Whereas 5 stars used to be reserved for a fancy restaurant or club, in times of "the crown" it's…read morereserved for a doctor who has Saturday hours! Dr. Raben has been my primary doctor for awhile now, and part of the reason I chose her is that she has Saturday hours for established patients without an extra fee as long as you have an appointment. Regular copayment is always better than an urgent care center copayment! She has a lab, x-ray & ultrasound machines in her office, which make it more efficient whether getting a routine physical or a diagnosis when you're sick. In addition to treatment, she also offers some nutrition related medicine such as the vitamin IV's, which I'm a believer in. Dr. Raben's also offered phone consults before it was trendy. Her staff is friendly and helpful in getting your appointments. Heads up, Dr. Raben is direct. Besides still keeping paper record like the old day her bedside manner is to the point and lets you know what you (and yours truly) sometimes might not want to hear about your habits and health. That's sometimes needed!

Similar to Adele W, had a horrible experience with this "practitioner". Don't want to give her the…read morecredit and calling her a doctor! Ignored every issue. Was short and nasty and would never get into anything that she felt a "specialist" should handle. Completely worthless. Run away!!

Bad customer service they always hang up the phone on me and I'm trying to get my medicine and…read morethey don't even care how inhuman they are. those ladies you have on the front desk are super horrible.

I had a very disappointing experience at this clinic due to the front desk staff and customer…read moreservice. The doctor was great--knowledgeable and professional--but unfortunately, the administrative side was a nightmare. The front desk staff was rude and unhelpful from the start, both in person and over the phone. They gave me the wrong lab orders, and when I went to LabCorp, I had to wait for two hours because the clinic kept saying they would send the correct orders but never did.To make matters worse, they started ignoring my calls and even hung up on me when they realized it was me calling. I ended up calling and asking for manager directly where I was finally helped. If the front desk staff can't handle basic responsibilities like sending lab orders or answering calls professionally, it makes the entire clinic unreliable. Extremely disappointing.

Dr. Alejandro Roca is an excellent and highly knowledgeable Internal Medicine physician. He is…read moreespecially knowledgeable in managing arthritis and pain, and I truly appreciate the time he takes to listen, explain things clearly, and provide thoughtful care. His office staff is professional, courteous, and welcoming. The office itself is exceptionally clean, comfortable, and beautifully decorated with great taste. I highly recommend Dr. Roca to anyone looking for a knowledgeable, caring, and professional physician.

We have been seeing Dr Roca and staff since 2003, my dearest wife had a huge problem with Arthritis…read moreand a few other ailments. He was highly recommended by a great Dr from Baptist Hospital in 2003. Dr Roca & Staff have always given us an excellent outstanding service with the greatest of efficiency & professionalism. We have always found Dr Roca & Staff up until a few days ago, to be extremely courteous, caring, kind, helpful and thoughtful with the greatest of empathy. Dr Roca and Staff are an excellent outstanding team who have saved my wife from many ailments, we can highly recommend them. We both are extremely happy with their services and we wish them an abundance of Blessings from our Mighty " GOD" in Heaven.

This is just going off my very short yet rude experience this afternoon. I made an appointment for…read morea physical a week ago, when I arrived I was informed I had to pay $$$ because I was a new patient and my insurance deductible had not been meant. Understandable. What I didn't appreciate was that this could've been informed to me prior to my appointment, because I provided them with everything at the time the appointment was made, and it wasn't. As I expressed this to the young lady at the reception all I got was attitude, which she gave me from the moment I walked in. If you are going to be rude and condescending then customer/patient service shouldn't be your thing!

Absolutely an amazing Dr. who is very knowledgeable, kind and patient. Her assistant is…read more outstanding as well alongside the young ladies at the desk that are very professional and polite and friendly. TEAM WORK MAKES THE DREAM WORK!!!

I have been a part of this group for well over 15 years now with zero complaints. When I became…read morepregnant with my first, and sadly miscarried, Dr.Miranda treated me with respect and empathy. Thankfully, I became pregnant again quite quickly and proceeded to be in their care until 24 weeks with Dr.Rodriguez. She is truly a wonderful woman and knowledgable doctor. Unfortunately, I transferred care due to their strict "No Doula" and "No Hypnobirthing" policy. When I asked my doctor about it, she said "dont waste your money" and "many of the L&D nurses at south miami are doulas" (not true). Per ACOG (American College of Obstetritian & Gynecology) "Evidence suggests that, in addition to regular nursing care, continuous one-to-one emotional support provided by support personnel, such as a doula, is associated with improved outcomes for women in labor". Hypnobirthing is also a proven pain management technique. So why do they have this policy? My guess is liability purposes. ("https://www.acog.org/clinical/clinical-guidance/committee-opinion/articles/2019/02/approaches-to-limit-intervention-during-labor-and-birth) This "no doula" policy, coupled with the fact that South Miami has an astronomically high c-section rate, were all red flags for me. I absolutely do not want a C-Section. So if you're preggers and looking to avoid the "Cascade of interventions" that come with labor, I would proceed with caution. Not to say it's not possible, but there are already policies at South Miami OBGYN that protect the medical group while also stripping the mother of options for their birth experience. Worth noting that when I transferred care to a different doctor I got a call from this office to the tune of "just to let you know, if it doesnt work out with the new doctor you can't come back to us for care". 5 star group for regular OB Care 3-4 Stars for pregnancy support

Extremely disappointing and unprofessional valet serviceI have been coming to this medical office…read moreregularly, and unfortunately, my experience with the valet service has been extremely disappointing. This is not simply a matter of the valet being "distant" or having a bad attitude. There is a very noticeable difference in the way I am treated depending on the vehicle I arrive in.When I come by myself in my regular car, the valet has told me, "You have to park your car yourself." On another occasion, when the valet area was very busy and there were many cars, he told me, "I'm going to do you a favor and park it for you today because we are full." A valet service is a paid service. Parking my car is not a "favor" being done for me.What makes this situation even more obvious is what happens when I arrive with my husband in his newer sports car. Even when there are empty spaces available, we are suddenly told that only the valet attendants are allowed to park that particular car. The attitude and willingness to provide the service completely change. It is very hard not to notice that the difference seems to be based on the fact that the car is newer, modern, and a sports car.I have also had an upsetting experience involving my mother, who was not treated with the basic courtesy and respect that any customer should receive. This is especially disappointing at a medical facility, where patients and their family members should be treated with patience and professionalism.I want to be very clear: I am not asking for special treatment. I am asking for the service I am paying for. If valet parking is offered and customers are paying for it, customers should not be made to feel as though parking their vehicle is a favor. There are usually two attendants working there -- one younger gentleman who is darker-skinned and another gentleman who appears to be somewhat older. I am mentioning this so management can identify the employees involved and actually look into what is happening at this location.I strongly believe the owner or management of Best NRG Parking Services Inc. should be aware of how their employees are representing the company. This type of behavior reflects very poorly on the business and can absolutely cost the company customers.Management should seriously look into how customers are being treated at this location. Everyone paying for valet service deserves the same respect and the same service, regardless of what they drive.

Choosing an OB-GYN is one of the most important decisions you'll ever make, and I'm so grateful I…read morechose Dr. Fielding. As a first-time mom, I had so many questions and worries, but he always took the time to listen, answer every question, and ease my anxiety. He made me feel like I was his most important patient. During my delivery, he was one of my biggest supporters. Whenever I felt scared, he reminded me that I could do it. My birth journey ultimately ended in a C-section, and he continued to encourage and reassure me throughout the entire process. I couldn't be happier with my experience or more thankful that I chose Dr. Fielding!

Had to book my GYN appointment 1.5 months in advance, only to be told the day before that I needed…read moreto reschedule. Showed up at 9:30 AM, waited over an hour, then was told to reschedule again (while I was in the waiting room)! On top of that, the long questionnaire made what would've been a 10-minute doctor visit feel pointless. Poor scheduling, long waits, and no parking. Completely unacceptable.

Dr. Buigas knowledgeable, is caring and it shows in her bedside manner. Excellent doctor all around!read more

Raring this office 3 stars just because Dr. Buigas is so nice and attentive. She listens and seems…read moreto be knowledgable. Very sweet doctor. It's really a shame that the staff is a mess and that they always overbook. I personally complained about this to the doctor in the past. There are never appointments available right away. When the day finally arrives, you are there for hours. The only thing that helped before was scheduling when office first opens, the earliest appointment they have, and showing up before the office even opens because there will be other people doing the same. Everybody waiting outside 15-30 mins before doors open. It's pretty ridiculous if you ask me. Again, no complaints with the Doctor. I just don't have hours to spare at any appointment.

There is an annual fee, but you get concierge service for it. I had a UTI when I was traveling in…read moreTN, and within a half an hour, she had called in a RX to the CVS near my hotel, and an hour later, I was hiking again. It was miraculous. She genuinely cares about her patients. Takes time with each one. But the best thing is, when you have a (non-life-threatening) emergency, she will help you quickly.

After a recommendation about how great Dr. Young was, we decided to switch doctor. After our…read moreinitial visit and labs, my wife and I never received a follow-up. I called the office and she was on vacation. She never called back. She totally forgot about us as new patients for 3 months (!). So we found somebody else who actually cared about her patients.