Bad customer service they always hang up the phone on me and I'm trying to get my medicine and…read morethey don't even care how inhuman they are. those ladies you have on the front desk are super horrible.

I had a very disappointing experience at this clinic due to the front desk staff and customer…read moreservice. The doctor was great--knowledgeable and professional--but unfortunately, the administrative side was a nightmare. The front desk staff was rude and unhelpful from the start, both in person and over the phone. They gave me the wrong lab orders, and when I went to LabCorp, I had to wait for two hours because the clinic kept saying they would send the correct orders but never did.To make matters worse, they started ignoring my calls and even hung up on me when they realized it was me calling. I ended up calling and asking for manager directly where I was finally helped. If the front desk staff can't handle basic responsibilities like sending lab orders or answering calls professionally, it makes the entire clinic unreliable. Extremely disappointing.

Since 2014, I've had the same primary physician. Well, no longer! I recently made the switch to Dr…read more Denise Erdem on a coworker's recommendation and I'm happy I did. First and foremost, a gentle and kind woman, Dr. Erdem, speaks proper English. I know that seems silly to say, but this was a huge factor for me. I may speak Spanish, but I don't like getting medical explanations in that language. Some doctors, while bilingual in Spanish and English, naturally default into Spanish with me, and well, that's a major pet peeve of mine. Good thing I won't ever have this issue with Dr. Erdem - she's as English as they come being from England herself! Anyway, language issues aside, Dr. Erdem is one of those doctors who genuinely cares. She has a great bedside manner and truly hopes to only see you yearly. She won't call you in for every little thing. Not to mention that she believes in natural methods, too, and prescribes pills as a secondary method. Oh, and she's realistic when it comes to money. She will tell you herself to go to the lab to get bloodwork done if your insurance covers it. There's even a sign about it. Other than this, you should be aware that her office is in Coral Gables in a garage that you actually get free parking for being a visitor. Score! How often does that happen in Coral Gables? I think the only thing left to comment on is the office and its staff. Not much to say really. This was the quickest doctor's visit of life. In and out and it was glorious! I did go on a Monday though, so the staff didn't seem to be as attentive as I thought they should be, but eh, it was a Monday. All things considered, I had a great first impression, and well, if this great first impression proves itself correctly, I'm sure I'll update my review and up my rating.

I don't usually leave reviews but this company deserves a bit of attention. The front desk girls…read moremust of come straight out of a 1980's NYC DMV office. There lack of empathy for the customer is insulting. And whoever this Erdem is has no handle on her office. This places gets 2thumbs down. Yelp should have an option to give negative stars.

Dr. LURIE is the best Dr. anyone would ever want! Her…read moreoffice staff is the sweetest and you can actually feel the smiles from the moment you call! Lili and Natalia are always willing to answer any question we might have or concerns that might arrise. Emma is our go to nurse! And the kids LOVE HER! She always gives them a Bluey (or character du jur) bandaid of choice! All in all the best.

Hi, I hate to break some bad news to you folks out there, I'll rather run and avoid from very…read moreunprofessional office who works at front desk faculty staff, they wouldn't do anything for patients without doing any authority! Huge disappointment with how it turned out big disaster outcome by doctor office manners...... I loved Dr Susan J Lurie but her office has been making things hard for all patients included me...... be cautious and select someone who has overall five stars where it has all woth excellent patient care service without any trouble not even like those meanie women who works at front desk being lazy and stretchy!

Similar to Adele W, had a horrible experience with this "practitioner". Don't want to give her the…read morecredit and calling her a doctor! Ignored every issue. Was short and nasty and would never get into anything that she felt a "specialist" should handle. Completely worthless. Run away!!

This is the worst doctor - incompetent, nasty, and lacking compassion. And those are her good…read moretraits. Good luck. She would get 0 stars if I could do on this app.

A convenient place to get urgent care. Convenient parking,…read moreeasy access and por to service upon entrance. A cordial staff, very attentive and respectful service. Franco on the front desk did the initial registration as a breeze Taken inside within minutes by nurse Vitals and test done easy and quick The Doctor on duty examined and performed related tests. Overall I had a positive experience on this location and recommend this Urgent Care. The staff is trained with professionalism and care to treat patients. Clean facilities A very positive experience worth to share.

From the moment I walked in the door I was greeted and taken care of with great care. In Miami on a…read morelayover I had to visit herd and everyone was very kind and professional. I highly recommend.

Unfortunately, I hate announce sadness news for you all who goes to this office especially I…read morewouldn't recommend anyone who just had surgery, health matters, and other things according to medical needed in general. I find it pretty too sketchy, good to be true about this doc, Andrew J. Froster as disgraceful,aggorant, lack ofhelp, dishonest, and has no empathy for patient from what he or she is going through like myself ...... If I was in your shoes I'll switch for someone else better who take care after for patients well being bring out more positive energy with clean slate or go to your location where you can see different physican! Stay safe!

Tried this doctor for some basic concerns that I had. I went in for ONE visit only and he billed…read moreme as if it had been 2 visits. When I inquired about this, he said it s the way it had to be billed because he did more than a regular check up. All he did was check my vitals and ask me questions about my concerns. All he did was write down notes, he didn't even suggest any remedies or solutions. And I had to pay for an extra visit. I would give minus 5 stars if I could. Total waste of time and money.

The parking lot is next door or you can valet. Don't forget to get your parking ticket validated!…read moreYou will need time to go park then take the elevator to first floor and walk over to the medical building and take the elevator to the correct floor. Checkin on kiosk. Get your ID bracelet for every single appt. Then you will most likely wait a few hours before being seen. If they call you and ask if you can come earlier that doesn't mean they will see you earlier. I did that and that just meant sit in the waiting area longer. They have coffee and bathrooms in the lobby.

UN Health in Coral Gables offers an excellent healthcare experience from start to finish. They have…read moregreat doctors on site, and everything is designed to make your visit as comfortable as possible. The location is very convenient, right next to the Metrorail station, and if you're driving, they validate your parking so it's free. There's also valet parking available, which makes getting in and out very easy. Check-in is quick and simple thanks to automated kiosks that capture all your information, and accessing your medical records is straightforward, especially helpful when you're checking in on your own or managing follow-ups. The doctors are highly specialized and clearly know their fields, which makes it reassuring to hear their recommendations and explanations. The nurses and practitioners are just as cool, friendly, attentive, and knowledgeable. Definitively a center I will always try to go every time I need to if they offer the service I'm looking for. Bonus track: the piano playing in the background makes the environment even more relaxed, perfect for a patient who is under stress. The waiting area is comfortable and well maintained, and a really nice touch is the coffee machine on site, where you can make anything from an espresso to a regular American coffee while you wait. Also, there's an optical center onsite. Overall, UN Health combines excellent medical care with convenience, comfort, and a very patient-focused experience. Highly recommended.