I went in on a Saturday morning and they saw me right away. It turns out I had the flu and they…read moregave me a Covid test just to be sure. I was negative. The doctor prescribed Tamiflu - it worked really well. I had difficulty breathing so he prescribed Albuterol. All in all, they were very responsive to my illness. I feel better now. The only other place near me for urgent care is Grady Hospital.

I'm not sure why it wouldn't let me post this before. But let me tell you what an awesome UC this…read moreis. I was nervous when I arrived, but Morgan greeted me with a smile and made me feel at ease. Then I saw Taylor, who was super professional and understanding of my issue. I was nervous because I didn't like the thought of being cut on. I was at the office for a while, and they took such good care of me. If you are ever in need of anything, don't hesitate to come to this location! I wish I could give a 10 star rating!

My son hurt himself at soccer and was sobbing and unable to put weight on his ankle. My husband…read morecarried him in and was told, not politely, that they only take appointments. She then looked down at her desk and ignored him. Their website says they take walk-ins. She should have advised him on a course of action. Something... We have been here before, multiple times. Never again.

If I could give negative stars I would. Went in because I've been sick all week and just keep…read moregetting worse. I suspect a sinus infection because this ain't my first rrodeo. They tested me for covid and the flu, those all came back negative so I was treated like there was obviously nothing wrong with me. Did I make an appointment? No, because no matter when I try to make an appointment there they don't have any available. Unless you are pretty sure you have the flu or covid, DO NOT go here. Even if you can get an appointment. Once I didn't have either of those I was basically brushed off. Horrible bedside manner once you don't have the bug of the moment. It must all be in my head.

Great experience will return. Easy to make an appointment. Get in and out fast. Friendly doctor…read moreand staff. Came for broke bone and was sent down the road for an X-ray which I could get almost immediately. The urgent care called me with the results and recommended orthopedic surgeon offices. Highly recommend!

My husband has had an excellent experience with Dr.Rana and I did too. Very little wait. He has…read moreexcellent bedside manner. This will be our go to Urgent Care for the future!

Been here a few times, both for injuries and illnesses. Staff is kind, accommodating,…read morenonjudgmental. Wait is usually not too bad, but it's urgent care, so it really depends on how many people are waiting. Staff is efficient in treatment but it doesn't feel rushed. Good quality of care, I trust their expertise. Go to place when I can't wait to see my doctor.

My daughter had an ear infection and made the mistake of choosing to go here. She had called prior…read moreto get an idea of cost, was told $100 unless Dr. needed to do more tests. He looked in her ear and confirmed it was an infection wrote a prescription. She had to pay $25 at the appointment and was told she'd be billed for the rest. Bill was for $266 after the uninsured discount and paying on time it was 157.05 plus the $25 already paid so $182.05... $82 over what she was originally told. Why? Good question because no one has been able to answer that. No one really knows the cost prior to billing which would've been nice to know. Lesson learned only go to urgent cares that charge you at the door don't wait for their surprise bills! Sad world we live in when a 5 min Dr. visit costs that much...

Very nice, new, and excellent staff…read more This place is very nice! The staff was very kind and knowledgeable during our stay. This place is very new and located away from the city so its not overrun. It was nice to be able to walk in and get immediate attention. The rooms that they put you in were large and private. We never felt like we were on display or rushed as we have been at other ER's. Thanks for all the great work, compassionate staff and excellent facility.

Very clean and friendly staff! Make you feel welcomed and actually seem to care. Private rooms and…read morequick service. Wayyy better than an other ER I've been to. Nurses Katie and Kurt were awesome and dr Singhal was very informative and helpful!

I went in for a terrible Kidney stone attack. I have had these before but the last one was 26…read moreyears ago...! They gave me Morphine...twice...and the pain was still there. Then they gave me dulatin which knocked the pain right out. For some reason, Grady has a problem getting Dulatin. They say there is a shortage. Ok, maybe for them, but later the same month, I had another attack and went to St. Anns. No problem with Dulatin there. Something is wrong here. But otherwise, the nurses at Grady were polite, pleasant and helpful. I truly suspect that the attitude they develop comes from always being around people who are sick and short-tempered because they are in pain and after a while, I suppose a person (nurse) gets tired of being talked to rudely and starts to take it out on the patient. However, I, no matter how much pain I am in, try to be polite and respectful of the staff. And I get polite and respectful service from them in return. Granted, if they didn't want to work with sick people, they should have studied to become something else, but still, human nature being what it is, we are now at the point in our society where short answers and slight rudeness are becoming the norms. However, I have to say Grady did take care of me with very little wasted time...I waited for a few hours sometimes, but never while writhing in pain. They did take care of my pain issues. I have been to Grady for the Kidney Stone, for a stroke, for a heart ablation AFIB surgical procedure, for CAT and MRI and MRA brain scans, for Stents in the heart arteries and By and Large, Grady and its Doctors, Nurses and Staff came through for me. Granted, it may not be Riverside or Mt. Carmel, but if I were to score it, it would fall in the low 90's percentile, and that is not bad. I am not sure if the Cleveland Clinic scores 100% all the time. That is my take on Grady. Overall, maybe not an A+ or an A, but certainly an A-. Thanks Grady! Bob L. Sunbury, Ohio

Regarding the ER. Ridiculous wait times, patients leaving without being seen. Today was not a…read morebanner day for Grady. Horrible experience.

Suffered with the cold over few days and over the weekend things got worse. Was able to get an…read moreappointment on 4/7 at 10 am. The full staff are so accommodating, they asked me a lot of questions to understand what went on and take care of me. I was tested then prescribed some medicine and their care really put me at ease with my situation. Me and my kids love this place and much easier to get in than our regular doctor. So thank you for that!

Malpractice! Saw Dr. Jared Judson, he lied about what was discussed in his MyChart notes. Stated he…read moreeducated me on symptoms I need to look out for and when to go to the ER immediatly- he did not. He asked if I wanted antibiotics and I stated no and he sent them to my pharmacy anyways. Asked 3 times during my visit if I was allergic to anything. Lying on documentation is illegal, do NOT see him.

My doctor retired, had to find a new primary care place. This got mixed reviews on a couple of…read moresites, but decent overall, and was one of the few accepting new patients. Got in within a couple of weeks for a physical. Staff were good, doc (physician's assistant actually) was great. Listened patiently, had some good advice. Had some issues (I forgot paperwork, had to get blood draw, etc.,) and they were sorted out quickly, online and with phone calls.

Stay away from Marc Serve. In the two years that I saw him he was extremely unhelpful…read more First off I was having an issue with joint pain in my hands. I must have brought it up to him five or six times and every time he would barely examine me before essentially shrugging his shoulders and saying "I dont know". Eventually I started asking him for a referral to a specialist or maybe some x-rays to find the problem. He refused to give me any referral and even said X-rays were unnecessary. So eventually I went just scheduled an appointment at another specialist on my own. Had to wait a long time for an appointment, but the first thing they did was order an x-ray. A week later I had a diagnosis and was scheduled for physical therapy. Two years of begging Dr Serve for help and all I needed was an x-ray and a very simple physical therapy plan (playing with therapy putty for a few minutes a day). Next off, and way more concerning. I had some moles appear a couple years ago. I asked Dr Serve to take a look at them and it took him all of three seconds to say they looked fine and there was nothing to worry about... Except it turns out there was something to be concerned about. I started seeing a new Dr who immediately referred a dermatologist without me even bringing it up. I got the results back and turns out one of them was not atypical. Long story short, i have Been living with a mole that needs excised for two years now, in other words potential skin cancer. Do NOT trust this man with your healthcare.

Went in for an infection. The staff was nice, efficient and caring. From new patient input to…read moreleaving was less than 1/2 hour. Thanks!

Horrible experience. Took in my special needs non-verbal daughter who suddenly had difficulty…read morewalking. We had no idea what the issue was. When we arrived, we found there were no doctors. The nurse practitioner was awful. She insisted that we identify what the issue was medically prior to X-rays. I tried to explain that I had no idea. She refused to help and kicked us out. Wow. Go anywhere else.

Horrible care n services . We came in for a sports physical n they would not take it bc of some…read morestuff my daughter had . The office lady was with an attitude and was pissed about giving us our money back. The lobby stinks so bad like if they don't clean it. Please do not take your children here I do not recommend

So fast and attentive! They're incredibly friendly and compassionate. As a patient, I definitely…read morefelt seen and heard, rather than just another number. I really love this place, and it'll be where I take my loved ones from now on!