Doc Cohen has been my audiologist since '07 or thereabouts. (He gave free screenings at my…read moreworkplace in nearby Yonkers, back in the day when he was with another organization.) He convinced me back then to get a set of hearing aids (even though I was only in my 40s!) to help cope with a case of tinnitus in my right ear. Throughout the years, I've found Dr. Cohen to be a great professional--always kind, considerate, understanding, and knowledgable about aids and other solutions that meet my challenging needs. This was especially true when my tinnitus bloomed to full-on single-sided deafness. (I completely lost hearing in my right ear due to surgery in 2013 to remove a golf ball sized acoustic neuroma--or benign brain tumor--which also destroyed my right ear's hearing nerve.) His current office, shared with an optometrist/eye glass store, might not look like much. But it doesn't impact the type and level of service and support he provides! (In fact, I think his "low-overhead" approach probably saved me SEVERAL thousands of dollars over a mid-town audiologist's office offering the same top-end hearing aids.) I would definitely recommend giving Dr. Cohen for your hearing challenges. I think you'll find his no-pressure, gentle approach to be very refreshing!

Dr Cohen is the utmost professional. He puts client needs first; he has a vast wealth of knowledge…read moreand experience and he's a really nice guy. You won't find better service anywhere.

I had had no complaint with this facility and the audiologist, Veronica Garelik until....my hearing…read moreaids were still under warranty but started acting up mid December. I was given a loaner pair and originals were sent back to the factory. Since the loaners were better than the originals and I was told due to the holidays being so close it may take a bit of time for the repair I didn't call the office. However, I did send an email msg to the audiologist stating I liked the loaners. Today, 1/19 I received a call on my landline telling me the originals were back and they've been trying to reach me for at least 3 weeks and all calls directed to my cell went directly to voice mail and they then claim they texted me with no response. There were no missed calls as there would have been a record and no text. As a matter of fact, this is not the first time I've been told calls have been made and gone directly to voice mail from this company. I'm pleased with the hearing aids but not with what I perceive as dishonesty to cover their office inadequacies. I'm sure that my warranty will now be invalid due to this review. I hope not.

I accompanied my mother for her appointment with Dr. Veronica Gorelik at the Scarsdale location and…read moreit was the worst experience I have ever had or witnessed with a healthcare provider. The doctor seemed fine up until I informed her that my mother has met her insurance's annual out of pocket max and the insurance company has previously confirmed there will be no copay for the hearing aid. The doctor then assumed a condescending tone and repeatedly claimed that the insurance company has no role in this and their limits do not apply. As was later confirmed by both the insurance company and the service partner (TruHearing) who referred my mother to this shop, there is in fact no copay and that confirmation was proactively provided to this doctor through TruHearing's "Echo Portal" which this doctor could have easily verified. The conversation went to hell - after I informed her that we would file a complaint against her and switch provider, the doctor refused to return my mother's in-take forms, which contain my mother's full SSN and other confidential personal information. She first falsely claimed the forms have been loaded into paper shredder, then claimed that we had no right to demand return of "their" forms - despite the fact that they emailed the blank forms to me yesterday and I filled in my mother's information. I felt verbally attacked at this establishment and the doctor and her assistant did NOT appear like healthcare professionals to me. They seem more like used car sales people throwing a fit for lack of up front payment. I can understand we all make mistakes; I can even excuse them from not checking their portal for insurance benefit confirmation; but the way the doctor acted despite her mistakes was not excusable. I caution anyone who is referred to this establishment. There are many options - look for the true healthcare professionals and avoid getting into a bad situation as my mother and I were subjected to.

I am very happy with my experience. As a first time client, I was warmly greeted by Barbara at the…read morefront desk. She understood the problem with my hearing aids and was able to quickly plan the resolution. I had to leave but received a call within one half hour that my hearing aids were repaired and ready for pick up. Also, she was most helpful with receipts and information that I needed. Thank you Barbara and Dr. Dold for such great service!

We got my son's hearing aids here in June 2025 and were required to pay $7,500 upfront. We were…read moreexplicitly promised by the audiologist that Aetna would reimburse 90% of the cost. After seeing us only two times, that audiologist suddenly disappeared, and since then it has been nearly impossible to get help from anyone at this office. There is no continuity of care and no one who takes ownership of the situation. I have called the front desk and billing countless times. Billing has been condescending, dismissive, and completely unhelpful. Meanwhile, I have spent hours on the phone with Aetna, who has also contacted this office multiple times trying to resolve the issue. Despite all of this, we are still stuck waiting on reimbursement and clear answers. This has been an absolute nightmare, especially when dealing with something as important as a child's hearing and such a large amount of money. I would never return to this practice and strongly caution others to get everything in writing and think carefully before paying a large sum of money upfront. Don't do it because you won't get your money back and they will not help you!!! My husband is now involved and he can't get anyone on the phone either. UGH!

Exceptionally professional from when you enter the office to seeing Noel. All interactions with her…read morewere positive and helpful. I would highly recommend you contact her office for any hearing needs that you may have.

audiologist who came w new HAs cdnt program them to enable me to hear music. Noel worked her magic…read moreand i hear everything now better than ever. hl

Mr. Wassearman is a very informative and kind individual. I am having a bout of vertigo lately and…read morewent to him for testing. He explained everything to me and was very reassuring that it was going to go away with time and by doing some simple exercises. He answered all my question and made me feel so much better by just explaining the dynamics of vertigo to me. He has a lovely repour with his patients and a good sense humor too! That all helps the patient stay calm and relaxed.

From the owner: Hearing aid salesread more

Dr. Manley was the attending Audiologist at Willow Towers Assisted Living Facility in New Rochelle,…read moreNY where my mother is a resident. She owned and operated Premiere Audiology which she subsequently sold to Miracle Ear. For over a year, we have been trying to get her contact information. Finally found her in Maine her tel no is 207-244-8277 for anyone else out there who has been left without their medical records. She won't give them to you and will tell you to contact Miracle Ear but then won't give contact info for them. She was soooo defensive, I am pretty convinced something is not right. Very unprofessional person.

My first visit there went smoothly, but felt like I was pushed to buy the top of the line hearing…read moreaids unnecessarily. A few years later when My insurance company tried to contact her with no success as her mailbox was too full. I then called to try to get my previous results for another doctor to compare with, was told they would be sent to me, and again, no action. A non responsive office just when you need them. Avoid this place.

1. Costly 2. After two yers if anything goes wrong you need…read moreto pay to have it fixed. 3. After four years they will not repair the hearing aids at all. 4. When an instrument is sent pout for service it takes two weeks to return. If you are really hearing impaired you are quite disabled.

We visited the location in White Plains. I'd give them a zero if I could. Their communications say…read moreto bring someone with you. When we arrived, we were told that only 1 person could go in, despite the form saying to bring someone. They said 'sorry..." Not a place to go if you need help.

After a horrendous experience at another hearing device outfit, I visited Emily Esca. What a…read moredifference! The hearing test took 20 minutes instead of 2.5 hours. Dr. Esca diagnosed my hearing loss and suggested my getting top-of-the-line hearing aids for $1000 less than the other place on a half-price sale. Dr. Esca knows what she is doing. She's professional and approachable with patients' questions about follow-up, costs, and recommendations.

Dr. Esca was very cordial and in a relaxed manner revealed her proficiency in audiology. After a…read moreseries of diagnostic tests, Dr. Esca in a clear professional manner explained in detail what the results revealed. She examined the current hearing aid being used and adjusted it for optimal performance. Although the results indicated a diminished hearing acuity, Dr. Esca did not attempt to talk me into purchasing new hearing aids, but take a wait & see method if the current hearing aid adjustment would improve in the coming weeks. She also made suggestions to facilitate wearing the hearing aid consistently. I strongly recommend Dr. Esca at Listen Hear Diagnostics. Dr. Esca is very focused, supportive, and accommodating. She displays concern and compassion for her patients. Note: There is street parking available.

This place has changed. I had been a long-time patient and at one point even gave this group…read morefive-star reviews. I had been seeing an audiologist for many years but she left. Since then, over the past year, I have had to deal more with the front desk to get appointments, or support. They are rude and unprofessional to deal with and make it impossible to get the care and follow up needed. For example, last year, I purchased pricey new hearing aids from them with a warranty which included servicing and support for the first year. Shortly after purchase, one of my hearing aids became very uncomfortable to wear and my ear felt irritated. I called the front desk several times and explained that I needed to speak with or see an audiologist. The front desk refused to help me. I was told that their audiologists were not available and even if they were, that they could not help me or even speak with me. The front desk representative told me that they do not have Ear doctors associated with this audiology group which was why they could not help me. I finally went to urgent care, and it turned out that a small piece of the tip of the hearing aid had become lodged in my ear canal. The nurse was able to easily assist me, but my ear drum was very irritated due to the conduct of this audiology group. Since then, the front desk representatives have continued to be extremely difficult to deal with. Even getting an appointment with an audiologist over the summer when one of my hearing aids was accidentally damaged was difficult. I have now switched to another audiology group.