I enjoyed seeing the Family Nurse Practioner, Joan Shepherd, there. She is amazing…read more Unfortunately, the other staff are less than helpful. I rarely get calls returned from staff. I called today, only to be met with some laughing and being asked to be placed on hold. After about 8 minutes on hold, I asked about my prescription refill that the pharmacy called in almost three business days prior. I was placed back in hold only to then be asked if I had checked with the pharmacy. Less than helpful.

I've been rescheduled multiple times before even getting in the door. Really unprofessional and…read moreunaccommodating.

I started seeing Dr. Veech a few years ago. He does not have good bedside manor, but I didn't feel…read morelike I was getting bad care. I had my annual physical with him for a few years. I always felt like the support staff would rather be playing on their phone than assisting me, and I would have a very long wait while I was in the office to see him. It would also take a significantly amount of work to get refills called it. I felt like I was bothering the staff to do their jobs. Then, two years ago I had an injury and made a 'first available' appointment, and was seen by Dr. Miller. Well, she was FANTASTIC! She took the time to listen to me and really was far superior to Dr. Veech, so I called to have my annual switched over to Dr. Miller. I had to wait 6 months to get an appointment, but it was worth it. I have been going to her for the last year and a half, and then I get a letter in the mail that she is leaving the practice. So now I'm leaving the practice too.

Shocking how little they care about their patients. Most recently, I had an issue with scheduling…read morean appointment and Dr. Veech's nurse and front desk had no desire to help accommodate. They were both extremely rude and showed no compassion. I have also had issues in the past with them twice failing to return urgent phone calls for 3-5 days and forgetting to order blood tests prior to when I showed up for an appointment. I have had friends express similar horror stories going to this practice.... They are extremely disorganized. I am looking for a new primary care doctor. The experience with the staff was unacceptable.

Reception was fantastic, warm, comforting, the woman took my info and showed me to a bed. She was…read morevery nice while asking questions, then the male doctor came in and she left. The doctor was rude and passive, annoyed I couldn't give exact dates when I told him I can barely see the words on my phone but can give him the timeline. His attitude was abrasive and I asked for a female doctor which he snapped there were none just him and to deal with it, then a nurse ripped open the curtain and said "yeah he's the only doctor and he's already entered your room so you've gotta pay him. That's how it works" I will recite this exact review if I get a bill because I am not paying for negative attitude and people who are exasperated by my need for medical attention. I left immediately in tears and told the front desk how horrible the doctor and nurse were.tried to walk home unsuccessfully and people on the street thought I wa drunk and been assaulted from how upset I was on top of having extreme dizziness and nausea like vertigo. Shame because this place has been recommended to me but I'm not paying for their mean attitude and lack of care for wellbeing. The woman at the front desk would make a better nurse and doctor than the 2 I encountered. Horrific experience. This is why I have anxiety about medical care

Came in for an ER visit from food poisoning. no wait and the staff helped me quickly. Had to check…read morein a few times but that's just how hospitals are. They were able to diagnose quickly and get me what I needed to do better.

Dr. Palmore is the best around, he related with this patients and cares about their health and best…read moreinterests.

I'm really unhappy with this doctor and will not be going back. He only cares about money and does…read moreNOT care about his patients at all. I went to see him for an annual wellness checkup and was prescribed a medication for my anxiety. He told me that we would check in after a month of me taking the medication to see if I was doing well with it. I assumed this would just be over the phone as is normal practice with most doctors. When I called back after a month, he was on vacation for 2 weeks and did not have anyone at the office. So I was off my prescription for about a week before getting ahold of him and experiencing serious withdrawals. Then when I finally was able to contact him he told me I would need to come in person for an appointment for a refill on my medication (this is not standard practice and I've never had this happen before... it's unusual to be asked to come in for a full appointment for a REFILL of something the doctor has already prescribed). It's clear that he's only trying to make money by doing this. My insurance does not cover anything outside of an annual wellness exam, so it would be $90 for me to just get a REFILL of my medication. Absolutely ridiculous. Would not recommend this crook of a doctor. Additionally, when I called him to express my concerns he was EXTREMELY RUDE.

Dr. pebbles is a magnificent doctor, very caring, and takes his time with me during my visits. I…read moream shock to see the review about his staff, I have a soy o issues with the staff. The nurse gets back to me if I call, and the front desk staff is very pleasant. Sometimes when we walk into an establishment, we have to bring the sunshine in. Thank you to Dr. Pebbles and his staff! ~ Charmaine Allen

Doctors are good, HOWEVER, the nurses and office staff are extremely hard to reach and it's been…read morelike this since it was Richmond Family Practice. After dealing with this for the past 5 years, I'm looking into a new Dr's office.

I have been a patient of Dr Hendrix for over 20 years and have been very pleased with his ability…read moreand the care I have received.

Came to Grove Avenue primary care the front desk, ladies are mean and gossipy, and are terrible at…read moretheir job. The care is laughable. My doctor literally told me I shouldn't be leaning on my antidepressants as a crutch. And I can never get in contact with anybody to set up an appointment. They always just send me to some old ass nurse voicemail and she never picks up and she's rude.

I recently started coming here when my provider switched offices and I have had no issues. There…read morewas a bit of a wait and a learning curve with the portal in the beginning but once I got my first appointment set up it's been smooth sailing for me. Was able to put my insurance card info in through the portal when I forgot to bring it one day. My provider is amazing and front desk has always been pleasant and professional

I do NOT recommend this practice. The individual therapists and docs are fine, but I am disgusted…read moreby the cold, disconnected, confusing, and inflexible way in which they interact with their patients. Their billing policies are absurd and make me feel completely disregarded, especially considering the technological challenges of navigating their new portal. People come here for help and are instead forced to deal with a complicated, confusing interface, and then callously told that they have to pay a lot of money if they don't get the technology right. Months ago I was held liable for a session when I had to reschedule inside the 24 hours required, yet I didn't get any kind of compensation when my new therapist canceled on me TWICE in two weeks AT THE LAST MINUTE. Now I am being charged $165 for barely missing my video meeting with my prescriber, when it was the first time I had used their cumbersome and confusing new system, which told me that my browser was not supported, and sent me scrambling at the last minute to figure out the tech as I was trying to log in. I even called the front desk to tell them that I was having trouble, and I kept getting voice mail. I requested that the charge be waived and I was sent an apologetic and "understanding" message from Billing, acknowledging the difficulty dealing with the new portal, but refusing to waive the fee. That is fucked up. I will not be paying that $165 and I will not be seeking services from RCC anymore. Their platform sucks and so do their policies. Find another therapist or therapy practice.....this place SUCKS.