This place was so wonderful with my mom who was having issues with her hearing aids. The young lady…read morewho helped her cleaned her hearing aids and worked on her app so she could hear better. Unfortunately she has trouble with them on & off.

The nicest and most helpful office ever! My mom dropped her hearing aid and it was not working…read moreproperly. However she bought them while in another county so we were expecting to pay a hefty fee to fix them. Karisa who took our appointment called the hearing aid manufacturer and after some research, discovered that my mom's hearing aids were still under warranty under an international program. She sent them out to get fixed and it was all still under warranty so shipping and repair was all covered. I would definitely recomend this office. The staff seems to actually care about providing the best service and there is an actual on site doctor of audiology vs a tech which is what you might get at a big retail store.

I needed to be seen by an ENT. I selected AZ Desert ENT after reading the reviews. I was going to…read morebe a new patient so I expected a little bit of a wait to get an appointment, so I was very pleased they had an opening the next day. From the minute I arrived until I left, the staff were helpful, knowledgeable and professional. Check-in was fast and easy. The medical assistant was friendly and efficient. Unfortunately I don't remember her name, please let her how much I appreciate her care. Stephanie Watson was amazing, she eased my concerns and was so gentle to my sore ear. Jacqueline McLeod! Wow! I needed to have a scope done (I hate those things!) She was so gentle and the procedure was quick. Less than 24 hours and I feel much better. I am so impressed with the care I got. I highly recommend this medical group.

They billed my Insurance $1078.26 for a nasal endoscopy that took 90 seconds. Twenty seconds for…read morethe spray to numb my nasal passage ten minutes of me sitting there waiting to get numb with nobody in the room and 90 seconds with the thing up my nose for a thousand dollars. Now I have a bill for $218.88. Where the hell is the doctors or anybody's responsibility to let us know that there will be a charge for all of these massive services when we are going through insurance company and think we have good insurance!? Thank you Blue cross blue shield and thank you, Arizona desert ear nose and throat- for nothing.

The dr was nice and informative. The receptionist was stuck on auto-repeat. I was asking for…read moreclarifying details and she only repeated the same two sentences she had already told me. She did this about 4 times total. I would get half a sentence stated and she would start her spiel over. I finally told that I needed to get the entire sentence out and if she could wait. She gave me an incredulous look and blinked at me like I had thrown cold water in her face. The information is not written down, or if it is, we were not offered a copy. I really do not need the exact same words regurgitated at me multiple times. If I had questions after the first time, I am going to have the same questions after the remainder of the repeats. Again, Dr. Perry was amazing but not worth dealing with the receptionists lack of listening abilities.

From the moment, you walk in you are made to feel very welcome. From Ashley on the front desk to…read moreSuzy and Bryan, they are all so knowlegeable.

He is very disrespectable, not willing to listen and very dismissive of a diagnosis that I've had…read moresince 2009. He also told his staff, which were great by the way, "Don't send her a link to post a review". In hearing that, now I have to wonder how many 5 stars are actually that many, since those he doesn't get a long with aren't allowed to post a review. Now that makes me wonder about the whole "rating" platforms as a whole. I will be sending Dr W an entire chapter from a medical book of to get him up to speed on what he doesn't know and what he belittled me in. I hope this will help him to not only treat patients kinder, but also have actual medical knowledge on a subject he knew nothing about.

Horrible. Cannot speak with anyone..you leave messages no one calls you back. I went in irdered…read morehearing aides in April and they never placed the order and no one knows anything. I would not recommend anyone to go here

My experience with SoundPoint in Goodyear was exceptional. Bob is so knowledgeable and professional…read moreand always helpful. I love my new hearing aids and am sad to take them off at night to charge. I would recommend SoundPoint to anyone looking to improve their hearing. Ann Byrne

Exceptional service; this is my second year with SoundPoint and they never disappoint! Educational,…read moretraining and state of the art equipment.

I moved my daughter out to ASU from out of state and had forgot my Oticon hearing aid charger for…read moremy rechargeable hearing aid. Being it was a Saturday, no audiologists were open. On a whim, I called Chris. Not only did he answer on a Saturday, but he was able to meet me and provide me with the charger I needed! What a lifesaver! He was professional and went out of his way to help me. I definitely recommend him!

Wonderful home experience for my 92 year old client! Chris was professional, competent, and had a…read morewonderful bedside manner. We will be using him again!

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

You know- I usually never really leave reviews for businesses, much less a healthcare facility, but…read moreI here I am... I was referred to Biltmore Ear & Throat by my PCP. On my first appointment, I kid you not- about 45 minutes sitting in the room before the doctor actually came in. Once there- felt like he breezed through my concerns, said we could talk about them in my next visit? Excused himself and said he'd be right back, never saw him again, and another person at the clinic came to get me and walked me to the front to schedule my follow up appointment? That's fine. At my second appointment, we finally discussed my care, and discussed what decision I made from my prior visit. When I said that, he said he would be back with more information, and would you believe- he did not. He did however send someone over to let me know that he wanted to do ANOTHER follow up to discuss my care, and proceeds to walk me out to the front when I run into him in the hallway. I kid you now he's speeding down the hall and says "we're gonna get to the bottom of this on your next visit " and jumps into another room? First- what do you mean follow up? For what exactly? The two brief conversations we've had that had little to no information? I should add- I've been paying deductibles for all these "visits". They went ahead and scheduled a follow up for early August- day before my appointment they called to let me know they would have to reschedule me for September 9th because the doctor wasn't going to make it a that's fine I accept...fast forward to today, September 8th, they called again to reschedule my already 4 week out appointment because they forgot to properly adjust my appt to include my audio test... This is honestly one of the worst health experiences I've ever had anywhere, and I would encourage anyone to go literally anywhere else.

Colin at Freedom Audiology was wonderful. He was very patient and explained exactly how the…read moretesting process works. Once it was complete he took his time and went over all the aspects of the results. He visually showed me the results and explained what it all meant. Once it was decided that I would greatly benefit from hearing aids, he again took his time explaining all of my options. There was never a sense of pressure selling whatsoever. In fact, It was me who wanted to move forward with hearing aids right away. He was so informative on the processes, as well as the actual hearing aids themselves that I felt very confident in my decision regarding type of aids and how to utilize them fully. I can't recommend Colin at Freedom Audiology enough! If you have any trepidation, Colin will put you at ease and guide you through the entire process

Very NICE Dr. Collin Cordery of Audiology in Goodyear. Quality care and no high pressure sales!!…read moreTests and results shared and explained with recommendations for different brands of Hearing Aids. Insurance was all handled by the office. Freedom Audiology office is very nice in a great location in Goodyear. Great Experience !!

Incredibly professional staff that truly know what they are talking about. One of the best flight…read moredocs I have ever dealt with!

From the owner: Complete your Flight Physical, HIMS Evaluation, or BasicMed Examination with a trusted Senior…read moreAviation Medical Examiner (AME).