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Buia Montserrat, MD

3.5 (4 reviews)

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8 years ago

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10 years ago

Been coming here for years...since 1993 and have waited OVER AN HOUR OR MORE every single time. Ughhhh!!! Waiting now as I write this.

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11 years ago

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Baptist Health Primary Care Kendall Breeze

Baptist Health Primary Care Kendall Breeze

3.6(9 reviews)
2.9 mi

Systemic Communication Failure and Unprofessional On-Site Staff…read more Although the in-office appointment with the physician was satisfactory, the follow-up and communication system for this Baptist Health-affiliated practice is significantly flawed. It may be considered dangerous. The only way to contact the office for any questions (such as prescriptions, lab orders, etc.) is through the general Baptist phone service. While this system works well for scheduling appointments, it falls short in addressing other patient needs. The doctor's office staff never delivers or returns messages taken by the call center. This occurred regarding an update needed for a lab order. After leaving multiple messages with no response, visiting the physical office location was necessary. The receptionist was rude, unprofessional, and dismissive. She refused to contact a nurse or help resolve the issue in person. Because there is no direct line of communication to a person at the local office, and due to the staff's rudeness and unresponsiveness, this practice poses a serious risk to patient care. If follow-up is needed, you will likely be ignored. Potential patients should seek care elsewhere until Baptist Health improves this system.

The doctors themselves are great. However . The staff treat ppl like garbage even when you call…read morethey take a message and hang up. They don't want to deal with you and this has been like that for years. It's hard to communicate with the doctors via app or through phone. Takes weeks to get a response. Very disappointing .

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Buia Montserrat, MD - familydr - Updated May 2026

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