Restoration 1 of Durham Raleigh provided great services to help me with a pipe break. I would…read moredefinately call them again if i needed!

Take pride in what they do and stop ripping off unsuspecting homeowners. They created fictitious…read moreinvoices and claim it's a standard form that they use and the technician checked everything off.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

Quick response and reasonable rates. Case closed as amazing to work with and helped me understand…read moreour options with our garbage disposal

Dominick from Roto Rooter came out to help me solve water leak from my washer. He was so polite,…read moreefficient, professional, kind and respectful!! I highly recommend him for any job!!

We noticed 2 business days before Christmas that sewage had backed up into our crawlspace. We had a…read morehard time finding a plumber, but finally found Optimal Plumbing (highly recommend), who came and fixed the plumbing issue the same day - within a few hours of first contacting them. Upon assessing the issue, Optimal Plumbing suggested that we call APR to handle the rest of the cleanup. I emailed Bernice at APR, who promptly replied. We then talked by phone briefly so that I could further explain the situation. APR dispatched someone within a hour. Tim and another gentleman were excellent to work with. Tim explained what they would be doing in terms of assessing the crawlspace to help prepare an estimate. Furthermore, he explained how the rest of the process would play out if I chose to move forward with their quote. He was the perfect mix of friendly, knowledgeable, and professional. APR was able to send me an itemized estimate within 2 hours of Tim's visit, and I was happy to move forward with their (very reasonable) quote. Tim and the other employee returned the next business day to complete the cleanup, and they did an absolutely phenomenal job. My crawlspace looks better than it ever has before, and they were very respectful of the rest of my property while getting the job done. Not a single thing was left behind. Following the cleanup, I also communicated briefly with Cindy about options for paying the invoice, and she was just as friendly, helpful, and responsive as the other employees. Overall, we were highly impressed by APR. While I hope I never need to use their services again, I would not hesitate to do so. A+ all around.

They use inferior subs and don't stand behind their work. A sub cut a pipe behind my master bath…read morevanity and covered it with drywall. The leak was slow but after 3 years it showed up through mold and mildew behind the vanity. APR did nothing!

UPDATE: Just wanted to add a chronological update on where…read morethings are now since I posted my original review - a request by Ron. On Apr 20 - Ron asked me if I want him to send the invoice for the remaining $250 and I reiterated that he still had things to fix as he promised to earn that money (Also pointed that out in the invoice he sent and I paid Apr 14 on the same day). On Apr 21 - Ron replied "Such a sad mistake" On Apr 22 - I receive an invoice for $250 final payment (Ron later claims that was auto generated) Apr 23-Apr 29 - (7 full days of no communication from Ron) Apr 30 - Ron sent me a message that he ordered a new box for the cabinet to make it work - he mentions my original review. Then says "I suppose I'll send the box back. But I really didn't think you were like that man. I wish you guys the best". Followed by "You going to update that?" a few mins later. I did not see his message until the weekend and was going to respond during the week. May 4&5 - We start communicating via yelp chat, communicating with Ron still difficult. Will not include all the details, but in summary the good thing is he has acknowledged the alignment issue and that I do not need to pay the $250 until the alignment issue with the sink is addressed (Reason I am bumping the rating to 3 stars). I in return will be waiting for a written proposal from him on the work that needs to be done to address the alignment and a timeline from him. May 8 - Ron replied back to my review update with a claim that "This review was posted before the job was complete. As noted by the reviewer themselves, they were instructed to withhold the final $250 until the last minor alignment touch-up was finished. That was a professional courtesy--not a refusal to finish the job. It ensured the client had leverage and zero risk. We never asked for full payment before the work was completed.". This would have been true if he did not turn around and said otherwise on April 15. I am attaching a screenshot of a txt message from Ron where he claims that the work was already completed. Original Review posted Apr 20, 2025: Found out about them on yelp with all 5 star reviews - now all of those gone? Scope of work was Repair cabinet, floor, faucet, subfloor, remediation, and other items damaged due to water leak. They quoted a price of 4-5k for all the work. So on the good part.. work looks good on floor replacement of 17 boards (boards were extras from original install), repaired cabinet box looked good pre-install. They were able to start work immediately on the same day which a few other companies were not able to do. Now on the bad part.. really bad communication/scheduling - Alan did most of the work but comms went through Ron. There were multiple times where I expected them to show up but they never did and getting clarity on scheduling was really bad. I understand people get sick and other possible life events but at the very least let people know you won't be able to make in the original day/time provided. In addition the final price (5750) was provided via txt on the day they were supposed to finish up, Alan and another person was in the house trying to complete the work but did not mention anything while the new price came from Ron which I did not see until the next day. I undestand that projects overshoot cost but the way they did it without confirmation and timing was really bad. Now the worst part is they refuse to fix an alignment issue on the sink based on how they installed it. Even after Ron agreed that Alan will fix it (holding 250 back until he does) on the same day they completed install. They then said it was because of the new faucet (It is not). Now they are insisting that work was properly done and to pay the remaining 250. Neutral part - they ended up not having to replace the subfloor because things dried up pretty good supposedly after they ran the dehumidifier unit under the crawl space for a few days and then moved it up to the kitchen for a few more days but the floor boards were glued down which made a labor/cost a wash according to Ron. Things look weird on how they redid the sink support and plumbing but I guess it works (planning to get things inspected)? Originally told about a week to fix everything but work (excluding alignment issue) finished in a little over 2 weeks still not too bad hence neutral on my end. On hindsight, I should have insisted on a written contract which would have brought clarity on scope and timing of work or even a t&m contract instead.

Top Dog is honest, transparent, professional and gets the job done. I have unfortunately had to use…read morethem twice over the past year and they have done amazing work. In both instances, they were able to dry out the damage and prevent further damage. The team does a good job assessing the situation and placing the appropriate equipment to address wet areas. I highly recommend Top Dog Restoration if you have any water damage.

Took care of problem but tech was 3 hrs later than expected. Not techs fault but still frustrating.read more

I called roto rotter originally to fix the leak underneath my tub in the master bathroom. The…read moreoriginal owner of the house did not pipe it up correctly and when I went to replace the drain the piping broke. I called them and they sent someone out the next day. The person that was sent looked at and tried to fix the issue but did not have the right tools. So he indicated that they would send someone else out. Two days later the next technician came out and indicated that I needed some specialty parts ordered and that he would order the parts and install them on his next visit. During the next visit two new technicians came out and indicated that a specialty part was needed. So I told them thats what the last technician indicated as well and to check to see if the parts were ordered. Turns out the parts were not ordered. So the two new technicians ordered the new part and when it arrived the day later they went to install it. This fixed a majority of the leaks but there was a smaller leak an the part that was not replaced. So i called and they sent another technician out (5 total different technicians). He indicated that it was not leaking from the parts that were replaced and that would not be covered by the exiting quote. I said this was ok and that I wanted to have the smaller leak fixed regardless since my expectation is that there are 0 leaks under my house. He told me that the 2 technicians that installed the fix for the major leak would be sent out to assess the situation. Well I got a call from the manager this morning that they would not be fixing the smaller leak and that the technicians would not be coming to my house anymore to fix additional leaks. Additionally, the manager indicated that I did not want to pay to have the leaks addressed which is a straight up lie. They told me "Go look somewhere else to get your leak addressed". So now I am out 900 and still have a leak in my crawl space under my tub and a company that does not want to fix the issue I called about. This all took place over two weeks and has been extremely frustrating. DO NOT USE THIS COMPANY IF YOU WANT TO HAVE YOUR ISSUES RESOLVED!

I had a small fire in my garage. they came out right away and even did most of the negotiations…read morewith my insurance company.

We had several rooms with some mold buildup so called another company first that offered to fix the…read moreproblem for $350. I knew this could not be a good and professional job at that price. I then talked to Anthony with ServPro who came out promptly and gave me a detailed explanation of what they would do. It was more money but it was going to be a professional job. The crew came out on time and the 3 men did the work and cleaned up after themselves. They left 3 big blowers for 3 days to clean the air. Anthony came back and inspected the work so I feel very confident in the quality of the job.