Hello Homeowners, be careful with arco, arco is a company that doesn't pay the subcontractors, they…read moreare scammers, don't trust this company, they don't do everything they promise to the homeowners, this is a company, the insurance should take them out the network.

My insurance company utilizes Arco for estimates. I elected to go with them for repairs after my…read moreinsurance company asked. There were issues immediately with low estimates and miscalculated material costs. Because of that my insurance company has had to issue multiple checks, costing me both time and money. In terms of the actual work, roof flashing was skipped entirely upon roof replacement, later identified as a flooding hazard. Also, the roofing shingles were supposed to be Dark Gray and they were installed Light to Medium Gray. I could probably have pushed the problem but decided against it. For ceiling damage, the worker subcontractors interpreted the work as painting only even though the estimates stated sheet rock replacement, so that had to be rescheduled. For another ceiling on the 2nd floor, after the work was finished, there were scuffs and small dents and the project manager accused me of fabricating the damage. Lastly, one window screen was not installed flush with the window and was later corrected. It has been a full year and works remain incomplete.

UPDATE: Just wanted to add a chronological update on where…read morethings are now since I posted my original review - a request by Ron. On Apr 20 - Ron asked me if I want him to send the invoice for the remaining $250 and I reiterated that he still had things to fix as he promised to earn that money (Also pointed that out in the invoice he sent and I paid Apr 14 on the same day). On Apr 21 - Ron replied "Such a sad mistake" On Apr 22 - I receive an invoice for $250 final payment (Ron later claims that was auto generated) Apr 23-Apr 29 - (7 full days of no communication from Ron) Apr 30 - Ron sent me a message that he ordered a new box for the cabinet to make it work - he mentions my original review. Then says "I suppose I'll send the box back. But I really didn't think you were like that man. I wish you guys the best". Followed by "You going to update that?" a few mins later. I did not see his message until the weekend and was going to respond during the week. May 4&5 - We start communicating via yelp chat, communicating with Ron still difficult. Will not include all the details, but in summary the good thing is he has acknowledged the alignment issue and that I do not need to pay the $250 until the alignment issue with the sink is addressed (Reason I am bumping the rating to 3 stars). I in return will be waiting for a written proposal from him on the work that needs to be done to address the alignment and a timeline from him. May 8 - Ron replied back to my review update with a claim that "This review was posted before the job was complete. As noted by the reviewer themselves, they were instructed to withhold the final $250 until the last minor alignment touch-up was finished. That was a professional courtesy--not a refusal to finish the job. It ensured the client had leverage and zero risk. We never asked for full payment before the work was completed.". This would have been true if he did not turn around and said otherwise on April 15. I am attaching a screenshot of a txt message from Ron where he claims that the work was already completed. Original Review posted Apr 20, 2025: Found out about them on yelp with all 5 star reviews - now all of those gone? Scope of work was Repair cabinet, floor, faucet, subfloor, remediation, and other items damaged due to water leak. They quoted a price of 4-5k for all the work. So on the good part.. work looks good on floor replacement of 17 boards (boards were extras from original install), repaired cabinet box looked good pre-install. They were able to start work immediately on the same day which a few other companies were not able to do. Now on the bad part.. really bad communication/scheduling - Alan did most of the work but comms went through Ron. There were multiple times where I expected them to show up but they never did and getting clarity on scheduling was really bad. I understand people get sick and other possible life events but at the very least let people know you won't be able to make in the original day/time provided. In addition the final price (5750) was provided via txt on the day they were supposed to finish up, Alan and another person was in the house trying to complete the work but did not mention anything while the new price came from Ron which I did not see until the next day. I undestand that projects overshoot cost but the way they did it without confirmation and timing was really bad. Now the worst part is they refuse to fix an alignment issue on the sink based on how they installed it. Even after Ron agreed that Alan will fix it (holding 250 back until he does) on the same day they completed install. They then said it was because of the new faucet (It is not). Now they are insisting that work was properly done and to pay the remaining 250. Neutral part - they ended up not having to replace the subfloor because things dried up pretty good supposedly after they ran the dehumidifier unit under the crawl space for a few days and then moved it up to the kitchen for a few more days but the floor boards were glued down which made a labor/cost a wash according to Ron. Things look weird on how they redid the sink support and plumbing but I guess it works (planning to get things inspected)? Originally told about a week to fix everything but work (excluding alignment issue) finished in a little over 2 weeks still not too bad hence neutral on my end. On hindsight, I should have insisted on a written contract which would have brought clarity on scope and timing of work or even a t&m contract instead.

Top Dog is honest, transparent, professional and gets the job done. I have unfortunately had to use…read morethem twice over the past year and they have done amazing work. In both instances, they were able to dry out the damage and prevent further damage. The team does a good job assessing the situation and placing the appropriate equipment to address wet areas. I highly recommend Top Dog Restoration if you have any water damage.

I requested a deep clean move out services. They did an outstanding job. Everything was done as…read morestated and on time. With it.

Awesome company! We had a moldy smell in our Bonus Room. Jacques came by and found an issue with a…read moreleaking shower that was adding moisture inside the walls. The shower was repaired, and the inside wall areas were dried out. Mold remediated. There was always great communication, and the cost was very reasonable. Hire with confidence.

This company is great! The owner, Jacques, is just fabulous! Our dishwasher leaked and the…read morehardwood floors buckled. I was given Jacques number from Wake Forest Plumbing. Thank goodness. He called and came out within 24 hours. His price was great and he took care of everything! When I say everything I mean, the insurance company, the flooring guys, etc. He did a great job and called when he said he would and came out when he said he would! I highly recommend this company !! Jill- Raleigh NC

I am on a mission to tell as many people as possible how wonderful this service is. I had 2 rooms…read moreof carpeting done and 2 chaise lounge chairs that are off white in color. They did not take a lot of time doing the floors, and the floors are so impressive. I have had them done by a different company before and within a few days I could barely tell I had them done. Paul and Joe came out to do the work, they were about the business and a pleasure to have in my apartment. I had a problem with one of the chairs, but they worked that chair and got it looking and smelling right! Wayfair is the company that sold the chair to me that way. The work is really good for the money that is not a lot. I plan to use them again for my dryer duct to be cleaned and for my wood floors to be cleaned. Highly recommend them.

I am very enthusiastic to refer Raleigh Durham KWIKDRY TOTAL CLEANING. The work I had done was Tile…read moreand Grout, and the results were utterly amazing to me! Their small business is very responsive. The process is time-consuming; Dominic was here over 4 hours for my small laundry and guest bath floors. I don't have before pictures, but imagine 4.5+ years of steady use, shoes, bare feet, dog feet, wheelchair, walker, crutch, and many natural and chemical cleaning solvents that never quite did the trick. The after pictures are below. I can't wait for Dominic to return for my master bath work. Do email raleighdurhamkwikdry@gmail.com for details! Cheers!

Kevin did some major HVAC repair/changeover work for me and I was very pleased with the results…read more Would not hesitate to use his services again.

Highly Recommend!…read more Kevin has been my go to guy for HVAC maintenance. He has also replaced my hot water heater and kitchen faucet. Very knowledgeable and efficient.

CraftsmanDirect fixed my window leak, replaced the rotten wood, caulked, cleaned the window, and…read moreremoved fungus from the exterior concrete ledge. They came on time and did an outstanding job. I can't recommend them highly enough.

Lee and Ricky did an excellent job recaulking my shower. Lee coordinated for Ricky to arrive…read morebefore the scheduled time, and Ricky immediately started working on the shower. He did an excellent job! It was difficult finding someone to recaulk my shower, because others just wanted to replace my show which was not necessary.

They consistently go above and beyond to do great work. Little things like making sure to complete…read moreclean the dishrack and vacuum the shoe closet show that they are dedicated to doing a great job each time. Pricing, scheduling and overall communication are great! Highly recommend!

Emma and her crew(s) are top notch/completely professional cleaners, who always go above & beyond…read more They are incredibly polite and astonishingly efficient. The *only* time we had an issue Emma - personally - handled it very next day & was very apologetic. She/they are also excellent communicators, who reply very fast. Would STRONGLY recommend for any/all your cleaning needs/wants.