This was the worst customer service experience I ever had. And the most dishonest people I've ever done business with.
That's all you really need to know, but if you would like to know what happened, I think it's worth every minute spent typing this review because I would hate to have anyone go through what I went through.
First of all, I dropped off a brand new Azazie bridesmaid dress for a hem (still had tags). They said it would take about a week. I said no rush the wedding is a little less than a month away. Two weeks later, I go to pick up the dress and it is not ready and I am told to come back the next week. That's fine.
After 3 weeks in their possession, I go to pick up my dress again. As I go to try it on, I take it out of their plastic wrap and a dead lantern fly falls out. I think nothing of it and swipe it aside. I try on the dress and the hem is very uneven but I'm only wearing this dress once and the height is good. But what I become concerned about is a large (maybe oil?) stain on the hip of the dress and drips around the front waist area. I bring this to their attention and they proceed to tell me that that's "just the material". I say no, and point to the very obvious drips. Then they say I must've brought it to them like that. That I just didn't notice before today. I tried on that dress twice. When a woman tries on a dress she's looking at it in its entirety and one would notice a large stain on the front. Then the man says maybe the stain happened in the garment factory, but it didn't happen in his store. Nonetheless he said he would clean it for me and that I could pick it up next week. I'm thinking he's going to remedy the situation.
At this point I had the dress in my possession for 4 days and they had the dress in theirs for 4 weeks. It's now the week of the wedding and I need to pick up my dress. It's clean. The man goes to check me out and asks me 3 times if I have cash and I tell him no, I have card only. Finally he goes to charge me and I notice, as he's running my card, that the amount on the screen is a lot lower than the $60 hem charge which I had not paid for yet. I want to be honest with him (even though he probably forgot because the hem was supposed to be done a while ago). So I point it out and he says ok, your new amount is $70. And I asked why $70 and not $60 and he says because he's also charging me $10 for the cleaning. I tell him I don't believe I should be charged for the cleaning. At this point I want some responsibility for all the mishaps with my dress. After arguing about it he finally says that he will only charge me $60 for the hem. However, instead of pressing "cancel" on the amount he already swiped me for, I watched him press "approve". And then he proceeded to enter another $60 charge. I said, "I thought you were not charging me for the cleaning." And he said he didn't and I told him I just watched him do it. He said he didn't again and it took me opening my bank app and showing him the charge to admit he did. And then he adjusted down the price of the hem to account for already charging an amount for the cleaning.
That's just bad, dishonest business and I hope you take the time to find a different cleaning service. There was plenty of opportunity to take accountability and I'm ashamed that my honesty and patience was met with so much denial and lack of customer service on their part. read more