I was so delighted to find out that Steve Malawer, my audiologist of over 20 years, was now…read moreaffiliated with Community Hearing Services in Yonkers. The most patient centric audiologist that I've ever dealt with, he's simply the best. The patient always comes first and you can be sure that whatever device he suggests is the right device for that patient. He has no allegiances to specific brands, only to the patient. I've looked long and hard for that level of support and care and am simply delighted that he's nearby. And if you're not happy with the adjustments, you can always return for further adjustments and refinements. JG

I have been going to their Yonkers office. The audiologist is very thorough , knowledgeable and…read morepleasant. I was extremely pleased with the attention paid to my hearing problem, the very thorough testing and discussion, and the suggested remedy. Follow-up after receiving my hearing aids was excellent. The office staff ( one person, front desk) is very nice and efficient.

I am very happy with my experience. As a first time client, I was warmly greeted by Barbara at the…read morefront desk. She understood the problem with my hearing aids and was able to quickly plan the resolution. I had to leave but received a call within one half hour that my hearing aids were repaired and ready for pick up. Also, she was most helpful with receipts and information that I needed. Thank you Barbara and Dr. Dold for such great service!

I have been a long time patient of Audiology Associates of Westchester and while we have recently…read moremoved into Manhattan, I still return to see Dr. Caitlin Dold, who is such a caring and dedicated audiologist, I'd be nuts to leave! When I was in my late forties, I was sent to the audiologist by my children and wife who were concerned that either I wasn't listening to them or hopefully, I needed a hearing aid! Fortunately, i needed hearing aids! Perhaps it was all those rock concerts or blasting my stereo but over the years as hearing aids have become more sophisticated, my hearing and relationships with my wife and now, grown children has improved! I also really urge my friends to not look for bargains when it comes to investing in hearing aids. There is a huge difference in quality and care that you won't get at the Big Box Warehouse Stores!.

After a horrendous experience at another hearing device outfit, I visited Emily Esca. What a…read moredifference! The hearing test took 20 minutes instead of 2.5 hours. Dr. Esca diagnosed my hearing loss and suggested my getting top-of-the-line hearing aids for $1000 less than the other place on a half-price sale. Dr. Esca knows what she is doing. She's professional and approachable with patients' questions about follow-up, costs, and recommendations.

Dr. Esca was very cordial and in a relaxed manner revealed her proficiency in audiology. After a…read moreseries of diagnostic tests, Dr. Esca in a clear professional manner explained in detail what the results revealed. She examined the current hearing aid being used and adjusted it for optimal performance. Although the results indicated a diminished hearing acuity, Dr. Esca did not attempt to talk me into purchasing new hearing aids, but take a wait & see method if the current hearing aid adjustment would improve in the coming weeks. She also made suggestions to facilitate wearing the hearing aid consistently. I strongly recommend Dr. Esca at Listen Hear Diagnostics. Dr. Esca is very focused, supportive, and accommodating. She displays concern and compassion for her patients. Note: There is street parking available.

Nothing to do with whether she is a good audiologist because I cancelled my appointment after…read moredealing with their totally disorganized process. I had called at least a week in advance to set up an appointment for next Monday morning. I told the person in the office I had BC/BS and she said if PPO they accepted it. SHE did not ask me to send a copy of the card back and front. She did say to download their form to fill out and bring in, and to make copy of Covid card front and back to bring in. I get a call at 12:30 today (Friday) from Dr Gavin. In a rather irritating, accusatory voice tells me that she does not have a copy of my BC/BS card and needs that to keep my appointment or she will cancel it. If I knew this over a week ago I would have sent it in. I said I was in area and would drive it over so can take a picture. When I get there, she comes to front and says she also needs my Covid card copy in addition to my BC/BS card. I had Excelsior on phone..no acceptable. Totally disorganized and her attitude didn't help. I told her to cancel appt.

I continue to see Dr. Gavin, Mr. Gavin and Rachel for follow up to my hearing issues and they…read morecontinue to provide such good care. From speaking with Rachel to make appts, or needing clarification about paperwork etc, she quickly responds, is clear when explaining things and so helpful. Mr. Gavin is always patient and friendly and willing to replace parts of my aids when needed. And, Dr. Gavin is so on top of my situation and truly interested. She offers good and sound advice, she shares info and makes suggestions whether it be about dr referrals or ways in which to improve the use of my hearing aids. It is just so nice to have local health providers that really "know you" and take their time in working with you. Lastly, Dr. Gavin asks me to share dr. reports and MRI results regularly with her so that as she says, "she can learn from them"! How cool is that; after a life long career as an audiologist, she is still interested in learning her craft so that she can be even more helpful to her patients! Thanks so much to all of you.

I have worked with Bonnie off and on for what seems like two decades now. I have come across a slew…read moreof audiologists, mostly in connection with ENT doctors I've visited over the years. Bonnie is head and shoulders better than any other audiologist I've spent time with. For one, her hearing exams are easily 3 times as long and far more thorough than other audiologist exams I've had. She always takes the time to be thorough and complete, answering ever question I throw her way, and she works a problem until it's solved to the best of her ability. For a time, I had left Bonnie to go the cheaper, Costco hearing aid route. But when my hearing degraded further and I needed specialized assistance, I returned to Bonnie without blinking an eye. And the result has been top notch as I expected. Obviously, using Bonnie over Costco is a far more expensive proposition, but, in my case, I had to bite the bullet and go that route to ensure Ii could hear as well as possible. Ultimately, we setted on top of the line Phonak Hearing Aids as well as custom ear molds and a Roger On microphone, and the result has changed my life. While I did pay a lot upfront, every time I needed service or additional help or had to have a broken ear mold remade, Bonnie has always ensured I never had to pay an additional dime. I can't recommend Bonnie enough. If and when the day comes that she decides to retire, for me, it willl be a very sad day! If you're looking for the best auditiologist in the area, give her office a call pronto!

I had had no complaint with this facility and the audiologist, Veronica Garelik until....my hearing…read moreaids were still under warranty but started acting up mid December. I was given a loaner pair and originals were sent back to the factory. Since the loaners were better than the originals and I was told due to the holidays being so close it may take a bit of time for the repair I didn't call the office. However, I did send an email msg to the audiologist stating I liked the loaners. Today, 1/19 I received a call on my landline telling me the originals were back and they've been trying to reach me for at least 3 weeks and all calls directed to my cell went directly to voice mail and they then claim they texted me with no response. There were no missed calls as there would have been a record and no text. As a matter of fact, this is not the first time I've been told calls have been made and gone directly to voice mail from this company. I'm pleased with the hearing aids but not with what I perceive as dishonesty to cover their office inadequacies. I'm sure that my warranty will now be invalid due to this review. I hope not.

I accompanied my mother for her appointment with Dr. Veronica Gorelik at the Scarsdale location and…read moreit was the worst experience I have ever had or witnessed with a healthcare provider. The doctor seemed fine up until I informed her that my mother has met her insurance's annual out of pocket max and the insurance company has previously confirmed there will be no copay for the hearing aid. The doctor then assumed a condescending tone and repeatedly claimed that the insurance company has no role in this and their limits do not apply. As was later confirmed by both the insurance company and the service partner (TruHearing) who referred my mother to this shop, there is in fact no copay and that confirmation was proactively provided to this doctor through TruHearing's "Echo Portal" which this doctor could have easily verified. The conversation went to hell - after I informed her that we would file a complaint against her and switch provider, the doctor refused to return my mother's in-take forms, which contain my mother's full SSN and other confidential personal information. She first falsely claimed the forms have been loaded into paper shredder, then claimed that we had no right to demand return of "their" forms - despite the fact that they emailed the blank forms to me yesterday and I filled in my mother's information. I felt verbally attacked at this establishment and the doctor and her assistant did NOT appear like healthcare professionals to me. They seem more like used car sales people throwing a fit for lack of up front payment. I can understand we all make mistakes; I can even excuse them from not checking their portal for insurance benefit confirmation; but the way the doctor acted despite her mistakes was not excusable. I caution anyone who is referred to this establishment. There are many options - look for the true healthcare professionals and avoid getting into a bad situation as my mother and I were subjected to.

The best there is! With everyone selling hearing aids it's…read morenice to find a truly knowledgeable group. Dr. L, Espinosa is the right choice.

Laura took over as our Audiologist when our previous one retired. Her credentials are excellent…read moreand are reflected on her knowledge of multiple manufacturers. My husband and I both use Widex. Perhaps her most impressive characteristic is her patience with the need to adjust hearing aids for fit and programs. She is eager to do whatever is needed for optimal results. Her personality makes it possible to enjoy our interactions. Joe and Rosalie Wise

Doc Cohen has been my audiologist since '07 or thereabouts. (He gave free screenings at my…read moreworkplace in nearby Yonkers, back in the day when he was with another organization.) He convinced me back then to get a set of hearing aids (even though I was only in my 40s!) to help cope with a case of tinnitus in my right ear. Throughout the years, I've found Dr. Cohen to be a great professional--always kind, considerate, understanding, and knowledgable about aids and other solutions that meet my challenging needs. This was especially true when my tinnitus bloomed to full-on single-sided deafness. (I completely lost hearing in my right ear due to surgery in 2013 to remove a golf ball sized acoustic neuroma--or benign brain tumor--which also destroyed my right ear's hearing nerve.) His current office, shared with an optometrist/eye glass store, might not look like much. But it doesn't impact the type and level of service and support he provides! (In fact, I think his "low-overhead" approach probably saved me SEVERAL thousands of dollars over a mid-town audiologist's office offering the same top-end hearing aids.) I would definitely recommend giving Dr. Cohen for your hearing challenges. I think you'll find his no-pressure, gentle approach to be very refreshing!

Dr Cohen is the utmost professional. He puts client needs first; he has a vast wealth of knowledge…read moreand experience and he's a really nice guy. You won't find better service anywhere.