I enjoyed seeing the Family Nurse Practioner, Joan Shepherd, there. She is amazing…read more Unfortunately, the other staff are less than helpful. I rarely get calls returned from staff. I called today, only to be met with some laughing and being asked to be placed on hold. After about 8 minutes on hold, I asked about my prescription refill that the pharmacy called in almost three business days prior. I was placed back in hold only to then be asked if I had checked with the pharmacy. Less than helpful.

I've been rescheduled multiple times before even getting in the door. Really unprofessional and…read moreunaccommodating.

I went in for a regular primary care visit after putting off a couple of things I wanted to ask…read moreabout. The doctor actually gave me time to go through everything instead of rushing through the appointment, and the check-in and paperwork were pretty painless.

I started seeing Dr. Veech a few years ago. He does not have good bedside manor, but I didn't feel…read morelike I was getting bad care. I had my annual physical with him for a few years. I always felt like the support staff would rather be playing on their phone than assisting me, and I would have a very long wait while I was in the office to see him. It would also take a significantly amount of work to get refills called it. I felt like I was bothering the staff to do their jobs. Then, two years ago I had an injury and made a 'first available' appointment, and was seen by Dr. Miller. Well, she was FANTASTIC! She took the time to listen to me and really was far superior to Dr. Veech, so I called to have my annual switched over to Dr. Miller. I had to wait 6 months to get an appointment, but it was worth it. I have been going to her for the last year and a half, and then I get a letter in the mail that she is leaving the practice. So now I'm leaving the practice too.

Came in for an ER visit from food poisoning. no wait and the staff helped me quickly. Had to check…read morein a few times but that's just how hospitals are. They were able to diagnose quickly and get me what I needed to do better.

The most horrible care. Incompetent staff from administrative to food, top to bottom. I cannot say…read morestrongly enough do not treat there if you value your life! I was never so grateful to walk out the door as I was to leave this hospital. Billing me rather than my insurance. I was told by their records company that they have no medical records for my treatment and I was inpatient for 5 days after surgery! I tried calling administrators and couldn't get through to anyone. Apparently they just don't care what patients think and definitely not about how they feel.

Dr. Palmore is the best around, he related with this patients and cares about their health and best…read moreinterests.

I'm really unhappy with this doctor and will not be going back. He only cares about money and does…read moreNOT care about his patients at all. I went to see him for an annual wellness checkup and was prescribed a medication for my anxiety. He told me that we would check in after a month of me taking the medication to see if I was doing well with it. I assumed this would just be over the phone as is normal practice with most doctors. When I called back after a month, he was on vacation for 2 weeks and did not have anyone at the office. So I was off my prescription for about a week before getting ahold of him and experiencing serious withdrawals. Then when I finally was able to contact him he told me I would need to come in person for an appointment for a refill on my medication (this is not standard practice and I've never had this happen before... it's unusual to be asked to come in for a full appointment for a REFILL of something the doctor has already prescribed). It's clear that he's only trying to make money by doing this. My insurance does not cover anything outside of an annual wellness exam, so it would be $90 for me to just get a REFILL of my medication. Absolutely ridiculous. Would not recommend this crook of a doctor. Additionally, when I called him to express my concerns he was EXTREMELY RUDE.

Dr. pebbles is a magnificent doctor, very caring, and takes his time with me during my visits. I…read moream shock to see the review about his staff, I have a soy o issues with the staff. The nurse gets back to me if I call, and the front desk staff is very pleasant. Sometimes when we walk into an establishment, we have to bring the sunshine in. Thank you to Dr. Pebbles and his staff! ~ Charmaine Allen

Doctors are good, HOWEVER, the nurses and office staff are extremely hard to reach and it's been…read morelike this since it was Richmond Family Practice. After dealing with this for the past 5 years, I'm looking into a new Dr's office.

I have been a patient of Dr Hendrix for over 20 years and have been very pleased with his ability…read moreand the care I have received.

Came to Grove Avenue primary care the front desk, ladies are mean and gossipy, and are terrible at…read moretheir job. The care is laughable. My doctor literally told me I shouldn't be leaning on my antidepressants as a crutch. And I can never get in contact with anybody to set up an appointment. They always just send me to some old ass nurse voicemail and she never picks up and she's rude.

I'm not sure why I'm the outlier but I really liked RCC while I was visiting with a provider here…read more They always called to remind me of my appointments or when they needed to be rescheduled. They helped solve billing problems before I even raised the issue. They called me back in a timely manner when I did have billing issues due to insurance switches and they also were just genuinely really nice whenever I spoke to them on the phone. I really liked my provider and was so sad when I had to switch because she actually listened to me and helped order tests to see if there was an underlying health issue causing my problems. I appreciated everyone who I worked with while I was there.

I do NOT recommend this practice. The individual therapists and docs are fine, but I am disgusted…read moreby the cold, disconnected, confusing, and inflexible way in which they interact with their patients. Their billing policies are absurd and make me feel completely disregarded, especially considering the technological challenges of navigating their new portal. People come here for help and are instead forced to deal with a complicated, confusing interface, and then callously told that they have to pay a lot of money if they don't get the technology right. Months ago I was held liable for a session when I had to reschedule inside the 24 hours required, yet I didn't get any kind of compensation when my new therapist canceled on me TWICE in two weeks AT THE LAST MINUTE. Now I am being charged $165 for barely missing my video meeting with my prescriber, when it was the first time I had used their cumbersome and confusing new system, which told me that my browser was not supported, and sent me scrambling at the last minute to figure out the tech as I was trying to log in. I even called the front desk to tell them that I was having trouble, and I kept getting voice mail. I requested that the charge be waived and I was sent an apologetic and "understanding" message from Billing, acknowledging the difficulty dealing with the new portal, but refusing to waive the fee. That is fucked up. I will not be paying that $165 and I will not be seeking services from RCC anymore. Their platform sucks and so do their policies. Find another therapist or therapy practice.....this place SUCKS.