I've gone through several practices over the years. Most times it was the doctors I liked but the…read moreoffice staff and billing issues that they created was not worth the irritation. Than I found Family Practice Associates. I've absolutely love this office! I'm usually able to get an appointment very easily. The doctors are all wonderful and take the time to listen and want to help you. The nurse practitioners are excellent and very caring. The hours are M-F 8:00 -7:00 Sat & Sun 10-3. They have in house X-ray machines labs and are right behind the hospital. Parking is a breeze. Check them out at: http://fampracticeassociates.com

I have been going to Dr. Aaron Hartman in his Family MD Practice and now in his Integrative and…read moreFunctional Medicine Practice. We are very fortunate to have a physician both with a MD degree and a Functional Medicine degree, he integrates both of them and approaches illness & chronic disease in a completely different way. I have an auto-immune disease and after seeing so many doctors in different practices who only prescribed me so many medicines... I'm so happy I finally found help with Dr. Hartman! He is brilliant and so caring...he wants to find the root cause of your illness so you can go into remission.He has completly educated me on how lifestyle, diet and stress management has everything to do with chronic illness. He brings all the latest technologies that I see written up in major medical facilities across the country.

I am extremely pleased with the response I recently received from Dr. Pendyal and her team. I was…read moreexperiencing a stiff neck with a lot of pain and unable to move my head up or done or sideways. I tried a number of OTC applications that were ineffective and was unable to take NSAIDs. Unable to drive I phoned in a request for a prescription to help me and was very pleased by the quick response I received by Dr. Pendyal. The weekend was fast approaching and the pain was constant, so I was concerned about getting the help I needed. The quick response was much appreciated giving me validation I had a good and caring primary care physician.

Great Drs. nurses and NPs and office staff! Dr. Blevins is wonderful and very patient.read more

I have been a patient of Dr. Shah for many years. Dr. Shah has always given me nothing but the…read moremost optimal care. He takes the time to listen and really cares about your health and well being. This brand new office has a large and welcoming waiting room, short wait times and friendly and welcoming staff. I also think it is pretty cool that they offer a physician on call to avoid any dreaded trips to the emergency room. Dr. Shah and his practice come highly recommend by me!!

I've been coming here since I moved to the area, but lately, the experience has been disappointing…read more It is nearly impossible to get a sick visit at this home location, and I am constantly redirected elsewhere. Their technology is also a major hurdle; the check-in texts send you to forms that don't work, and their app doesn't actually facilitate insurance uploads or check-ins as promised. Combined with the high staff turnover, it's lost the reliability it once had. I'm hoping things get better soon.

This Doctors office is a bit off my beaten path but I trust the Doctors here. At one time they were…read moreshort staff but now they have 2 new nurse practitioners. I called to make an appointment thinking maybe I would get one in a week or so and upon asking for first available... to my surprise she said "Today at 4:00." I quickly replied with excitement " I'm on my way!" I've seen Dr. James Miller (he's hard to get) Dr. Turned (great Dr.) Dr. Eastman (no longer there) and a few others. The one I just saw is new her name is Maddie. She was friendly and took time to explain some concerns I had. I made another appointment with her for a Physical. The waiting area is spacious (social distance if needed) and clean. The front staff to check you in is efficient and quick. Always a good thing if you're not feeling yourself.

Do not recommend as a general practitioner. The communication & patient experience could not be…read moreworse here. Have used various providers at this location - they mention they will be following up with a call to go over blood work and never indeed follow-up. Inside the portal, the communication is a one way street meaning that once you receive a message, it is impossible to use the portal to reply back to any providers as your replys are ignored. It is like pulling teeth to get any results back and follow-up. Not a place I would recommend and even if you meticulously remind the providers to follow-up, results may vary...

I've been searching for a knowledgeable primary care doctor. He's taken the time to listen to me…read morewhile dealing with my chatty kids in the exam room, which takes the patience of a saint. Whenever I bring up a concern, he's quick to access and find a way to fix it. He's great. (:

I requested medical leave in 2017 and again as I type this post due to clinical depression &…read moregeneralized anxiety disorder; in which Dr. Heatwole made difficult. In order to have both leaves approved, he mentioned that I'd have to take meds and stay in therapy. I didn't have a problem with the therapy; but the medicine I did. My problems and what exacerbated this disorder, I knew medicine could and would never fix. Sure, I tried the Escitalopram even after being scared eand advised to take it as prescribed by Dr. Heatwole; and it helped the anxiety more than it did the depression. However, as I'd mentioned once before to him, the deep seated issues that I've been struggling with continued to take precedence over top of being in a toxic work environment. I also explained to Dr. Heatwole that I'd previously and still continue to fail at finding work from home positions or a job that would be more suitable, as I just could not simply just quit my job. Dr. Heatwole just glossed over the root issues and continued to stay heavily focused on taking medicine over top of suggesting even more medication to stabilize my sleep and mood. I really didn't like the fact that I was pressured and rushed to go back to work. In 2017 after an 8 week leave, I still wasn't well and went back anyway because he 'thought' it was best. Of course, I still felt worse than ever. My last appointment for leave was the absolute worse. I mentioned that I'd lost my brother last September, lost 30 pounds in less than a year; and he had absolutely no remorse. He told me that in 8 months (counting with his fingers), a typical person would have gotten over losing someone!!!! He also mentioned that I needed to be careful exercising, and that people with my condition take this whole weight loss and exercising thing too far. I never mentioned an eating or any body dismorphic issues, so I don't know how my comment that I lost 30 pounds went to him saying that I needed to be careful exercising. A good doctor would applaud their patient for better lifestyle choices and losing weight to stay within a recommended weight range. Also, it is highly suggested for individuals with mental health issues to exercise, so I did not understand why Dr. Heatwole would say that, despite that I didn't mention anything alarming. I was actually 28 pounds overweight prior to losing the 30 pounds, and was severely emotionally eating from 2-3 fast food meals A DAY, still no brownie points there. This time around, he suggested me to go back to work in 4 weeks because as he mentioned, "We sort of need to kind of rush this thing to get you back to work as soon as possible, because I don't want you in the house by yourself thinking about all of your problems"....well hell, being at work makes it feel like I've entered eternal damnation with my thoughts! It doesn't matter where I am, mental illness isn't just a switch to turn off! It should never be about what a doctor wants, it's about the patient's well-being and what a patient feels would be best for them. I cannot work a demanding and toxic job that has greatly contributed to me not healing or feeling any better, and I really didn't know what else to tell him. Anyone with mental illness know that it's a chronic and sometimes a life-long issue. I have been struggling for over 16 years. Dr. Heatwole seems to think that medicine would help me to cope better, and that did not happen considering the layers of stress and rooted issues were always at the forefront. It seems as if he no longer wants me as a patient based off of my last visit with those crude comments. No worries there, I won't be going back to him. Sure as he mentioned, he's been doing this for a long time and 'know' patients like me. Well, it's not right to compare patients to one another even if we struggle with the same thing. Everybody's path and level of emotional pain is different. For over 6 years, I had been seeing Dr. Heatwole and recommended him to a few peers; because of his thoroughness during previous visits. If it wasn't for how he handled these two medical leaves, I would continue to stay a patient. Perhaps he no longer has the patience to deal with my mental disorders, and surely being a sufferer, I do not either.

RIFM has provided quality care for my complex conditions (POTS, MCAS, hyper mobility) and I feel…read moreextremely lucky to be a patient of theirs. I have been dismissed by many doctors who thought my symptoms were just anxiety. After many years and seeing many doctors I was finally diagnosed with POTS. I thought the hard part was over, but I was wrong. Finding a doctor who wants to treat POTS is even harder. Dr. Hartman doesn't shy away from hard. I've seen Dr. Hartman for many years and he is one of the smartest doctors I've ever come across. He listens, understands, and partners with you to come up with solutions to help manage my conditions. He has run tests that most doctors don't that have uncovered causes of some of my symptoms. He is constantly learning new information, thinks outside the box, and shares this knowledge with his patients. Not only have I had such positive experiences with Dr. Hartman, but I have had positive experiences with both of his nurse practitioners Jodi Caddell and Veronica Porterfield. Recently, Ms. Porterfield saw me for an illness and possible tick bite infection and she spent so much time with me and followed up with me when I was having issues and questions, even calling me on her personal time on a Sunday night. Never have I felt more cared for. I have not seen Dr. Jenski but know people who do see him and have just as amazing things to say about him. RIFM is filled with providers who truly care about you and want to help you find solutions to feel your best. Don't hesitate to join this practice - you won't regret it!

If you notice, most of these reviews are old. This place used to be Family Physicians of Chester,…read morebut those doctors have retired and it is a new practice in the same building. My father sees NP Kim Plummer. My father is 76 years old with congestive heart failure, diabetes, and chronic lymphocytic leukemia. In November of 2022 he got very ill with a virus (dangerous for a cancer patient) & ran around 103 degrees fever for three days while we tried to get in touch with NP Plummer. After the fourth day, we finally got a phone call back (after talking to the answering service in Ohio). She told the answering service to give her about 30 minutes to call my mom back (she was the on-call doctor & it was 6am. We were ready to take him to the hospital). When she finally called, she told my mother, in a very impatient manner, that she had already called in a prescription for my dad two days ago. No one in the office, including NP Plummer, took time to inform my mother of this. When mom told NP Plummer no one had informed us, Plummer's response was "I did my part". Apparently, bedside manner was not a course she took in medical school. Don't go here. Not only is she dismissive and uncaring, but the office is completely unorganized and obviously has communication problems.

If I'm in need of a doctor this is the place I go to. They accept most major health insurance…read morepolicy's. They have several doctor's that work here and a friendly staff. They can handle most of your illnesses or whatever else ail's you. I hope you don't need to see a doctor,but if you do give them a shot:-)

My Whole Family goes to Dr.Harrington, He and his staff members…read moreare very caring and professional. I wouldn't know what to do, if he retires, cause he's the BEST!

My family have been patient's of Sommerville for over 10 years, including my mom who passed earlier…read morethis year. My wife, who rarely gets sick called today to see a Doctor regarding a rash and muscle ache and was told they could not see her until March (3 months from now)! The reason, she hasn't been seen by a practice doctor herself for 3 years. The office administrator claimed this was an insurance requirement, but when I checked with my provider and my insurance broker I was told this is done so the practice can use a different billing code that has a higher payout to the practice. It's a shame how this once "family" practice has evolved since Dr. Harrington's retirement, that they care more about being able to get a bit more money than actually caring for their patients.