for Dr Joshi but I've noticed some other patients have complaints of other doctors constantly having long waits.

My wife has had back pain for some time. We considered surgical options but we were advised to try…read morephysical therapy first. This helped a little. As an anesthesiologist, who is more than familiar with the failed back surgery syndrome, I was interested in alternative therapies. I looked up Dr Groopman, who is boarded in internal medicine, emergency medicine as well as acupuncture. He brings a broad perspective to his practice and he is very thorough in his initial examinations; as a physician, he is able to bring a multimodal approach to pain control, not just using acupuncture, and his treatments of my wife's back pain have proved extremely effective. A more caring empathetic physician would be hard to find and we both feel very grateful that he is taking care of us. We both recommend him very highly. As an addendum, I recently developed trigeminal neuralgia. After seeing a neurologist who prescribed a MRI and medication, I went to Dr Groopman, who had just recently presented a case report on his successful treatment of trigeminal neuralgia using acupuncture. I received a course of treatments and it's been two weeks since my last one. It would seem that the condition is in remission. I am thrilled.

She moved her office (I'll update once I find out where), but I didn't keep the info on the…read morelocation because I really don't want to see her anymore. She has no sense of doctor-patient cordiality/manners. She's not very friendly at all and seems very detached from and disinterested in her patients. I really did not like the way I was treated. It's hard to verbalize, but you'll know exactly what I mean if you choose to see her. That's exactly how my experience was--people told me about her and I couldn't understand what they meant, but when I saw her the first time, it all made sense. Her nurses are downright rude to top off her complete lack of emotion or genuineness. I've heard that, despite the negatives I mentioned, she knows her stuff, but she's not what I'm looking for. She's a bit too cold for me.

I had a totally opposite experience from the other reviewer. I saw Dr Cella bc a friend recc her…read morewhen I was looking for a new Primary care doctor. I have several chronic medical conditions and have been going to Patient First which isn't the best for someone like me. I was looking for someone who could give me all my prescriptions etc. Dr. Cella spent about an hour with me - she talked to me, took a full history, and I got a physical with lots of extra bloodwork because she wanted to test my vitamin d levels as well as screen me for celiac disease based on what my symptoms are. She was really nice and I walked out with 2 prescriptions for my insomnia and my anxiety disorder, as well as 2 referrals for an allergist and a dermatologist. Her office even made the appt for me for the dermatologist before I left. I'm excited to find a good PCP. The office is located behind JW hospital in the medical office park.

Always there when I need them! Every doc I've seen over the years has listened to me and given the…read moreneeded explanation, information and diagnosis for my specific treatment. I leave with a recommendation to follow up with my own physician and a prescription if needed.

My wife and I have had our PCP here for the past 15-20 years. Dr.Wallace recently retired and…read moreDr.Klein has taken her place, she is attentive, listens and is accomodating to us both. They have lab and a clinic onsite as well as xrays and bone density scanning onsite. Overall we have been pleased with the care given at Commonwealth Primary Care. I would recommend them to anyone looking for a primary care doctor.

Belongs to a well rounded staff of doctors and nurses. Reliable when on call or when a patient…read moreasks for a callback.

There are a lot of buildings in the medical complex and you have to drive up to the door of each…read morebuilding to see the addresses -- it's the building with the big OrthoVirginia sign at the top -- it's on the 3rd floor, so add time for parking, walking, and waiting for the elevator. It was a very busy place. I arrived for my 930 new patient appointment at about 935. There was a registration line of several people. When it was my turn, I was greeted by a friendly person and went through the check-in and copay procedure, including digital forms on a tablet. I then had to wait in line, again, to give the tablet back. Then, it was off to wait. About 1020, (45 mins later), I was called back to be advised I arrived too late and would need to reschedule. I mentioned I was only about 8 mins late (including waiting in the registration line) and was advised new patients are supposed to arrive 15 mins early, so I was outside the 15 minute window. I get the late policies. I felt horrible for being a couple minutes late, but I was definitely within the 15 minute window. However, I wasn't advised I needed to arrive by 915, I was told my appointment was at 930 and to bring my ID, insurance card, and list of medications (I took notes). And, if I was outside the arrival window, why was I allowed to register, pay my co-payment, and sit for 45 minutes just to be told to reschedule? Patients are usually advised of late arrival at registration. Thanks for wasting my time off from work. Will I get my $25 back? (It applied to the next visit!) I'm adding one star for the friendliness of the registration clerk and the doctor. I was able to reschedule the next week, and the reviews and recommendations for this doctor are overwhelmingly great, so we will see how it goes and I will update. UPDATE: I went back for appointment, previous results in hand, and asked to run the same labs, stating valid reasons, including an issue I had previously that was detected by running a lab not being ordered, and also that we couldn't compare apples to oranges, etc. The first request was refused and the second request was ignored, so I made an appointment with a different doctor. Side Rant: It is so hard to find a doctor that will work with you and not ON you. No one knows my body and my medical history better than ME! After all, I'm paying for a service. It's like going to a restaurant and having the server tell you what you are going to eat. LOL Feel free to message me recommendations! IMHO, the office staff could use some training in scheduling. Be sure to take extra time off work so you can arrive 15 mins earlier than your appointment or risk having to reschedule! She seems like a great doctor, just not one willing to work WITH me for my particular issue. YMMV

This location gets a bad rap. I arrived as a walk in at 11:45am today. I was taken back before…read more1pm and was heading out to my car by 2pm. Considering they accept walk in patients without an appointment (and the lobby was full when I arrived) that's extremely understandable and not unreasonable. Kathy at Check-In was attentive and welcoming. Lianne who worked me up and took my vitals was efficient, thorough and kind and I appreciated the rainbow pin. ; ) Dr Edwin Robinson was prompt, attentive, compassionate and a good listener. Be kind at medical facilities and to medical staff. It's a tough field to work in and the work ethic I saw today is where it should be. Well done!

I have been a patient of CPC for about 25 years - or at least I was - with good service but I tried…read moreto make an appointment with my PCP today and was told I was no longer a patient of theirs, I would have to re-enroll as a new patient, and they weren't accepting any new patients. I didn't know doctors offices broke up with their patients without even a text message, but that's how they treat you apparently.

I would not recommend going here, I should have known using an app like zocdoc was a joke. I went…read morefor an annual check up and had some stomach issues going on. I was sent for X-rays (not needed) and ultrasounds, which they said they were never faxed for weeks--- which they were, the company that sent them verified with me multiple times that they sent them to the correct number. They then expected me to come back for treatment although I needed to see a specialist to get surgery. They seem to prefer to do telemed appointments, which are not very helpful and cost the same as a regular visit. The nurse was very nice but the dr does not seem to care about you or what is going on.

Nurse Mayo has been a top tier healthcare professional. She is transparent about options and shows…read moregenuine care about the wellbeing of her patients. She has gone above and beyond to help me with my medical concerns and has been readily available to help with any last minute questions I had.