We loved our first visit with my wife , receptionist were nice and organized, mimi the nurse…read morepractitioner took our vital signs and initial information and made me feel welcome and at ease Few minutes later dr Perez arrived and was very precise , smart decent well prepared and Listened to All my questions, he examined me and ordered me the appropriate test , good parking outside and elevator to second floor Thank you , I loved your service God bless you

He's local & a great practitioner. Dr. Cruz listens to my complaints and treats the cause- doesn't…read morehighly medicate me. Unless 100% required. Great bedside manor for a physician!

I. want to send a very special thank you to Cinthia in the Naranja office , she always goes above &…read morebeyond helping me & my family , she's such a very caring, beautiful lady. She truly does care about the patients she has shown me over and over through the years thank you so much for all you do

Excellent service, Dr. Concepcion is very kind and takes his time with each patient. The staff is…read morefriendly and attentive with every patient that walks in the clinic. I highly recommend Doctor's Medical Center Westchester.

When you go to your doctor's office do you have to go up to a frosted glass window which slides…read moreopen so the receptionist can check you in? Right? That's my experience at every doctors office I've been to, until now. At One Medical in Brickell you're welcomed into an open living room setting by Bri and Eliza who are both super friendly and professional. Don't get too comfy in the waiting room because you'll be taken on time (in my case they took me early.) And it wasn't a nurse or assistant who came out to greet me. It was the doctor herself. Dr. Rosie Singh is awesome. Friendly, knowledgable, compassionate, very easy to talk with. She explained a medical condition better than the specialist who treated me. for it. She gave me around 30 minutes of her undivided attention (unlike a previous primary care physician who breezed in and out of the examining room in minutes!) Her follow up was same day. I went to have my lab work done after my physical and waited less than five minutes to be seen (I went on a weekday morning.) Adriana took my blood sample and was a gentle pro (despite my uncooperative veins!) Plus, my lab results were ready the very next day complete with Dr Singh's comments. Every inch of the office is immaculate. This is not your typical doctor's office visit. While I hope I don't have to visit frequently, it will be a pleasure to return to One Medical.

I've had a good experience so far, but there is room for significant improvement, especially with…read morethe blood work/labs process (not the technicians, just the process). PROS -- I give very high marks to Dr. Daniella Iribarne, the doctor I worked with during my initial experiences with One Medical. She's great--5 stars. One Medical is lucky to have her. She knows her stuff, has a good bedside manner, and seems to actually care about her patients. -- Front desk staff and labwork technical (Carlos) were professional and friendly in the office. Staff gets 5 out of 5 stars. The rules around lab work appointments and operational things like that are not their fault, and they are likely unable to change company rules. I don't want my review to be a knock on the people themselves, who were all exceptional, professional, and helpful. However, I do want the company to take a look at operations and tighten up to offer a better process to patients that is more in line with the fact that this is a paid concierge service. I have only good things to say about all the employees I dealt with. Great job everyone! -- The Brickell office is clean and much nicer than your average doctor's office. You are not stuck sitting in the waiting room if you have a pre-scheduled appointment. I give it 3 stars for the cleanliness and quick processing. Comparatively, at Forward (Brickell office), they give you fancy snacks, and you don't have to sit in a waiting room at all; zero time wasted and zero exposure to waiting room germs, so that's a really tough act to compete with. -- Parking validation (yay)! CONS -- They do NOT do pre-scheduled blood work! So you may have to come in and wait for an hour to be seen for the blood work. Professionals have busy schedules; not allowing scheduling and expecting people to wait for hours is silly. Not the kind of high quality their target consumer, who can afford to pay for a conceirge program, would expect. Patients shouldn't have to travel to the office in hopes that you may be able to "fit them in". This is very SLOPPY One Medical, tighten up. Patients have better things to do than sit in a waiting room, no matter how clean it is. Guess what, I don't want to sit there being coughed on and losing time. The blood work situation has me annoyed (leaving me an hour of time to write this review in the waiting room), so I am giving the labs system one star. Company needs to improve this and allow for pre-scheduled lab appointments (again, not a knock on the employees themselves, who were all great and just following a bad company policy)! -- When I messaged on the app for help rescheduling an appointment, they (offshore staff, AI bots, not sure?) failed to respond in a timely manner. I received a response after the appointment was already finished, which is a bad look. Do not offer an app and blow up the app with all these "we are here for you" and "welcome", messages and then not deliver on your customer service promise with appropriate and timely follow-ups to patients using the app (Forward is similarly disappointing on the follow-ups and app, using AI bots for most things). OVERALL In comparison to Forward (a similar but pricier out-of-pocket medical concierge program), for now, Forward wins in terms of more high-tech client-centric onboarding and patient rooms, no gross waiting room, they send you a welcome give, and the in-office experience is fast where it matters (no gross waiting rooms, labs drawn on the spot with no wait), and slow where it matters (you don't feel rushed by the doctors), which is nice for busy professionals paying for convenience and perks. However, Forward does seem to have diminishing returns on those months when you are paying for the service but not using it, and they don't do a good job of integrating with your actual insurance provider. One Medical is only $200.00 a year, and you are paying $150.00+ a month for Forward, so there's a big price difference as well that you have to weigh in line with your budget. I wanted to try One Medical in hopes that they'd do a better job linking up with my insurance and compare, overall, to the value received at Forward to objectively pick whichever is better. The jury is still out. I will update this review after a few more experiences with One Medical. So far, I give it a solid OK/GOOD. 5 of 5 stars to Dr. Iribarne. If it wasn't for her and the great staff, I'd give One Medical 3 stars overall. I haven't worked with the other doctors, so I can't speak to the experience there, but if you can get Dr. Iribarne, then you will be in good hands. One Medical is a good option for a slightly more elevated doctor's office experience. You'll get great staff and a very clean office conveniently located in Brickell. If you are looking for a more high-end white glove experience, it's probably worth it to spend extra for Forward or another more pricey service (though Forward has its own CONS list and certainly isn't perfect).

Amazing Doctor who cares and listens to you. Entire staff is wonderful and always go out of their…read moreway to help you.

He is the best ! He became not only my doctor but my friend, my family , a parent and a…read morepsychologist!! He cares for your health and you're well being and that's what matters in a doctor!! We need more humans beings like him. Trust me when I said this, you won't regret your choice! I'm super happy Dr. Santana thank you and your staff are a great TEAM !!!

I have been a client of Dr, Thierry Jacquemin for a long time now…read more Amazing human being, great energy. I've never had any issues, and all appointments I've had went great, the staff has also always been respectful and welcoming. He is knowledgeable in many areas. I've seen him for regular check and more robust/precise condition. I also do all my blood work, and other test there. Highly recommended -

My initial experience with Dr. Thierry was very positive, except for the long wait times. I visited…read morehim 2 or 3 times for a minor health issue, which was resolved. Later this year, I needed clearance for an upcoming surgery, which only required basic procedures like a blood test, EKG, an X-ray, and reviewing the results to confirm I was fit for surgery. My original surgery was scheduled for the end of July, but the hospital never received the necessary clearance documents from Dr. Thierry's office before the procedure. Since the surgery was rescheduled I only needed to repeat the blood work. I had the blood test done on Thursday morning, and it was sent to the lab. By Tuesday, I called Dr. Jacquemin's office, and the receptionist confirmed they had received the results, were preparing the documents, and would send them to the hospital that day--but they didn't. They failed to send them on Wednesday and Thursday as well. My surgery was scheduled for Friday morning. After another call to the office on Thursday afternoon, I was told, "We're working on it and sending it now" at ~3 p.m. I called the hospital 30 minutes later, and they still hadn't received anything. I called Dr. Jacquemin's office again, and they asked me to hold briefly. While on hold for 20-30 minutes, I biked to the office, where they finally told me, "We just signed your documents. We were waiting for the lab results and the doctor was with a patient". They lied to me because they had already confirmed on Tuesday that they had received the lab results. No apology, nothing. I spent nearly an hour there, making sure the hospital received everything. If you want to add a nerve-wracking experience on top of preparing for surgery, good luck dealing with this office.

Dr Ayala is always kind and attentive. He always listens and answers my questions. I don't feel…read morerushed at all. His staff is also great! They're very professional and efficient. I am so happy that my friend recommended him to me. I also highly recommend him to anyone that is looking for a new doctor.

Great experience at Dr. Ayala's office. The staff is professional and efficient…read more Dr. Teresa is my primary doctor and she is always attentive, takes her time, and explains everything clearly. You never feel rushed. Highly recommended.

La Dtra María C Ortega, es muy Profesional,Superbrillante,Su inteligencia te convence a Confiar en…read moreElla,Su Clínica está impecable,desde q entras notas la Organización, Su buen equipo de trabajo,el trato y una Música instrumental suave donde llegas a relajarte totalmente, la Decoración es preciosa,en Verdad yo he quedado Satisfecha Paciente Lisbet Para la Dtra,Muchas Bendiciones

First let me start off by telling you that the entire staff is awesome. Second, I have never had…read moreHealthcare Profesional of any kind, spend the amount of time with me that Dr. Ortega, did on my initial assessment . SHE ACTUALLY LISTENS!!!! Dr. Ortega's level of knowledge and expertise is evident from the moment you meet her. She is genuinely interested in helping you! I immediately knew I wanted her to be my primary care physician. I have been with Dr. Ortega for sometime now and I have to say that I am blessed to have met her. Since I started treatment with her, I have never felt better. She not only has me optimized me, she has optimized my life!!! Thank you Dr. Ortega, for going above and beyond also for your genuine quality of care!

Refills are often withheld unless an appointment for a checkup is scheduled. During a six-month…read moreperiod, there were no follow-up phone calls to assess patient status and minimal outreach overall. This pattern seems to recur specifically at the time of refill requests, creating pressure to book an appointment in order to receive medication. The communication through the Healow app has also been disappointing; responses from staff have been unprofessional and unhelpful. Overall, the level of service has been very POOR. The front desk staff are awful, Stephanie in particular. Called 5 times and was hung up on all 5.. again a doctors office with no customer service is not a good one I have worked in healthcare for nearly 20 years and have never experienced patient care handled in this manner. I would encourage prospective patients to be aware of these issues before choosing this practice. And last but not least if you disagree with them, they delete you off the Healow app with MY patient records and cut access to your medications..

Avoid this facility! You make an appointment to see the DOCTOR, pay to see the DOCTOR, call confirm…read moreyou will be seen by the DOCTOR, and end up with a nurse every single time. Never able to fully address your concerns, leave messages for the the doctor or his assistant to call you back and nothing. They treat you like a ping-pong ball. HORRIBLE service by all especially their receptionists!

I was referred to an endocrinologist by my PCP after an abnormal thyroid ultrasound. I'll admit I…read morewas hesitant to schedule with this office based on some reviews I had read, but appointments with Baptist Health and UHealth were booked out 3-6 months, while I was able to get an appointment here within 2 weeks with Dr. Dianelys Mendez. Scheduling through the practice's website (https://my-endo.com/services-2/endocrinology/ ) was very easy and convenient. Before my appointment, I emailed the office my lab work and ultrasound results. When I arrived, I was greeted by the staff and seen right at my scheduled time. The intake staff member was professional, courteous, and confirmed that all of my medical records had been received and added to my chart. Dr. Mendez was extremely thorough during my visit and took the time to answer all of my questions. I later returned for a thyroid biopsy, and the experience could not have gone better--again I was seen on time, and treated with kindness, professionalism, and respect throughout. I highly recommend Dr. Mendez and her office for their excellent care, professionalism, and efficiency.

My appointment went fine but the clinic manager Julie is too rude and loud towards patients and…read moreemployees I believe she needs more training on how to keep office voice & communication civil and professional. I felt like Julie was screaming from one side of the parking lot to the other side... Please let her know that I love this office, my Endocrinologist, the front desk personal as well as the guy that takes patients weight and blood pressure. Julie needs more training or she needs to be out of this office as a manager she is not

By far the WORST doctor's office I have ever been to. I have been requesting records for several…read moremonths now to send over to Baptist and they have not been sent over. I have spoken to several difference staff members and they all give me a different story. Some say it's been mailed, others say Baptist has not sent over request which they have. They always say they're going to call back and never do to follow up. Not pleased with the service this practice provides.

Warning for self-pay patients Do not go to any of Dr…read more Hoover's clinics if you don't have insurance. If you are self-pay, they will push unnecessary procedures and tests just to make you spend more money. For example, I was charged for a full doctor's visit just to have my PPD test read, and they even tried to get me to do an abdominal sonogram that wasn't needed. Be very careful -- if you decide to go to any of these clinics, make sure you ask exactly what procedures are truly required, because they will recommend testing and procedures you really don't need. I wouldn't give them a star!