I hired Roto-Rooter for water mitigation services after a leak at my home in Durham, NC. While the…read moretechnician arrived promptly, the billing process has been deeply troubling. They began work without approval from me or my insurance company, and later classified the job as an "emergency" -- despite the fact that it was scheduled during regular business hours. This appears to have been a deliberate move to justify inflated charges. Their invoice included questionable fees: an unjustified emergency service charge, inflated equipment monitoring hours, and duplicate charges for equipment that may have simply been relocated between rooms. I submitted a detailed written dispute and requested a revised invoice. Despite multiple follow-ups, Roto-Rooter has not responded. To make matters worse, they submitted billing after my insurance claim was closed, meaning I'm now being asked to pay out-of-pocket for charges that should have been handled properly from the start. This lack of transparency and accountability is unacceptable. I'm sharing my experience to warn others: get everything in writing, scrutinize the invoice, and don't assume your insurance will cover what they bill.

From the owner: Same Day Availability. Free Estimates & No Trip Charge for Nights and Weekends…read more When you need an emergency plumber near me in Chapel Hill or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

My mom hired A Healthy Home to encapsulate her basement, and to add a dehumidifier to her basement…read more Brent & his crew did a fantastic job! My husband was an HVAC installer for 30 years, and said it was the nicest job of encapsulation he had even seen. The difference in the air in her stand up basement is incredible! I would feel comfortable storing just about anything down there. Thank you, A Healthy Home!

From the owner: A Healthy Home is a family-owned & operated business providing cutting-edge solutions to your…read morehomes' moisture and mold problems. Today, A Healthy Home is a leader and innovator in the field of Crawlspace Encapsulation & Mold Remediation. Serving the Triangle, Chapel Hill, Cary, Mebane, Hillsborough and Apex, NC

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

If I could less than a star I would. Please do not use this company! we had a fire on 12/25/2021…read moreand did not get our house back until 3/31/2023! Their subcontractors were absolute the worst of the worst. We are still dealing with them because our hardwoods are so messed up. They will not take responsibility for the work even though they know they put us through hell for 17 months. I am sure this review will get deleted just like they have other reviews I have left.

We had water damage in our house and could not be happier with the response we have received from…read moreAPR. we had the best techs: Chris, Juan and Francisco taken care of us. They were pleasant, respectful, clean (while working and their appearance), funny and just all around great guys. Hands down I would recommend this company to anybody!

UPDATE: Just wanted to add a chronological update on where…read morethings are now since I posted my original review - a request by Ron. On Apr 20 - Ron asked me if I want him to send the invoice for the remaining $250 and I reiterated that he still had things to fix as he promised to earn that money (Also pointed that out in the invoice he sent and I paid Apr 14 on the same day). On Apr 21 - Ron replied "Such a sad mistake" On Apr 22 - I receive an invoice for $250 final payment (Ron later claims that was auto generated) Apr 23-Apr 29 - (7 full days of no communication from Ron) Apr 30 - Ron sent me a message that he ordered a new box for the cabinet to make it work - he mentions my original review. Then says "I suppose I'll send the box back. But I really didn't think you were like that man. I wish you guys the best". Followed by "You going to update that?" a few mins later. I did not see his message until the weekend and was going to respond during the week. May 4&5 - We start communicating via yelp chat, communicating with Ron still difficult. Will not include all the details, but in summary the good thing is he has acknowledged the alignment issue and that I do not need to pay the $250 until the alignment issue with the sink is addressed (Reason I am bumping the rating to 3 stars). I in return will be waiting for a written proposal from him on the work that needs to be done to address the alignment and a timeline from him. May 8 - Ron replied back to my review update with a claim that "This review was posted before the job was complete. As noted by the reviewer themselves, they were instructed to withhold the final $250 until the last minor alignment touch-up was finished. That was a professional courtesy--not a refusal to finish the job. It ensured the client had leverage and zero risk. We never asked for full payment before the work was completed.". This would have been true if he did not turn around and said otherwise on April 15. I am attaching a screenshot of a txt message from Ron where he claims that the work was already completed. Original Review posted Apr 20, 2025: Found out about them on yelp with all 5 star reviews - now all of those gone? Scope of work was Repair cabinet, floor, faucet, subfloor, remediation, and other items damaged due to water leak. They quoted a price of 4-5k for all the work. So on the good part.. work looks good on floor replacement of 17 boards (boards were extras from original install), repaired cabinet box looked good pre-install. They were able to start work immediately on the same day which a few other companies were not able to do. Now on the bad part.. really bad communication/scheduling - Alan did most of the work but comms went through Ron. There were multiple times where I expected them to show up but they never did and getting clarity on scheduling was really bad. I understand people get sick and other possible life events but at the very least let people know you won't be able to make in the original day/time provided. In addition the final price (5750) was provided via txt on the day they were supposed to finish up, Alan and another person was in the house trying to complete the work but did not mention anything while the new price came from Ron which I did not see until the next day. I undestand that projects overshoot cost but the way they did it without confirmation and timing was really bad. Now the worst part is they refuse to fix an alignment issue on the sink based on how they installed it. Even after Ron agreed that Alan will fix it (holding 250 back until he does) on the same day they completed install. They then said it was because of the new faucet (It is not). Now they are insisting that work was properly done and to pay the remaining 250. Neutral part - they ended up not having to replace the subfloor because things dried up pretty good supposedly after they ran the dehumidifier unit under the crawl space for a few days and then moved it up to the kitchen for a few more days but the floor boards were glued down which made a labor/cost a wash according to Ron. Things look weird on how they redid the sink support and plumbing but I guess it works (planning to get things inspected)? Originally told about a week to fix everything but work (excluding alignment issue) finished in a little over 2 weeks still not too bad hence neutral on my end. On hindsight, I should have insisted on a written contract which would have brought clarity on scope and timing of work or even a t&m contract instead.

Top Dog is honest, transparent, professional and gets the job done. I have unfortunately had to use…read morethem twice over the past year and they have done amazing work. In both instances, they were able to dry out the damage and prevent further damage. The team does a good job assessing the situation and placing the appropriate equipment to address wet areas. I highly recommend Top Dog Restoration if you have any water damage.

Leonine was contracted by our housing provider to "check our outlets" but Leonine realized the…read moreissue was outside their scope and directed us to contact our energy provider because the issue was outside the home. Our home had partial power due to our home losing "a phase"The local energy provider fixed the issue. Leonine returned to fix the breaker panel. Mr. Tim came out and was a model of professionalism. I asked for his credentials, he presented them. Any question I asked, answered deftly. He helped to get my home fully functional when the heat was out and the HVAC still needed to be repaired, he made the call and facilitated the HVAC service. That is how you not only do your job but take care of people. They are a true Service to the community.

DO NOT USE THIS COMPANY!!! I am a landlord that was provided this company via Lessen and RentRedi…read more Their technician came for a backup toilet issue. The tech claimed to have unclogged the drain, but my tenant still could not use the toilet. Their notes claimed the sewer line from the house to the street was clogged by tree roots (there are not trees near my line) and a collapsed pipe. I tried to contact the rep to ask about a time to finish the job (Friday, October 17th). She told me they were really busy and would call me back end of day. That did not happen. I called them again the next day (Saturday, October 18th), mailbox was full and no contact. Had to call another plumber to resolve the issue. The other plumber sent pictures of the sewer line, no collapsed line and no tree roots. Fast forward to today (Monday, November 3rd), I noticed a charge on my credit card from Lessen/RentRedi for services from Leonine. Therefore, I will be seeking a reversal of charges on my card because you all did not complete the job and left my tenant without a working toilet and had no intentions of coming back to fix it.

Our plumber, John, was super friendly, fast, and helpful. He went above and beyond with information…read moreand made us feel confident about our decision. The downside is with the obscene expense from the Water Restoration department. $900 to have two fans and a dehumidifier running in our kitchen for three days. It was about 45 minutes worth of work from a separate crew to inspect and install. How can Roto Rooter justify such a crazy charge!?

I called roto rotter originally to fix the leak underneath my tub in the master bathroom. The…read moreoriginal owner of the house did not pipe it up correctly and when I went to replace the drain the piping broke. I called them and they sent someone out the next day. The person that was sent looked at and tried to fix the issue but did not have the right tools. So he indicated that they would send someone else out. Two days later the next technician came out and indicated that I needed some specialty parts ordered and that he would order the parts and install them on his next visit. During the next visit two new technicians came out and indicated that a specialty part was needed. So I told them thats what the last technician indicated as well and to check to see if the parts were ordered. Turns out the parts were not ordered. So the two new technicians ordered the new part and when it arrived the day later they went to install it. This fixed a majority of the leaks but there was a smaller leak an the part that was not replaced. So i called and they sent another technician out (5 total different technicians). He indicated that it was not leaking from the parts that were replaced and that would not be covered by the exiting quote. I said this was ok and that I wanted to have the smaller leak fixed regardless since my expectation is that there are 0 leaks under my house. He told me that the 2 technicians that installed the fix for the major leak would be sent out to assess the situation. Well I got a call from the manager this morning that they would not be fixing the smaller leak and that the technicians would not be coming to my house anymore to fix additional leaks. Additionally, the manager indicated that I did not want to pay to have the leaks addressed which is a straight up lie. They told me "Go look somewhere else to get your leak addressed". So now I am out 900 and still have a leak in my crawl space under my tub and a company that does not want to fix the issue I called about. This all took place over two weeks and has been extremely frustrating. DO NOT USE THIS COMPANY IF YOU WANT TO HAVE YOUR ISSUES RESOLVED!

Had a toilet leak with hardwood damage. Jake was quick to answer the call. Landon arrived quickly,…read moreevaluated the situation and navigated me through the mitigation, repair and insurance process. I value their integrity. 5 star

Jake came by my house this morning to try to find out where/how water was seeping under my living…read moreroom hardwood floor in two corners. He spent an hour looking/digging around the area until he finally solved the mystery-- water was coming through a couple tiny holes in the bottom of the exterior door casing. We confirmed it by pouring water on those spots and watched as it dripped inside. Crazy. Very friendly, thorough service and an incredibly reasonable price. Thanks, Jake! I will definitely call you again if I ever have water damage issues in the future, and will recommend you to friends. Oh, and he fit me into his schedule the day after I called him. I appreciate that.

Recently, we had a pipe burst in a wall that ended up causing some serious damage to our hardwood…read morefloors. Once we figured out the problem, we called Paul and Ken at Restoration Now. Even though it was Saturday, they came out right away to fix the problem and mitigate further damage. That really impressed us! Paul and Ken have a lot of experience in water and fire damage and they couldn't be more professional and personable. They got us a detailed estimate to repair all of the damaged areas very quickly so that we could move forward. I wouldn't hesitate to recommend calling Restoration Now (919-528-2001) if you need help recovering from water or fire damage.

From the owner: We are a damage restoration company in Raleigh, NC specializing in water damage restoration, smoke…read moreand fire damage, storm recovery and more. Our highly trained and skilled local restoration experts have over thirty years experience offering full-service disaster restoration and restoring Raleigh properties. Working with all insurance companies, we handle the entire process from beginning to end. Don't hesitate to call Restoration Now in Raleigh, NC today. We are standing by day and night ready to help!

All I can say is WOW. These folks are so professional and knowledgeable, and reasonably priced on…read moretop of it all. Caesar and crew did a top notch job for us and we can't be more pleased. In this day and age it's great to find contractors with their work ethic.

I don't even know where to start with how pleased I am with my experience with Ramos Waterproofing…read moreand Crawlspace Sealing (RWCS). I had seven quotes and RWCS was hands-down the best one. We just bought our first home and did not fully realize the extent of issues in our crawlspace. After fixing the drainage issues from outside, we had them come in and finish everything off. Taking on such an expense after putting so much money into buying a house was so anxiety producing. Caesar answered my bajillion questions and never seemed irritated or bothered. He responded so quickly. I feel like there should've been a line item on my quote for "world's most annoying customer who asks so many questions." Caesar and his crew were prompt, efficient, and cleaned up every single day. We did our job in two stages. Over two he did the inside French drain, removed vapor barrier, nasty insulation, installed the sump pump where it should've been installed to begin with, mold remediation, and got a dehumidifier installed. We had to go out of town right after this happened and he was so kind to go over and check our crawlspace during a rain to make sure that we 100% fixed our outside drainage issues once we saw that we solved our outside problems, he came back today and finished the full encapsulation. It is perfect. I can finally breathe and start to enjoy my new home. Thank you so much and sorry for all my questions lol I will sing this company's praises for as long as I can!