This was my 2nd visit to this urgent care clinic. The first time was good. This time - not so much…read more Long story short, I ended up testing positive for Covid. The doctor or nurse practitioner - whatever she is - last name Weaver - came into the room and after I said hello she responded with "you have Covid" in a monotone voice. No warmth, compassion or kindness. She told me she was sending 2 prescriptions to my pharmacy. Didn't tell me what they were or how to use them. Then she told me she would be sending me an email of something - I couldn't understand her mumbling under the mask, but I never received it. Didn't offer remedies to help me feel better. No discharge instructions. Nothing. As if I didn't feel bad enough - physically and emotionally about having Covid, this woman made me feel pretty shitty. I can't recommend this place anymore. I certainly won't be returning. I'm giving them 1 star because the front desk people and the tech that took my vitals and administered my tests were all friendly.

This is a really good urgent care so I wanted to share for those with little ones or for yourself…read more On every occasion that I have been to this location the staff is always friendly and they really try to get you in and out while diagnosing you quickly. They make you feel welcome which I think is nice as usually urgent care centers may come across a bit rude. I have also been able to put my PCP information and they are able to view what occurred on any visit outside of their care, and I really enjoy that because I may not firsthand know what the exact prescription, if provided one.

This next level has been nothing but great when coming here. The staff has always been kind,…read morepatient, caring, and medical stuff take the time to listen to our concerns and provides information. They were really good with my little one and always called the next day to check/follow up on him. Really like coming to this location.

There was literally not one person in the waiting room and we sat in the 80 degree waiting room for…read more30 minutes! There were NO patients and we sat there waiting and sweating!

I wouldn't trust my health or the health of a loved one to this facility…read more I brought a family member here hoping to get quality care without a wait - since they were ill. The first thing they pushed for was a Covid test even though Advil had effectively haunted the symptoms they were experiencing. No further tests were performed. Just here is a Z - pack and GOOD LUCK, "Friend". The Nurse Practitioner will give you her card and tell you to feel free to call or text her if you have any concerns or need further assistance. She won't respond if you call her.At least she didn't when we reached out several times. Fortunately we were seen by the medical staff at Memorial Hermann, because a potentially life-threatening condition was overlooked. Lesson learned: When it comes to your health don't just trust anyone - especially when their standard of care and practices are not closely monitored.

From the owner: Welcome to Walk-In Wellness Family Clinic…read more  At Walk-In Wellness Family Clinic, certified family nurse practitioner Elaina Johnson, FNP-C, and the team provide preventive care and family medicine to people of all ages living in Cypress, Texas, and throughout Harris County.   Elaina earned her degree from the University of Texas at Arlington. She treats every individual as a member of the family and brings an extensive background in pediatric and adult emergency medicine. Whenever possible, Elaina uses conservative, holistic treatments that ease uncomfortable symptoms and improve the quality of life.   At Walk-In Wellness Family Clinic, everyone is welcome. The team provides a comprehensive suite of medical services on a walk-in basis, including pediatrics, sick visits, chronic health management, and lab work. Individuals can also access more specialized care, including physical exams, women's health, hormone replacement, and weight-loss guidance.   Elaina and the team strive to keep medical costs affordable without sacrificing the quality of care. What's more, each provider is a board-certified family nurse practitioner with emergency medicine experience.   To keep patients informed, Walk-In Wellness Family Clinic offers a cloud-based electronic health records (EHR) system with access to a patient portal. Individuals can manage their medical documents and message practitioners in the office thanks to this advanced technology.  ...

I have been here several times and consistently receive great, quick treatment. The staff is nice…read moreand business is very clean. Will continue to come here and recommend them to anyone.

Awful service and customer service from the front desk employee KAREN If I could give them ZERO I…read morewould do it. They need a better customer service training for sure and if they don't like to treat with patients they should find a job somewhere else.

I brought my son and daughter to Excel Urgent Care and received the best care and customer service…read more The employees checking us in were quick and answered questions that I had before going to the back. The kids play area was a nice distraction while I filled out the necessary paperwork. I appreciate the fact the area was tidy and allowed my kids to enjoy the wait. Once we were called to the back the Triage tech was extremely patient with my little ones as she got their vitals. We then went to a room and waited no more than a couple of minutes before the NP Diane and her student came in. They were very thorough and answered the many questions I had. I really appreciate the customer service this Urgent Care has demonstrated, it's extremely rare these days.

Absolute shit show today. The provider accused me of being racist when I held her accountable. She…read morethen lied on the medical assistant. She stated the medical assistant stated you said she was to Hispanic. Like really! I never said that we never even spoke. She then came in and said I was being rude to everyone when you can clearly see on the cameras I was not. I will be contacting the board on the provider today. Beware before going to this location! She is rude and unprofessional. She is a liar and should not be working in the community!

Dr Nolan and his staff took great care of me tonight. The best experience I've had at an ER. They…read morewere attentive and ran many tests and explained all to me. I was there many hours but I needed to be there. I'm so glad I live down the street. This is a great place.

Today we walked in to the urgent care with a broken ankle. My wife was is visible urgent pain and…read moreit's been over 1 hour and they have not tended to her. Decided to go to another facility so that she can be taken care of. Very disappointed in their service

Checked in using my phone and as soon as I walked into the minute clinic area one person came out…read moreand asked what I was here for and got my insurance and info started, he closed the door to finish with another person and ANOTHER staff walked out of a different door and asked to get me started. Both people were very polite and professional and I appreciated that they were taking care of business and getting things done so quickly! I was in the minute clinic with 2 other people (strangers) and they took care of all 3 of us quickly and efficiently. Brandon took care of my vaccine and test, he explained the process for each vaccine and test and what he was doing before he did it without me asking (which I REALLY appreciated) and answered a few extra questions I had. He also had my paperwork ready to go so I could leave as soon as I was ready. My appointment was at 7pm and I walked out at 7:07pm If I need to use minute clinic again soon I will definitely visit this location!

Dr. Amy was very helpful with the process of helping us with my brother's sports physical. Would…read morerecommend her!

I recently had an online appointment with Corinne, and I want to provide some feedback…read more It was never my intention to avoid paying for services -- I had my card ready from the start, and the payment has already been taken care of. However, during the visit, I was told that I could not be covered for an annual exam without coming in person. Since I live in Dallas and cannot travel to Houston, there was no point in continuing the appointment. What felt difficult for me was that instead of having my questions addressed, the conversation shifted immediately to payment. That left me feeling like money was prioritized over my care. I believe patients would feel more supported if their concerns were listened to first and billing discussed with more empathy. I have always paid for my visits and would never intend otherwise, but based on this experience, I don't think I will be continuing care with this provider. I hope this feedback helps improve the patient experience for others in the future.

Upon entering Real Nurturing Family Practice I knew immediately that it was a special place for…read morehealing. The conversation I had with its provider Corrine Brown, FNP proved that my instincts were correct. If you live in the area and need quality care, check this place out.

The front desk lady and dr were beyond nice and sweet to us and our son! Our son felt comfortable…read moreand did not feel scared once. The staff and Dr made the visit so pleasant! Would go back in a heartbeat!

I genuinely wish I could give this place ZERO stars because this was one of the most disrespectful…read moreand dehumanizing experiences I've ever had in a healthcare setting. I walked into this urgent care facility in REAL pain, simply asking for help verifying my insurance coverage using the member ID on my card something that should be quick and standard at any front desk. Instead of receiving even basic assistance, I was met with a nasty attitude, zero communication, and complete disregard from the front desk employee, Myra. Let me be very clear: Myra was completely unhelpful, dismissive, and showed absolutely no compassion for someone seeking medical attention. She acted like assisting me was an inconvenience, refused to properly verify my information, and made no effort to guide me or even communicate what was going on. No eye contact, no explanation, no empathy just pure rudeness and attitude. What's even more concerning is that Myra is the FIRST point of contact in a medical facility. People come into urgent care scared, in pain, and needing help and THIS is how they're treated? It's honestly alarming. If this is how patients are greeted, I can only imagine how many others have been dismissed or turned away while needing care. I left still in pain, frustrated, and completely disrespected all because Myra couldn't show basic professionalism or human decency. No patient should EVER be made to feel like a burden when they are seeking medical help. If you value your time, your health, or basic respect, DO NOT come to this location. This experience was unacceptable on every level, and management seriously needs to address the behavior of their staff especially Myra because this is not okay. I truly hope leadership sees this and takes immediate action, because no patient deserves to be treated like this.