My car shopping consisted of visiting four dealerships with a few test drives and a week of…read moreconstant debating between two models from different dealerships. Stopped into Jake Sweeney Mitsubishi on a weekday evening when I decided I finally needed to purchase a new car. One thing brought me into the dealership - The offer of $5k for my auto trade-in. I would have been lucky to get $300 for my trade-in so this was a key factor in the decision to buy Mitsubishi. When I stopped in, it was rainy and getting close to closing time. I decided to check out a few vehicles that fit my requirements, skip test driving for the evening and collect information on pricing, warranties and come back at another time. I worked with Nolan during my visit(s) and had an open line of communication via phone, text, and email to answer any questions I had. I returned the next afternoon and took a solo test drive because of social distancing concerns. I took a week to ultimately decide to buy my new Mitsubishi and did a second test drive with my salesman to make sure I had a grasp on all the features within. I sent a quick message to let my salesman know I was on the way in and filled out a few documents to start the process for financing. While waiting for the finance mgr. to process the paperwork. The process for financing went quick and rolled off the lot with my new wheels. This review is for my shopping experience, working with Nolan and other staff and the environment in the dealership.

Went to this dealership a little over a month ago to look at the Outlander. It was over ten minutes…read morebefore someone asked us if we had been helped. Daniel was sent out. I test drove the Outlander and loved it. I wanted a very specific color with a sunroof and it was not currently at their lot but he said he would call me as soon as he found one. Two days later he called me to say he was still looking for it. Then after that I heard absolutely nothing from him again. I tried calling several times. One time I was placed on hold then hung up on. The other two times he was either busy or not there. I left messages. Crickets. Well, last week I went back to the dealership and not only did no one wait on us, they had not one but two of the vehicle I wanted, in the color with a sunroof. I'm convinced they don't want to sell anything. It's unfortunate that this is the only Mitsubishi dealership in this city now. I'd rather drive to Dayton than have anything to do with this place again.

Broke the law in selling me a car, dealer gave me the price, went home looked up the car on the…read moreCarFax site, same car was for sale on the CarFax site by the same dealer, listed price on CarFax site was $ 3,300.00 less than the dealer managers price. Dealer refused to sell me the car for price listed on CarFax by the same dealer. Per the internet that is illegal, internet states if an item is for sale with two prices, they must sell it for the lower price. They now refuse to take my calls to discuss the situation. Beware !!

Great place to purchase a vehicle, lot of newer vehicles with low mileage here. Well serviced…read morevehicles. Friendly staff.

I had a very disappointing experience with this dealership. I purchased a 2017 Chevy Traverse, and…read morethe transmission was bad. I took the vehicle back the very next day because it was having serious problems, but I was told there was nothing they could do to help me. I expected better customer service and for the dealership to stand behind the vehicle they sold. Instead, I was left with an expensive problem and no support. I would encourage anyone considering buying a vehicle here to have it thoroughly inspected by an independent mechanic before making a purchase.

DO NOT buy your vehicle from this place. My wife bought a 2105 Equinox!!They will not honor the…read morewarranty if something goes wrong with the vehicle. Engine went bad, theyTried to tell us we were past due on oil change, proved them wrong with a receipt from National Tire and Battery, said they would call us. No phone call, wife calls, they say we're voiding your warranty cause there was no oil in the engine. OK 1st we didn't get it changed in time, now proved you wrong So you go to no oil in engine. Should have led with that one. We have filed a complaint as of March 16th 2026 with BBB and the Ohio Attorney General! The car is in chapter 13 bankruptcy so we dont pay directly to Auto express anymore, thats why they won't fix it. So we also have a zoom call with are attorney tomorrow, who has said he has went through fraudsters like this many times!! Do not waste your money here!!

Compare these reviews to Google. Everytime I'm in they offer a free oil change in exchange for a…read morefive star review and every time they offer horrid service. Schedule oil changes always take MINIMUM 90 minutes, most often I am there 2+ hours after my car is dropped off and they don't even touch it until 45 minutes. This place doesn't care about their customers or their reputation. Will NEVER buy Kia again.

Worked out a lease deal then instead of it being a brand new car that delivery was delayed for…read morebecause it "just came off the truck" it had almost 500 miles on it because it was used as a dealer demo and it had to come back and get cleaned. Second debacle is they screwed up the lease title work and my wife did not get the military plates that she so proudly wanted for her new vehicle, After 2 months of calls and emails an employee name Curtis Brown agreed to reimburse me for getting the plates because JWK was clueless on how to do their job, So in May I sent an email with receipt and NEVER a reply so Ive been calling for nearly 3 months now NEVER actually getting Curtis Brown to actually pick up a call or return numerous voice messages. What an absolute example of how to NOT run a business. With people in charge so completely inept and blatantly disrespectful to a customer I would NOT recommend doing business with Jeff Wyler Kia!

Always great customer service. Lounge seating is comfy with snacks and drinks for your convenience.read more

My wife and I each own BMWs. Customer service at BMW North has been nothing short of atrocious. It…read moreis impossible to get a return call after leaving multiple voicemails about service warranty issues. Employees give the impression that they are disgruntled when having to assist with anything that is not a routine "check the box" request. We will not be back.

Great experience buying a new car! We had been looking…read moreonline for a week or two - so we had an idea what we wanted. We came in and asked to see a particular car on their lot. Test drove it and then bought the car. In about 2.5 hours from the time we got there I was driving off the lot with my brand new Mazda. Our salesman, Joe, was awesome! No hard sells on fluff. Friendly and helpful. So far I'm really enjoying my new Mazda!

My husband and I came to look at the Mazda's CX90 on Saturday, September 26,2026. We came into the…read moreshowroom. No one was there to greet you or ask any questions of you. We wondered around the showroom for 20 minutes and still no one came up to us or stated they would be with us shortly. We observed that there were a few gentlemen behind the glass, but they did not get up to ask if we needed help. I understand that we did not have an appointment but acknowledgment would of been appreciated.After 20 minutes we walked out and it seemed no one cared. I will be going to Kings Automall.

I purchased a 2010 F350 from Imran back in August, only to find out when I attempted to trade it in…read morethat they sold it to me with frame damage. When I asked someone I was told there's nothing they can do about it, and asked if I checked the CarFax. Here's the thing, it didn't show up on CarFax, it showed up on Autocheck. They knew that, because they purchased it from the auctions where it's notated on the Autocheck report that it was announced at auction. I understand as is with used vehicles, but willingly putting people in a vehicle that would not adequately keep them safe in anything outside of a fender bender is just down right atrocious behavior.

This can't be the same truck I test drove…read more I've only had this truck since October 2021 and it's like I've owned it for years. The brakes and rotors are grinding. Once winter came I kept getting flat tires, went to have it looked at and they discover a cracked rim. Then we discover that one of the back tires is bald, it was not bald the day that we took it out for a test drive. I should have gone with JD Byrider, at least they would have fixed it. *UPDATE* It gets better- Went to get new tires today and 3 out of 4 tires- have stripped bolts!!!! Man it doesn't get any better than this, call up the company to see if I can speak with my sales rep and they keep hanging up on me. Gotta love a sh*tty car lot. Wish I could give them zero stars but Yelp doesn't allow that.

I love this place the people there are great they get you in and out fast and they help you find…read morethe right car for yourself

I had been desperately trying to find a car for a while, and honestly, I was starting to feel…read morehopeless. Every dealership I went to before Cincy Auto Credit wanted thousands of dollars down just to even consider putting me in a vehicle. With my situation, that just wasn't realistic, and I was getting turned away over and over again. That's when I met Josh Malarski at Cincy Auto Credit, and everything changed. From the very beginning, he was kind, patient, and understanding of what I was going through. He didn't treat me like just another sale--he listened and worked with me. Josh was able to get me into a reliable car with only $300 down and a very reasonable monthly payment. I couldn't believe it after all the roadblocks I had hit elsewhere. On top of that, the whole process only took about an hour. Compared to the stressful and exhausting experiences I had at other dealerships, this was such a relief. Josh made everything simple and straightforward, and I never once felt pressured or overwhelmed. Before finding Cincy Auto Credit, I was spending thousands of dollars a month renting cars just to get by. Now, thanks to Josh, I finally have my own vehicle and the peace of mind that comes with it. I can't even explain how much of a difference this has made in my life. If you're in need of a car and feel like no one else will help you, go see Josh at Cincy Auto Credit. He will truly do everything in his power to get you driving again. I am beyond thankful for Josh and the whole team here. They turned what felt like an impossible situation into a huge blessing.

The two stars are for Dave in sales. He did a great job, worked with me, and got me a good deal on…read moremy Maverick. Unfortunately, my little truck had a radiator problem after a few weeks. This should be no problem. Should. They've had it three weeks. Communication has been spotty and incomplete. Inquiries are ignored. No real clear answers are given. They are in no hurry to get it finished and returned. Steve Rucker is, as other reviewers pointed out, a bridge troll who comes out of the gate full of wrath and attitude that one would dare to try to ask any questions. He doesn't have to explain anything to me, as he told me, and I am free to take my truck somewhere else. Well, Steve, I sure will, once you get your thumb out of your back door and put it back together. Sales - top notch. Service - take it to a drunk toddler before you entrust it to Steve Rucker and his merry men. I give them until the COB tomorrow before I call the better business bureau. There is no excuse for this taking this long.

I've bought my 2020 F-150 new and have had every service performed by Ford dealerships, including…read moreKerry Ford after I moved to Ohio. For five years I trusted Kerry with this truck and spent a lot of money maintaining it. That trust is gone. I brought it to Kerry for the 130,000-mile service. Nearly $900 and almost four hours later, I drove away. Less than 24 hours later, while driving down the highway, warning lights came on indicating the transmission was overheating. The truck started smoking and fluid was coming out from underneath. I had it towed back to Kerry. The first thing I was told? "The transmission was overfilled." Unfortunately, that didn't exactly shock me. This wasn't Kerry's first fluid related f-up with my truck. Previously, after another routine service, my truck started smoking on the same highway and I had to have it towed back to Kerry because the engine oil had been overfilled. So yeah, when they initially told me the transmission was overfilled immediately after a catastrophic transmission event, I wasn't terribly surprised. Then, about a week and a half later, their story changed. Now I'm told it was a CDF failure, apparently a known issue with the 2020 F-150, and the transmission overheated and vented fluid. And the fact that this happened less than 24 hours after my $900 service? Just a magical coincidence. Maybe it was. Maybe I just won the world's shittiest lottery. What really chaps me something awful is that I've done everything the right way. This truck has been serviced exclusively by Ford dealerships since I bought it new. I trusted Kerry for five years. Less than a day after a $900 service, I have a catastrophic transmission failure. Riiiiight. Kerry's solution? "Here's your $5,400 bill." I didn't expect a free truck. I expected them to give a crap and work with a five year customer to find a reasonable solution. I offered the GM several potential solutions. Nothing. No call. No email. No text. Not even a courtesy response. Just silence. That's a pretty interesting business strategy when you're dealing with a customer who has a 136,000-mile truck, has spent years servicing it at your dealership, and was potentially in the market for another vehicle. Five years of business earned me a $5,400 bill, a changed story, and complete silence from the GM. Hell of a loyalty program. To their credit, they did accomplish one thing: they convinced me that Ford builds pieces of garbage and Kerry Ford has no problem leaving its customers holding the bag.